Top Benefits
About the role
What we will offer you:
Culture: Join a supportive and inclusive work environment where teamwork, respect, and open communication are at the core of everything we do.
Opportunity: A continuous focus on professional development with many opportunities for training & career growth.
Health & Wellness: Competitive health benefits right from the start including health & wellness spending accounts & maternity leave top-up. Access our employee assistance program for confidential counseling, mental health support, and various resources to help you navigate life’s challenges.
Competitive Compensation: We offer a highly competitive salary package, ensuring that your hard work and dedication are recognized and rewarded accordingly.
Flexibility: We understand the importance of work-life balance, we offer flexible hybrid work options to help you manage your personal and professional commitments.
Technology: Work with state-of-the-art tools and technologies that empower you to excel in your role and stay at the forefront of industry trends.
Safety Focused: We care about you and have committed to a zero-harm workplace.
As the National Accounts Analyst at Superior Propane, you will manage a portfolio of national customer accounts, ensuring they remain within established credit limits and provide payments on a regular and timely basis. This position is responsible for effectively communicating with customers within their portfolio to request and collect payments for outstanding balances to achieve pre-determined collection targets.
What you'll do:
- Effectively manage an assigned portfolio of national customer accounts, ensuring they remain within established credit limits and provide payments on a regular and timely basis.
- Maintain relationships with national account customers by applying a strong customer service focus and promoting the use and enhancement of customer retention processes. Ensure regular communication with customers to request payments on overdue accounts and manage financial exposure.
- Resolve customer billing disputes and inquiries by analyzing detailed supporting invoices, delivery slips, log notes, etc. Liaise with Sales, Operations, Admin, and Field Staff utilizing appropriate leverage and procedures to resolve customer disputes, inquiries, and invoicing issues to successfully influence payments.
- Verify national customer accounts and invoices for accuracy before submitting them to customers for payment; investigate and reconcile invoicing discrepancies.
- Develop strategies and provide recommendations on actions for escalated cases related to disputed balances, delinquent accounts, and non-responsive customers and follow-up on promises to pay and final demands.
- Work closely with Field staff to prevent and manage Bad Debt exposure.
- When necessary, process or facilitate the processing of Bad Debt Write-Offs, Minor Write-Offs, Credit / Refund Requests, and Bankruptcy Proof of Claims
- Prepare detailed invoices, for customers with special requirements, accurately and within the established frequency.
- Identify, recommend, initiate, participate in, and implement process improvement initiatives.
- Maintain follow-up log notes in the system for each customer.
- Develop and execute ad hoc, business, and performance reporting, as requested by the user community and provide cross-functional support to the finance team, as needed.
What you bring:
- Bachelor’s degree in Accounting, Finance, or a related field.
- Two years of experience in a Finance or Accounting role is preferred but not required. New graduates are also encouraged to apply.
- Good understanding of accounting practices.
- Strong, clear, and persuasive communication skills, both oral and written.
- Strong customer service skills.
- Strong organizational and analytical skills with the ability to multitask.
- Attention to detail ensuring accuracy and completeness.
- Strong computer skills, specifically Microsoft Office (Excel, Word, PowerPoint, and Outlook).
- Experience working in external invoicing portals (Ariba) would be considered a strong asset.
- Ability to prioritize and multi-task in a fast-paced environment.
- Ability to work effectively independently as well as part of a team.
Superior Propane is Canada’s leading and reliable propane provider. Customers have trusted the experts at Superior to fuel their homes and businesses since 1951. Customer Focus, Performance, Safety, and Winning with People are the four key values that are the foundation of everything that we do.
"Here at Superior Propane we are an equal opportunity employer committed to the inclusion and accommodation of all individuals. If you have an accommodation need during the recruitment & selection process, we encourage you to connect with us at aoda_hr@superiorpropane.com to let us know how we can enhance your experience."
About Superior Propane
Superior Propane is Canada's largest provider of propane and related equipment and services for commercial, agricultural, mining, oil and gas, and residential customers. Superior provides service from more than 200 strategically-located facilities and offices to efficiently serve nearly 200,000 customer locations virtually anywhere in the country. In business since 1951, Superior employs more than 1,500 people and delivers over 1.5 billion litres of propane annually.
As part of the Energy Distribution Division of Superior Plus LP, Superior provides dependable energy solutions through the procurement and delivery of a secure propane supply.
We are focused on providing technical innovations that add value to our customers, such as wireless tank level monitoring and tracking as well as online account management through mySUPERIOR.
Supérieur Propane est le plus grand fournisseur de propane, d’équipement et de services connexes du Canada destinés aux clients résidentiels et commerciaux ainsi qu’à des clients des secteurs de l’agriculture, des mines, du pétrole et du gaz. Supérieur offre des services à partir de plus de 200 installations et bureaux situés à des emplacements stratégiques afin d’offrir une prestation de services efficace à près de 200 000 emplacements de clients, pratiquement n’importe où au pays. En affaires depuis 1951, Supérieur Propane emploie plus de 1 500 personnes et livre plus de 1,5 milliard de litres de propane chaque année.
Partie intégrante de la division Services énergétiques de Superior Plus, sec, Supérieur Propane propose des solutions énergétiques fiables en fournissant et livrant un approvisionnement en propane sûr.
Nous nous concentrons à offrir des innovations techniques qui ajoutent de la valeur pour nos clients, comme la surveillance sans fil du niveau de réservoir ainsi que la gestion de compte en ligne, par le biais de notre site monSUPÉRIEUR.
