Program Supervisor, Professional Practice and Client Experience (LTCSS)
Top Benefits
About the role
Requisition Title
Program Supervisor, Professional Practice and Client Experience (LTCSS)
Close Date
17 July 2025
Contract Type
Permanent - Full Time
Location
Midhurst, ON L9X 1N6 CA (Primary)
Job Description
POSITION SUMMARY
The Program Supervisor, Professional Practice & Client Experience (PPCE) reporting to the Manager, PPCE will collaborate with Long Term Care and Senior Services (LTCSS) operations in the development and implementation of the division-wide risk management program to ensure the provision of safe, quality resident/patient care and assist in creating an environment that fosters learning, growth, professional judgment, and best practice standards. The Program Supervisor, PPCE is responsible for the orientation and implementation of the risk management program throughout Health and Emergency Services. The position provides oversight of regulatory compliance and is the department lead on privacy breaches and all legal proceedings including subpoena processing, crown communication and testimony preparation.
DUTIES AND RESPONSIBILITIES (not listed in order of priority)
-
Oversite of credentialing for clinical and non-clinical staff including regular reporting.
-
Function as the first point of contact (telephone, e-mail, web, form, correspondence) receiving inquiries or concerns or complaints.
-
Assist in collection of freedom of information and personal health information documentation requests and provides oversite in the distribution of files.
-
Attendance as required at Steering and Leadership meetings to report on trends and risks associated with policy and procedure compliance and compiling necessary feedback for revisions.
-
Support LTCSS operations in the development and follow up of Ministry of Long Term Care compliance action plans.
-
Under the leadership of the Manager, PPCE, support management and staff in the implementation of Continuous Quality Improvement (CQI), risk, and utilization management initiatives, through audits, coaching, facilitation and other forms of consultation. Provide instruction and guidance to staff with regards to the risk management program.
-
Support the risk management program with high-risk investigation processes including documentation, round tables, interview preparation, scheduling, internal and external stakeholder in-person and virtual communication requirements.
-
Track & report investigation recommendations including remediation, policy and process review and revision requirements, including spread and sustainability.
-
Provide coordination and oversight of the Accreditation process in collaboration with other Health Quality Simcoe department staff members and the related operational stakeholders.
-
Research professional practice standards in alignment with evidence-based practice.
Work with LTCSS operations and the Employee Experience team on remediation development and delivery, tracking, and reporting.
-
Maintain current knowledge of emerging professional practice issues, legislation requirements and standards, advise, and make recommendations to LTCSS operations and the Quality-of-Care committee (QOC) on these matters.
-
Support the Manager, PPCE, with the QOC committee meetings and initiatives including professional practice case reviews.
-
Develop, review, implement and revise relevant PPCE documents.
-
Initiate and participate in CQI initiatives as it relates to professional practice standards.
-
Support opportunities for professional development, continuing education and innovative approaches to professional practice.
-
Act a resource for regulated and non-regulated staff about applicable legislation and resident-centered care.
-
Assist the Manager, PPCE in the development of annual budget requirements, and short and long range work plans for the PPCE team.
-
Liaise with internal and external stakeholders, including other levels of government, associations and committees, the public and other community partners.
-
Responsible for consultation on best practices, policies, procedures, and protocols, and assuring the quality of content with related references.
-
Participate in committees, work groups, task forces and special projects as assigned.
-
Will be available for emergency situations outside of normal business hours, as related to the Division Emergency Plan.
-
Participate in and demonstrate an understanding of resident safety principles and practices into all day-to-day activities. Follow all safe work practices and procedures and immediately communicate any activity or action which may constitute a risk to resident safety.
-
Provide input into the development and implementation of related policies and procedures.
-
Work in compliance with the Occupational Health and Safety Act and the Fixing Long Term Care Act, and their regulations in performing duties in a safe manner and follows all County of Simcoe Health & Safety policies, procedures and legislation.
-
Maintains the highest standards of professionalism and adheres to the highest standards of practice for areas of responsibility and related issues.
-
Comply with provincial and county occupational health and safety legislation, regulations, policies and procedures.
-
Maintain confidentiality and privacy of information as per The Municipal Freedom of Information Protection and Privacy Act (MFIPPA), The Personal Health Information Protection Act (PHIPA), Personal Information and Electronic Documents Act (PIPEDA) and in accordance with County of Simcoe Policies and Procedures.
-
Other related duties may be assigned, as requested and as required, including redeployment in emergency situations.
LEADERSHIP COMPETENCIES
Has knowledge of and demonstrated ability in our leadership competencies:
-
Acts with the Customer in Mind
-
Makes Sound Decisions
-
Ensures Accountability
-
Continuously Seeks to Improve Work Processes
-
Plans and Directs Work
-
Collaborates
-
Leads Teams
-
Communicates with Impact
-
Develops Self
-
Is Resilient
EDUCATION, TECHNICAL SKILLS AND CERTIFICATION
-
A diploma or degree in Health Sciences, Nursing, Health Administration. This job may be considered for educational equivalency in accordance with County Policy.
