Emergency Response Communication Officer
Top Benefits
About the role
Job Summary And Requirements This posting This posting will be used to fill 8 casual positions
This job is based in the thriving and diverse city of Whitehorse in the beautiful Yukon .
About Us The Yukon's Emergency Medical Services (YEMS) team delivers a wide scope of pre-hospital care. We deliver medical interventions, treatments, and critical care in every corner of the Yukon. Leadership, dedication, and partnership guides our work. We enact these qualities from the moment we receive a call to the time when we transfer a patient at a health care facility.
Your role Following established policies and standard operating procedures, the Emergency Response Communications Officer (ERCO) is responsible for receiving, evaluating, prioritizing, and dispatching both emergency and non-emergency medical incidents. ERCOs will receive emergency medical calls and efficiently assess, process, prioritize, coordinate, and deploy appropriate land and air resources to deal with emergency medical situations throughout the Yukon and allocate resources based upon call priority within an appropriate timeframe, as defined by guiding documentation.
For more information on this job, please contact Kimberley Porter, A/ Deputy Chief Technical Operations Kimberley.Porter@yukon.ca
For more information about the recruitment process, please contact Ann Caron, HR Consultant at 867-332-6273 or annelouise.caron@yukon.ca
Your career, your home, your lifestyle We are the Yukon public service. Every day, we come together to serve the people who live here and make a difference in so many ways. Here, you will find the diverse opportunities you desire to develop your career while enjoying a warm sense of community and vibrant artistic, cultural, and recreational amenities, all set in a spectacular natural environment.
As part of our team, your achievements and enjoyment in both your work and personal life will be valued as you explore the many opportunities the Yukon, and the Government of Yukon, has to offer.
Check Out
- Yukon Life
- Working at Yukon government
Requirements Important application and job requirements Essential qualifications Please submit your resume clearly demonstrating how you meet the qualifications below. Selections for further consideration will be based solely on the information you provide in your resume.
- Experience working in a fast paced, administrative and customer service environment.
- Experience in call-taking and/or dispatching, preferably in a first-response capacity would be an asset.
- Experience liaising with allied agencies (i.e. Police, Fire, Health Care Professionals) would be considered an asset,
- Experience working in emergency response, or a health care setting would be considered an asset.
It may be helpful for you to review “Prepare your resume and cover letter”.
Skills Desired knowledge, skills and suitability If selected for an interview, candidates should have, and may be assessed on, the following:
- Ability to demonstrate tact and diplomacy in dealing with clients’ inquiries during difficult and emotional times while maintaining confidentiality.
- Excellent interpersonal abilities, including verbal and written communication with medical professionals, and strong conflict resolution skills.
- Excellent active listening skills in conjunction with fast paced typing abilities
- Ability to work independently and as part of an interdisciplinary team.
- Ability to prioritize work in a fast-paced environment with multiple critical and time-sensitive deadlines.
It may be helpful for you to review “The job interview process”.
Conditions of employment You must meet the following conditions before being hired, or within the time frame noted.
Security clearance including vulnerable sector check, CPR-HCP- current valid certification (will be provided), EMD valid certification (will be provided).
Job Requirements This job requires you to perform, and/or be exposed to, the following:
Shift work including weekends and holidays, wearing a uniform, Works in an office setting, Exposure to Video Display Terminal (VDT) at least 70% of the time, Audio exposure to distressed, emotional, and injured clients, Maintaining all conditions of employment, Successful completion of YEMS ERCO Training including EMD.
Learn more
- For help on creating your E-recruitment profile, email E-Recruitment.clientsupport@yukon.ca or phone 867-667-9453.
Eligibility List
3 months
About Government of Yukon
The Yukon public service offers a diversity of career options in a stable work environment. As a Yukon government public servant, you have access to on-the-job learning, leadership courses, interdepartmental training and tuition reimbursement, and the daily opportunity to direct your career path.
As Yukon government public servants, we are able to make a genuine difference in our communities. Every day, we work closely with both the people we serve and with the decision-makers who guide the policies that affect our lives. A career with us allows you to be a part of that process and watch the results of your work come to life in the real world.
Our employment equity policy affirms equal access for women, aboriginal people and people with disabilities to government jobs.
The Yukon government has been recognized as a Top 100 Employer in Canada since 2014. This is due to the benefits, leave options and opportunities for training and career development.
