The CSA will be the voice of OHI. As a CSA you will answer customers’ inquiries, assess their needs, and walk them through effective solutions to all questions and grievances. The CSA must have a high level of emotional intelligence and the ability to serve our customers with patience and empathy. OHI CSAs are tasked with delivering world-class customer service skills to all our customers.

This position is fully remote working from home

Responsibilities:

• Ability to actively listen and communicate clearly
• Able to multitask, problem solve and provide effective solutions
• Works well with others and helps to foster a supportive work environment
• Knowledge of our company’s industry, and products
• Able to document customer communications efficiently and with detail
• Review and accurately process all incoming orders and requests
• Professionally ease conflict and provide the appropriate resolutions
• Completes tasks on time and can prioritize work
• Handle sensitive situations where something has gone wrong ensuring OHI customers receive the best service possible
• Collaborate with other departments to ensure issues are resolved in a timely manner and that solutions are created to avoid future issues
• CSAs are empowered to solve issues related to their software and hardware and expected to collaborate with OHI IT when necessary
• Ability to maintain confidentiality of patient records adhering to all HIPPA guidelines
• Research and explain complex situations
• Other duties as assigned

Requirements:

• High School Diploma and or GED Some college course work preferred
• 1 - 7 years of Customer Service Experience in a fast-paced environment
• Ability to work alone and as a team member
• Experience working on several different systems

Working conditions: Must have reliable internet, dedicated distraction free work area. No other responsibilities during working hours.