Join us to build a more rewarding financial future for all Canadians Neo is building what Canada’s big banks won’t: modern financial products that actually make your money work for you. We’re a technology company, not a traditional bank, which means no legacy systems, no decades-old red tape, and no tolerance for “good enough.” In just a few years, we’ve built a multi-product platform from scratch, launched credit, savings, investing, and rewards that millions of Canadians use every day, and partnered with some of the biggest brands in the country. Our team is behind some of Canada’s fastest-growing companies (like SkipTheDishes), and we’re now taking on one of the largest, most broken industries in the country. If you’re excited by the idea of rewriting the financial playbook, Neo might be your next move.

The Role We're hiring a Lead, Product Designer to lead experience design for our Banking domain! You’ll define the customer experience from first touchpoint to long-term engagement, collaborating closely with PMs, engineers, and stakeholders to ship products that solve real problems for Canadians. You'll shape strategy, build the details, and help us design the future of financial services.

Neo is growing quickly, so this role will evolve as we do. You’ll help build new products, scale existing ones, and push design maturity across the org. If you want to own big outcomes, move fast, and raise the bar for how financial products should work, you’ll thrive here.

What You'll Be Doing

• Design end-to-end product experiences across web and mobile, balancing usability, polish, and performance.
• Collaborate with PMs and engineers from problem framing through execution to ensure the right problems are solved well.
• Lead discovery efforts: mapping journeys, defining flows, prototyping concepts, and validating ideas through research.
• Build systems, not just screens. You’ll consider long-term scalability, edge cases, accessibility, and real-world constraints.
• Help set the vision and strategy for your domain, bringing a customer lens to roadmap and feature planning.
• Work with content, research, and data to understand user needs and uncover opportunities.
• Contribute to and extend Neo’s design system in a way that enables quality at scale.
• Communicate clearly and often, sharing rationale, presenting work, and influencing decisions at every level.
• Mentor and support other designers, raising the quality bar across teams.

Who We Are Looking For

• 8+ years of product design experience shipping real-world products across platforms.
• Strong craft across interaction design, visual design, and information architecture.
• Experience working cross-functionally with PMs, engineers, researchers, and content designers.
• Strong systems thinker: you connect micro-interactions to broader customer journeys.
• Confident in ambiguity, you bring structure, clarity, and momentum to messy problem spaces.
• Obsessive about outcomes. You measure success in customer impact, not pixels alone.
• Strong communicator with the ability to present, explain, and defend design decisions with humility and clarity.

Working At Neo The people who thrive here are resourceful, ambitious, and driven to win. We hold ourselves to high standards because we’re building something that matters: a more rewarding financial future for all Canadians. That means doing our best work (everyday) for our customers.

We collaborate in person across our Calgary, Winnipeg, and Toronto offices. It’s fast-paced, often ambiguous, and always evolving. We look for people who lean into that: the ones who’d rather build the road than follow it.

You’ll be surrounded by teammates who push you to be better. We trust, support, and challenge each other with honesty and care. Everyone at Neo has skin in the game through equity and when the company grows, you grow too.

Yes, we work hard. We’re accountable to our customers, to each other, and to the bar we’ve set for ourselves. But if you want to own real outcomes, grow faster than you thought possible, and be part of a mission with teeth, then this is the place.

Apply With Us We believe in equal opportunity and are committed to creating an inclusive climate where everyone can thrive. Customers trust us with their finances, so successful candidates for this position will be required to undergo a security screening, including a criminal records check and a credit check.

By continuing with your application, you agree to the Candidate Privacy Notice which guides how we process your personal information for the purpose of your application.