Emergency Response Communication Officer
Top Benefits
About the role
Job Summary And Requirements This posting This posting will be used to fill 8 casual positions
This job is based in the thriving and diverse city of Whitehorse in the beautiful Yukon .
About Us The Yukon's Emergency Medical Services (YEMS) team delivers a wide scope of pre-hospital care. We deliver medical interventions, treatments, and critical care in every corner of the Yukon. Leadership, dedication, and partnership guides our work. We enact these qualities from the moment we receive a call to the time when we transfer a patient at a health care facility.
Your role Following established policies and standard operating procedures, the Emergency Response Communications Officer (ERCO) is responsible for receiving, evaluating, prioritizing, and dispatching both emergency and non-emergency medical incidents. ERCOs will receive emergency medical calls and efficiently assess, process, prioritize, coordinate, and deploy appropriate land and air resources to deal with emergency medical situations throughout the Yukon and allocate resources based upon call priority within an appropriate timeframe, as defined by guiding documentation.
For more information on this job, please contact Kimberley Porter, A/ Deputy Chief Technical Operations Kimberley.Porter@yukon.ca
For more information about the recruitment process, please contact Ann Caron, HR Consultant at 867-332-6273 or annelouise.caron@yukon.ca
Your career, your home, your lifestyle We are the Yukon public service. Every day, we come together to serve the people who live here and make a difference in so many ways. Here, you will find the diverse opportunities you desire to develop your career while enjoying a warm sense of community and vibrant artistic, cultural, and recreational amenities, all set in a spectacular natural environment.
As part of our team, your achievements and enjoyment in both your work and personal life will be valued as you explore the many opportunities the Yukon, and the Government of Yukon, has to offer.
Check Out
- Yukon Life
- Working at Yukon government
Requirements Important application and job requirements Essential qualifications Please submit your resume clearly demonstrating how you meet the qualifications below. Selections for further consideration will be based solely on the information you provide in your resume.
- Experience working in a fast paced, administrative and customer service environment.
- Experience in call-taking and/or dispatching, preferably in a first-response capacity would be an asset.
- Experience liaising with allied agencies (i.e. Police, Fire, Health Care Professionals) would be considered an asset,
- Experience working in emergency response, or a health care setting would be considered an asset.
It may be helpful for you to review “Prepare your resume and cover letter”.
Skills Desired knowledge, skills and suitability If selected for an interview, candidates should have, and may be assessed on, the following:
- Ability to demonstrate tact and diplomacy in dealing with clients’ inquiries during difficult and emotional times while maintaining confidentiality.
- Excellent interpersonal abilities, including verbal and written communication with medical professionals, and strong conflict resolution skills.
- Excellent active listening skills in conjunction with fast paced typing abilities
- Ability to work independently and as part of an interdisciplinary team.
- Ability to prioritize work in a fast-paced environment with multiple critical and time-sensitive deadlines.
It may be helpful for you to review “The job interview process”.
Conditions of employment You must meet the following conditions before being hired, or within the time frame noted.
Security clearance including vulnerable sector check, CPR-HCP- current valid certification (will be provided), EMD valid certification (will be provided).
Job Requirements This job requires you to perform, and/or be exposed to, the following:
Shift work including weekends and holidays, wearing a uniform, Works in an office setting, Exposure to Video Display Terminal (VDT) at least 70% of the time, Audio exposure to distressed, emotional, and injured clients, Maintaining all conditions of employment, Successful completion of YEMS ERCO Training including EMD.
Learn more
- For help on creating your E-recruitment profile, email E-Recruitment.clientsupport@yukon.ca or phone 867-667-9453.
Eligibility List
3 months
About Government of Yukon
The Yukon public service offers a diversity of career options in a stable work environment. As a Yukon government public servant, you have access to on-the-job learning, leadership courses, interdepartmental training and tuition reimbursement, and the daily opportunity to direct your career path.
As Yukon government public servants, we are able to make a genuine difference in our communities. Every day, we work closely with both the people we serve and with the decision-makers who guide the policies that affect our lives. A career with us allows you to be a part of that process and watch the results of your work come to life in the real world.
Our employment equity policy affirms equal access for women, aboriginal people and people with disabilities to government jobs.
The Yukon government has been recognized as a Top 100 Employer in Canada since 2014. This is due to the benefits, leave options and opportunities for training and career development.