Top Benefits
About the role
Diagnocat is the global leader in AI-powered dental technology, revolutionizing how dental professionals diagnose, plan treatments, and communicate with patients. Our innovative AI solutions help dentists, oral surgeons, and DSOs achieve more predictable treatment outcomes, improved case acceptance, and enhanced clinical efficiency. Trusted by dental practices, labs, and support organizations worldwide, Diagnocat is at the forefront of AI in dentistry.
We’re building a world-class customer support team to provide the exceptional service our clients deserve. If you’re passionate about technology, have strong communication skills, and thrive in a customer-focused role, join us as a Technical Support Specialist.
Why Join Us?
- Impactful Work – Help transform dental care with breakthrough AI technology.
- Flexible & Remote – Work from anywhere in Canada.
- Fast-Growing Company – A startup atmosphere with innovation and collaboration at its core.
- Professional Growth – Work with a cutting-edge product and an experienced, global team.
What You’ll Do:
- Collaborate with clients (dentists, hygienists, and IT professionals) to install and demonstrate our AI platform.
- Implement customer success strategies, focusing on relationship-building and ensuring client satisfaction.
- Conduct regular check-ins with team members and follow up with clients to ensure seamless platform operation.
- Identify, document, and report bugs or issues to the development team.
- Manage incoming support inquiries, diagnose problems, and deliver effective solutions.
What You Bring:
- Fluent English and excellent communication skills.
- 3+ years of experience in customer service or technical support.
- Strong understanding of information systems, client-server architecture, and network protocols.
- Proficiency in computer troubleshooting.
- A proactive, results-driven mindset with a strong work ethic.
- A willingness to learn about artificial intelligence, dentistry, and emerging technologies.
Apply today and join Diagnocat’s mission to transform dentistry with AI!
Important Information:
This role is a contract position based outside of Canada, and candidates will be engaged as self-employed contractors. As such, our company will not provide sponsorship, work permits, LMIA support, or any assistance with Canadian residency. Candidates must already have legal work authorization. While this experience may be beneficial for future Canadian residency applications, it does not guarantee eligibility or sponsorship.
Job Types: Full-time, Freelance
Pay: From $17.00 per hour
Expected hours: 40 per week
Benefits:
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed
Work Location: Remote
About Diagnocat
Diagnocat is an AI-powered virtual assistant designed to analyze dental images and to assist doctors communicate treatment plans to their patients. This cloud-based solution provides accurate screening reports using data from CBCT, FMX, and panoramic images. With Diagnocat, dentists have already screened over 10 million teeth, making it a powerful tool to optimize your dental practice's effectiveness. Give it a try and experience the benefits firsthand.
Top Benefits
About the role
Diagnocat is the global leader in AI-powered dental technology, revolutionizing how dental professionals diagnose, plan treatments, and communicate with patients. Our innovative AI solutions help dentists, oral surgeons, and DSOs achieve more predictable treatment outcomes, improved case acceptance, and enhanced clinical efficiency. Trusted by dental practices, labs, and support organizations worldwide, Diagnocat is at the forefront of AI in dentistry.
We’re building a world-class customer support team to provide the exceptional service our clients deserve. If you’re passionate about technology, have strong communication skills, and thrive in a customer-focused role, join us as a Technical Support Specialist.
Why Join Us?
- Impactful Work – Help transform dental care with breakthrough AI technology.
- Flexible & Remote – Work from anywhere in Canada.
- Fast-Growing Company – A startup atmosphere with innovation and collaboration at its core.
- Professional Growth – Work with a cutting-edge product and an experienced, global team.
What You’ll Do:
- Collaborate with clients (dentists, hygienists, and IT professionals) to install and demonstrate our AI platform.
- Implement customer success strategies, focusing on relationship-building and ensuring client satisfaction.
- Conduct regular check-ins with team members and follow up with clients to ensure seamless platform operation.
- Identify, document, and report bugs or issues to the development team.
- Manage incoming support inquiries, diagnose problems, and deliver effective solutions.
What You Bring:
- Fluent English and excellent communication skills.
- 3+ years of experience in customer service or technical support.
- Strong understanding of information systems, client-server architecture, and network protocols.
- Proficiency in computer troubleshooting.
- A proactive, results-driven mindset with a strong work ethic.
- A willingness to learn about artificial intelligence, dentistry, and emerging technologies.
Apply today and join Diagnocat’s mission to transform dentistry with AI!
Important Information:
This role is a contract position based outside of Canada, and candidates will be engaged as self-employed contractors. As such, our company will not provide sponsorship, work permits, LMIA support, or any assistance with Canadian residency. Candidates must already have legal work authorization. While this experience may be beneficial for future Canadian residency applications, it does not guarantee eligibility or sponsorship.
Job Types: Full-time, Freelance
Pay: From $17.00 per hour
Expected hours: 40 per week
Benefits:
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed
Work Location: Remote
About Diagnocat
Diagnocat is an AI-powered virtual assistant designed to analyze dental images and to assist doctors communicate treatment plans to their patients. This cloud-based solution provides accurate screening reports using data from CBCT, FMX, and panoramic images. With Diagnocat, dentists have already screened over 10 million teeth, making it a powerful tool to optimize your dental practice's effectiveness. Give it a try and experience the benefits firsthand.