Service Manager
Top Benefits
About the role
Kelowna Kia is looking for a Service Manager to drive our team!
As one of British Columbia’s finest automobile dealerships, Kelowna Kia is proud of our award winning models, and our commitment to quality and value-driven customer service.
Our Service Lane and shop is equipped with the most up to date automotive equipment; Alignment system, Tire Changers and Inspection equipment. The facility is fully air-conditioned and all bays are staffed with talented technicians, many having been with us for five or more years.
The successful candidate will have excellent communication and customer service skills, have a TEAM first attitude and previous experience in an automotive service department.
Our ideal candidate will have a genuine understanding and passion for creating an exceptional guest experience; and will enjoy leading a dynamic, hard-working team, while not being afraid to roll up their sleeves.
Why choose us!
- Competitive pay and bonus package
- Comprehensive group benefits plan
- Employee and Family Assistance Program
- Life Insurance
- Apprenticeship and Training programs
- Mentorship
- Long Service Awards – commencing at 2 years service
- Regular social/team building events
- Community Involvement: Volunteering and donating
- Career growth and security
Kot Auto Group's Higher Objective - is to create a true team, make our operations a great place to work, give staff opportunities for learning, growth and advancement. Provide income equivalent to the contribution made towards the success of the operations. Kot Auto Group - Kelowna Kia is an equal opportunity employer with a unique team and working environment.
Who are you?
- Have a minimum 2+ years experience in Automotive Service Management
- Have a proven track record leading teams
- PBS knowledge is considered a key asset
- Must be eligible to work in Canada
If this sounds like the perfect fit, we can’t wait to hear from you!
What does the day to day look like?
- Oversee service department by managing, and mentoring technicians and service advisors
- Ensure a guest experience that exceeds our guest’s expectations and the manufacturer’s customer satisfaction index (CSI)
- Work with General Manager to set sales and gross objectives for Service Advisors
- Ensure guest vehicles are serviced in a timely manner
- Handle and resolve guest concerns and complaints
- Monitor and control all warranty activity, assuring compliance with warranty policies and procedures
- Communicate regularly with guests about maintenance and service work needed
- Remain current on product and industry changes
- Lead a collaborative service department, working closely with sales and parts departments
- Support with hiring and training processes for new members of the service team
- Perform other duties as required
Why Kelowna Kia?
We are located in the beautiful Okanagan, just minutes away from the nearest beach!! With Vancouver being only 4 hours away, BIG WHITE and award winning wineries on our door step, plus dozens of golf courses near by, it can't be beat! The breathtaking Okanagan Valley is the perfect place for you and your loved ones to experience the best of Canada!
Who are we:
Kot Auto Group is in business to be the most trusted dealership in the industry with a team known for exceeding customer expectations. Our aim is to exceed our guests’ expectations, not only because our cars are excellent quality, but also because we consistently set ourselves apart from the competition by providing excellent product knowledge, efficient service, a team approach, and a style of doing business that communicates we are as good as our word. Through these values, we produce results which drive the business forward and enable us to meet our goals.
If you can see yourself being a part of this dynamic team and working in our brand new state of the art facility, apply today!
#INDHigh
Job Types: Full-time, Permanent
Pay: $105,000.00-$140,000.00 per year
Additional pay:
- Bonus pay
Benefits:
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Store discount
- Tuition reimbursement
- Vision care
Flexible language requirement:
- French not required
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed
Ability to commute/relocate:
- Kelowna, BC V1X 2B9: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Do you have previous Service Manager experience?
Experience:
- service advisor: 3 years (preferred)
- Customer service: 2 years (preferred)
Licence/Certification:
- Driving Licence (required)
Work Location: In person
Service Manager
Top Benefits
About the role
Kelowna Kia is looking for a Service Manager to drive our team!
As one of British Columbia’s finest automobile dealerships, Kelowna Kia is proud of our award winning models, and our commitment to quality and value-driven customer service.
Our Service Lane and shop is equipped with the most up to date automotive equipment; Alignment system, Tire Changers and Inspection equipment. The facility is fully air-conditioned and all bays are staffed with talented technicians, many having been with us for five or more years.
The successful candidate will have excellent communication and customer service skills, have a TEAM first attitude and previous experience in an automotive service department.
Our ideal candidate will have a genuine understanding and passion for creating an exceptional guest experience; and will enjoy leading a dynamic, hard-working team, while not being afraid to roll up their sleeves.
Why choose us!
- Competitive pay and bonus package
- Comprehensive group benefits plan
- Employee and Family Assistance Program
- Life Insurance
- Apprenticeship and Training programs
- Mentorship
- Long Service Awards – commencing at 2 years service
- Regular social/team building events
- Community Involvement: Volunteering and donating
- Career growth and security
Kot Auto Group's Higher Objective - is to create a true team, make our operations a great place to work, give staff opportunities for learning, growth and advancement. Provide income equivalent to the contribution made towards the success of the operations. Kot Auto Group - Kelowna Kia is an equal opportunity employer with a unique team and working environment.
Who are you?
- Have a minimum 2+ years experience in Automotive Service Management
- Have a proven track record leading teams
- PBS knowledge is considered a key asset
- Must be eligible to work in Canada
If this sounds like the perfect fit, we can’t wait to hear from you!
What does the day to day look like?
- Oversee service department by managing, and mentoring technicians and service advisors
- Ensure a guest experience that exceeds our guest’s expectations and the manufacturer’s customer satisfaction index (CSI)
- Work with General Manager to set sales and gross objectives for Service Advisors
- Ensure guest vehicles are serviced in a timely manner
- Handle and resolve guest concerns and complaints
- Monitor and control all warranty activity, assuring compliance with warranty policies and procedures
- Communicate regularly with guests about maintenance and service work needed
- Remain current on product and industry changes
- Lead a collaborative service department, working closely with sales and parts departments
- Support with hiring and training processes for new members of the service team
- Perform other duties as required
Why Kelowna Kia?
We are located in the beautiful Okanagan, just minutes away from the nearest beach!! With Vancouver being only 4 hours away, BIG WHITE and award winning wineries on our door step, plus dozens of golf courses near by, it can't be beat! The breathtaking Okanagan Valley is the perfect place for you and your loved ones to experience the best of Canada!
Who are we:
Kot Auto Group is in business to be the most trusted dealership in the industry with a team known for exceeding customer expectations. Our aim is to exceed our guests’ expectations, not only because our cars are excellent quality, but also because we consistently set ourselves apart from the competition by providing excellent product knowledge, efficient service, a team approach, and a style of doing business that communicates we are as good as our word. Through these values, we produce results which drive the business forward and enable us to meet our goals.
If you can see yourself being a part of this dynamic team and working in our brand new state of the art facility, apply today!
#INDHigh
Job Types: Full-time, Permanent
Pay: $105,000.00-$140,000.00 per year
Additional pay:
- Bonus pay
Benefits:
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Store discount
- Tuition reimbursement
- Vision care
Flexible language requirement:
- French not required
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed
Ability to commute/relocate:
- Kelowna, BC V1X 2B9: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Do you have previous Service Manager experience?
Experience:
- service advisor: 3 years (preferred)
- Customer service: 2 years (preferred)
Licence/Certification:
- Driving Licence (required)
Work Location: In person