The Customer Service Representative (CSR), under the direction of the Office Manager, is primarily responsible for executing all administrative tasks to the highest quality standard using efficient communication and multitasking skills while also holding a positive attitude and a strong work ethic. The CSR is the first point of contact either in person, on the telephone or via email and customers should feel welcomed in a positive environment in knowing they will receive help and friendly service. When not facing the customer, the CSR will also be responsible for general office tasks and projects.

Competencies

• Excellent communication & interpersonal skills
• Leadership qualities
• Confident and experienced in customer service
• Experience with conflict resolution
• Driven and self-motivated when required
• Exceptional organization and planning skills
• Ability to multi-task and focus in a busy environment
• Close attention to detail and the ability to plan ahead
• Ability to smile and work under pressure
• Ability to handle sensitive and confidential information
• Willingness to learn and grow
• A positive attitude and approachability a requirement
• Exceptional interpersonal skills including written and verbal communication
• Thrive in a collaborative, team-oriented environment, while also able to work well independently
• Strong time management skills
• Have the ability to change and adapt to every changing environment

Key Responsibilities:

• Greet customers, members and member guests in a friendly positive manner.
• Assist customers with their needs, answer phones, and respond to general face to face inquires.
• Perform opening and closing duties (unlocking and locking rooms, assisting in room set up and take down, room rental walk-throughs, minor cleaning between room rentals if necessary, etc.)
• Ensure office, lobby area, facility rooms, bathrooms and kitchen are kept in a professional and tidy manner.
• Respond to voicemail and email within a timely and appropriate manor.
• Basic filing skills.
• Provide new Access (App) credentials and be able to guide customer through the set- up process.
• Provide direction to customers, members and member guests when they check in.
• Accept and process payments for encumbrance fees, bookings and programs.
• Advise and direct customer inquires, or complete program registrations, as appropriate.
• Assist and process new membership enrolment and have a thorough knowledge of the process.
• Educate new members through waivers and information sheets.
• Be up to date with current seasonal operations and needs.
• Assist the Office Manager with the management of inventory of office supplies.
• Be able to ask questions and make inquires to find the correct answer for any customer inquiry.
• Perform other duties and responsibilities as assigned.

Requirements:

• Two years customer service experience
• Minimum High School education
• Proactive and positive attitude
• Strong work ethic
• Excellent verbal and written communication skills
• Exceptional interpersonal skills with a genuine desire to assist people
• A wiliness to learn and develop skill level and experience
• Ability to work as part of the team

Working Conditions:

• A busy office environment with frequent interruptions
• Operation of desk top computer and peripherals
• Extended periods of sitting and standing
• Interaction with employees, management and the public at large
• Working outside in the summer months
• Flexible hours including nights, weekends and holidays; occassional overtime
• Will be required to complete a vulnerable sector police check
• Ability to lift up to 50 lbs. on occasions

ONLY THOSE CANDIDATES SELECTED FOR AN INTERVIEW WILL BE CONTACTED.

Job Type: Part-time

Pay: From $16.00 per hour

Benefits:

• Company events
• On-site parking

Schedule:

• Day shift
• Evening shift
• Holidays
• Weekends as needed

Ability to commute/relocate:

• Calgary, AB: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Are you willing to participate in a Police Information Check?
• This position requires lifting up to 50lbs. Are you willing and able to lift 50lbs?

Education:

• Secondary School (required)

Experience:

• Customer service: 2 years (required)

Work Location: In person