-
Current registration as Registered Nurse with the College of Nurses of Ontario (CNO).
-
A working knowledge of computers, their applications and related software is essential in order to generate necessary reports.
-
Demonstrated project management and presentation skills.
-
Valid G class driver’s license and access to reliable vehicle.
-
Criminal records check with Vulnerable Sector Screening that is less than six (6) months old at time of hire.
-
As a condition of employment, candidates are required to submit documented results of a TB test, as per Public Health requirements.
-
Ability to apply judgment and analytical skills in reviewing incoming correspondence and information requests.
-
Excellent initiative, attention to detail, and organizational skills with the ability to prioritize a diverse workload and manage competing priorities.
-
Absolute discretion in all matters and handling of sensitive and confidential issues and materials.
-
Demonstrated knowledge of relevant legislation, regulations, and CNO standards of practice.
-
Demonstrated excellent facilitation and communication skills.
EXPERIENCE
-
A minimum of five (5) years of progressively responsible related positions, including three (3) years’ experience in frontline nursing, preferably in Long Term Care or Seniors Services, and knowledge of applicable legislation.
-
Knowledge of and demonstrated ability in the following competencies including but not limited to customer service, excellent verbal and strong written communication skills, team work, initiative/self-management, accountability, flexibility and adaptability.
-
Experience leading improvement teams.
EFFORT
- Visual and analytical skills required when preparing and presenting reports to management team and departmental staff.
WORKING CONDITIONS
-
May be required to work in any of the Long-Term Care or Senior Services locations in the event of an outbreak or disaster.
-
Predominantly working out of the Administration Center with frequent work site location presence in response to investigations.
-
May be exposed to emotional and/or angry individuals when conducting investigations/interviews and meeting with internal and external stakeholders.
-
Ability to work remotely if required.
Salary Grade
$103,356.00 - $125,762.00
Union
Non Union
The County of Simcoe thanks all applicants for their interest in this opportunity, but please note that only those candidates selected for an interview will be contacted.
Personal information provided is collected under the authority of the Municipal Act (2001) and will be used to determine eligibility for employment.
About County of Simcoe
The Corporation of the County of Simcoe is one of the largest employers in the County of Simcoe with 1,400 employees providing a variety of specialized services to County residents and staff. Home to many four season attractions, events, and recreational activities, the County of Simcoe makes for a fantastic location to work, live and play. With its many forests and miles of shoreline, the County of Simcoe has numerous golf courses, ski hills, snowmobile, hiking and biking trails and fresh water lakes. The County of Simcoe is truly a place for all seasons.
Program Supervisor, Professional Practice and Client Experience (LTCSS)
Top Benefits
About the role
Requisition Title
Program Supervisor, Professional Practice and Client Experience (LTCSS)
Close Date
17 July 2025
Contract Type
Permanent - Full Time
Location
Midhurst, ON L9X 1N6 CA (Primary)
Job Description
POSITION SUMMARY
The Program Supervisor, Professional Practice & Client Experience (PPCE) reporting to the Manager, PPCE will collaborate with Long Term Care and Senior Services (LTCSS) operations in the development and implementation of the division-wide risk management program to ensure the provision of safe, quality resident/patient care and assist in creating an environment that fosters learning, growth, professional judgment, and best practice standards. The Program Supervisor, PPCE is responsible for the orientation and implementation of the risk management program throughout Health and Emergency Services. The position provides oversight of regulatory compliance and is the department lead on privacy breaches and all legal proceedings including subpoena processing, crown communication and testimony preparation.
DUTIES AND RESPONSIBILITIES (not listed in order of priority)
-
Oversite of credentialing for clinical and non-clinical staff including regular reporting.
-
Function as the first point of contact (telephone, e-mail, web, form, correspondence) receiving inquiries or concerns or complaints.
-
Assist in collection of freedom of information and personal health information documentation requests and provides oversite in the distribution of files.
-
Attendance as required at Steering and Leadership meetings to report on trends and risks associated with policy and procedure compliance and compiling necessary feedback for revisions.
-
Support LTCSS operations in the development and follow up of Ministry of Long Term Care compliance action plans.
-
Under the leadership of the Manager, PPCE, support management and staff in the implementation of Continuous Quality Improvement (CQI), risk, and utilization management initiatives, through audits, coaching, facilitation and other forms of consultation. Provide instruction and guidance to staff with regards to the risk management program.
-
Support the risk management program with high-risk investigation processes including documentation, round tables, interview preparation, scheduling, internal and external stakeholder in-person and virtual communication requirements.
-
Track & report investigation recommendations including remediation, policy and process review and revision requirements, including spread and sustainability.
-
Provide coordination and oversight of the Accreditation process in collaboration with other Health Quality Simcoe department staff members and the related operational stakeholders.
-
Research professional practice standards in alignment with evidence-based practice.
Work with LTCSS operations and the Employee Experience team on remediation development and delivery, tracking, and reporting.
-
Maintain current knowledge of emerging professional practice issues, legislation requirements and standards, advise, and make recommendations to LTCSS operations and the Quality-of-Care committee (QOC) on these matters.