Top Benefits
About the role
What we will offer you:
Culture: Join a supportive and inclusive work environment where teamwork, respect, and open communication are at the core of everything we do.
Opportunity: A continuous focus on professional development with many opportunities for training & career growth.
Health & Wellness: Competitive health benefits right from the start including health & wellness spending accounts & maternity leave top-up. Access our employee assistance program for confidential counseling, mental health support, and various resources to help you navigate life’s challenges.
Competitive Compensation: We offer a highly competitive salary package, ensuring that your hard work and dedication are recognized and rewarded accordingly.
Flexibility: We understand the importance of work-life balance, we offer flexible hybrid work options to help you manage your personal and professional commitments.
Technology: Work with state-of-the-art tools and technologies that empower you to excel in your role and stay at the forefront of industry trends.
Safety Focused: We care about you and have committed to a zero-harm workplace.
As the National Accounts Analyst at Superior Propane, you will manage a portfolio of national customer accounts, ensuring they remain within established credit limits and provide payments on a regular and timely basis. This position is responsible for effectively communicating with customers within their portfolio to request and collect payments for outstanding balances to achieve pre-determined collection targets.
What you'll do:
- Effectively manage an assigned portfolio of national customer accounts, ensuring they remain within established credit limits and provide payments on a regular and timely basis.
- Maintain relationships with national account customers by applying a strong customer service focus and promoting the use and enhancement of customer retention processes. Ensure regular communication with customers to request payments on overdue accounts and manage financial exposure.
- Resolve customer billing disputes and inquiries by analyzing detailed supporting invoices, delivery slips, log notes, etc. Liaise with Sales, Operations, Admin, and Field Staff utilizing appropriate leverage and procedures to resolve customer disputes, inquiries, and invoicing issues to successfully influence payments.
- Verify national customer accounts and invoices for accuracy before submitting them to customers for payment; investigate and reconcile invoicing discrepancies.
- Develop strategies and provide recommendations on actions for escalated cases related to disputed balances, delinquent accounts, and non-responsive customers and follow-up on promises to pay and final demands.
- Work closely with Field staff to prevent and manage Bad Debt exposure.
- When necessary, process or facilitate the processing of Bad Debt Write-Offs, Minor Write-Offs, Credit / Refund Requests, and Bankruptcy Proof of Claims
- Prepare detailed invoices, for customers with special requirements, accurately and within the established frequency.
- Identify, recommend, initiate, participate in, and implement process improvement initiatives.
- Maintain follow-up log notes in the system for each customer.
- Develop and execute ad hoc, business, and performance reporting, as requested by the user community and provide cross-functional support to the finance team, as needed.
What you bring:
- Bachelor’s degree in Accounting, Finance, or a related field.
- Two years of experience in a Finance or Accounting role is preferred but not required. New graduates are also encouraged to apply.
- Good understanding of accounting practices.
- Strong, clear, and persuasive communication skills, both oral and written.
- Strong customer service skills.
- Strong organizational and analytical skills with the ability to multitask.
- Attention to detail ensuring accuracy and completeness.
- Strong computer skills, specifically Microsoft Office (Excel, Word, PowerPoint, and Outlook).
- Experience working in external invoicing portals (Ariba) would be considered a strong asset.
- Ability to prioritize and multi-task in a fast-paced environment.
- Ability to work effectively independently as well as part of a team.
Superior Propane is Canada’s leading and reliable propane provider. Customers have trusted the experts at Superior to fuel their homes and businesses since 1951. Customer Focus, Performance, Safety, and Winning with People are the four key values that are the foundation of everything that we do.
"Here at Superior Propane we are an equal opportunity employer committed to the inclusion and accommodation of all individuals. If you have an accommodation need during the recruitment & selection process, we encourage you to connect with us at aoda_hr@superiorpropane.com to let us know how we can enhance your experience."
About Superior Propane
Superior Propane is Canada's largest provider of propane and related equipment and services for commercial, agricultural, mining, oil and gas, and residential customers. Superior provides service from more than 200 strategically-located facilities and offices to efficiently serve nearly 200,000 customer locations virtually anywhere in the country. In business since 1951, Superior employs more than 1,500 people and delivers over 1.5 billion litres of propane annually.
As part of the Energy Distribution Division of Superior Plus LP, Superior provides dependable energy solutions through the procurement and delivery of a secure propane supply.
We are focused on providing technical innovations that add value to our customers, such as wireless tank level monitoring and tracking as well as online account management through mySUPERIOR.
Supérieur Propane est le plus grand fournisseur de propane, d’équipement et de services connexes du Canada destinés aux clients résidentiels et commerciaux ainsi qu’à des clients des secteurs de l’agriculture, des mines, du pétrole et du gaz. Supérieur offre des services à partir de plus de 200 installations et bureaux situés à des emplacements stratégiques afin d’offrir une prestation de services efficace à près de 200 000 emplacements de clients, pratiquement n’importe où au pays. En affaires depuis 1951, Supérieur Propane emploie plus de 1 500 personnes et livre plus de 1,5 milliard de litres de propane chaque année.
Partie intégrante de la division Services énergétiques de Superior Plus, sec, Supérieur Propane propose des solutions énergétiques fiables en fournissant et livrant un approvisionnement en propane sûr.
Nous nous concentrons à offrir des innovations techniques qui ajoutent de la valeur pour nos clients, comme la surveillance sans fil du niveau de réservoir ainsi que la gestion de compte en ligne, par le biais de notre site monSUPÉRIEUR.