About Queen's University

Queen’s University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research, faculty administration, engineering & construction, athletics & recreation, power generation, corporate shared services, and many more.

We are committed to employment equity and diversity in the workplace and welcome applications from individuals from equity seeking groups such as women, racialized/visible minorities, Indigenous/Aboriginal peoples, persons with a disability, persons who identify in the LGBTQ+ community and others who reflect the diversity of Canadian society.

Come work with us!

Job Summary

A Brief Overview

Reporting to the Manager, First Year, The Academic Resource Coordinator supports students, parents, faculty, and staff by providing in-person, phone, and email assistance on academic regulations, policies, and procedures. As a key point of contact, the coordinator offers guidance on academic advising, appeals, considerations, and registration processes, ensuring accurate information is shared and inquiries are addressed or escalated as needed.

This role is essential in guiding students and departments through academic appeals, requiring a solid understanding of university policies to offer clear advice on procedures and documentation. The coordinator collaborates with senior academic staff on complex cases and continually assesses committee processes to recommend improvements.

The Academic Resource Coordinator manages supplemental exam eligibility and scheduling, ensuring effective communication with students and departments about exam details, accommodations, and fees. Close coordination with the Registrar's Office and faculty ensures smooth exam administration and adherence to deadlines.

This position acts as a resource for student support within their appropriate program. This position provides various program guidance and refers students to appropriate agencies for support. This position also prepares and distributes external communications including newsletters, website updates and monitoring and/or engaging on social media accounts, and attends recruitment events.

The schedule for this position requires the incumbent to work variable hours, including regular attendance at early morning meetings.

Job Description

What you will do

Acts as a resource for student support within their appropriate program including program planning, course selection, degree requirements, eligibility to graduate, academic appeals, and academic consideration.

Provides guidance and refers students to appropriate agencies for support.

Prepares and distributes external communications including newsletters, website updates and monitoring and/or engaging on social media accounts.

Attends recruitment events.

Assists with the annual registration process.

Responds to transfer student inquiries.

• Other duties as required in support of the department and/or unit.

Required Education

• Four-Year Bachelor Degree or equivalent.

Required Experience

• More than 3 years and up to and including 5 years of experience.

• • Experience working at a post-secondary education institution considered an asset.

  • Experience advising students considered an asset.

  • Knowledge of relevant laws, regulations, policies, standards and/or guidelines considered an asset.

Consideration may be given to an equivalent combination of education and experience.

Job Knowledge and Requirements

• Knowledge and insight of practical methods, techniques, and work processes that is typically acquired through a combination of technical training and/or substantial work experience.

• Provide information to others that requires technical or administrative explanation or interpretation.

• Attempts to resolve a difficult or challenging interpersonal situation, or overcome resistance to gain.

• Adapt messages to meet the needs of the intended audience.

• Manage own work and may train and review the work of casual employees, work study students, and/or volunteers, to see commitments through to completion.

• Participate in project team meetings and is involved in developing individual and team project plans.

• Identify new problems and seeks information and input to fully understand the cause.

• Identify opportunities to improve the effectiveness and efficiency of work processes.

• Break down concrete issues into parts and synthesizes information succinctly.

• Respect diversity and promotes inclusion in the workplace.

• Awareness of relevant legislation, including Employment Equity, Human Rights legislation, Treaties, sexual violence legislation and the Accessibility for Ontarians with Disabilities Act and its regulations.

Employment Equity and Accessibility Statement

The University invites applications from all qualified individuals. Queen's is strongly committed to employment equity, diversity, and inclusion in the workplace and encourages applications from Black, racialized persons, Indigenous people, women, persons with disabilities, and 2SLGBTQI+ persons. In accordance with Canadian Immigration requirements, priority will be given to those who are legally eligible to work in Canada.

The University provides support in its recruitment processes to all applicants who require accommodation due to a protected ground under the Ontario Human Rights Code, including those with disabilities. Candidates requiring accommodation during the recruitment process are asked to contact Human Resources at hradmin@queensu.ca.