-
Support the Manager, PPCE, with the QOC committee meetings and initiatives including professional practice case reviews.
-
Develop, review, implement and revise relevant PPCE documents.
-
Initiate and participate in CQI initiatives as it relates to professional practice standards.
-
Support opportunities for professional development, continuing education and innovative approaches to professional practice.
-
Act a resource for regulated and non-regulated staff about applicable legislation and resident-centered care.
-
Assist the Manager, PPCE in the development of annual budget requirements, and short and long range work plans for the PPCE team.
-
Liaise with internal and external stakeholders, including other levels of government, associations and committees, the public and other community partners.
-
Responsible for consultation on best practices, policies, procedures, and protocols, and assuring the quality of content with related references.
-
Participate in committees, work groups, task forces and special projects as assigned.
-
Will be available for emergency situations outside of normal business hours, as related to the Division Emergency Plan.
-
Participate in and demonstrate an understanding of resident safety principles and practices into all day-to-day activities. Follow all safe work practices and procedures and immediately communicate any activity or action which may constitute a risk to resident safety.
-
Provide input into the development and implementation of related policies and procedures.
-
Work in compliance with the Occupational Health and Safety Act and the Fixing Long Term Care Act, and their regulations in performing duties in a safe manner and follows all County of Simcoe Health & Safety policies, procedures and legislation.
-
Maintains the highest standards of professionalism and adheres to the highest standards of practice for areas of responsibility and related issues.
-
Comply with provincial and county occupational health and safety legislation, regulations, policies and procedures.
-
Maintain confidentiality and privacy of information as per The Municipal Freedom of Information Protection and Privacy Act (MFIPPA), The Personal Health Information Protection Act (PHIPA), Personal Information and Electronic Documents Act (PIPEDA) and in accordance with County of Simcoe Policies and Procedures.
-
Other related duties may be assigned, as requested and as required, including redeployment in emergency situations.
LEADERSHIP COMPETENCIES
Has knowledge of and demonstrated ability in our leadership competencies:
-
Acts with the Customer in Mind
-
Makes Sound Decisions
-
Ensures Accountability
-
Continuously Seeks to Improve Work Processes
-
Plans and Directs Work
-
Collaborates
-
Leads Teams
-
Communicates with Impact
-
Develops Self
-
Is Resilient
EDUCATION, TECHNICAL SKILLS AND CERTIFICATION
-
A diploma or degree in Health Sciences, Nursing, Health Administration. This job may be considered for educational equivalency in accordance with County Policy.
-
Current registration as Registered Nurse with the College of Nurses of Ontario (CNO).
-
A working knowledge of computers, their applications and related software is essential in order to generate necessary reports.
-
Demonstrated project management and presentation skills.
-
Valid G class driver’s license and access to reliable vehicle.
-
Criminal records check with Vulnerable Sector Screening that is less than six (6) months old at time of hire.
-
As a condition of employment, candidates are required to submit documented results of a TB test, as per Public Health requirements.
-
Ability to apply judgment and analytical skills in reviewing incoming correspondence and information requests.
-
Excellent initiative, attention to detail, and organizational skills with the ability to prioritize a diverse workload and manage competing priorities.
-
Absolute discretion in all matters and handling of sensitive and confidential issues and materials.
-
Demonstrated knowledge of relevant legislation, regulations, and CNO standards of practice.
-
Demonstrated excellent facilitation and communication skills.
EXPERIENCE
-
A minimum of five (5) years of progressively responsible related positions, including three (3) years’ experience in frontline nursing, preferably in Long Term Care or Seniors Services, and knowledge of applicable legislation.
-
Knowledge of and demonstrated ability in the following competencies including but not limited to customer service, excellent verbal and strong written communication skills, team work, initiative/self-management, accountability, flexibility and adaptability.
-
Experience leading improvement teams.
EFFORT
- Visual and analytical skills required when preparing and presenting reports to management team and departmental staff.
WORKING CONDITIONS
-
May be required to work in any of the Long-Term Care or Senior Services locations in the event of an outbreak or disaster.
-
Predominantly working out of the Administration Center with frequent work site location presence in response to investigations.
-
May be exposed to emotional and/or angry individuals when conducting investigations/interviews and meeting with internal and external stakeholders.
-
Ability to work remotely if required.
Salary Grade
$103,356.00 - $125,762.00
Union
Non Union
The County of Simcoe thanks all applicants for their interest in this opportunity, but please note that only those candidates selected for an interview will be contacted.
Personal information provided is collected under the authority of the Municipal Act (2001) and will be used to determine eligibility for employment.
About County of Simcoe
The Corporation of the County of Simcoe is one of the largest employers in the County of Simcoe with 1,400 employees providing a variety of specialized services to County residents and staff. Home to many four season attractions, events, and recreational activities, the County of Simcoe makes for a fantastic location to work, live and play. With its many forests and miles of shoreline, the County of Simcoe has numerous golf courses, ski hills, snowmobile, hiking and biking trails and fresh water lakes. The County of Simcoe is truly a place for all seasons.