Service Advisor, Southview Acura
Top Benefits
About the role
Southview Acura’s primary goal is customer service excellence at every opportunity. In the eyes of our customers, we are determined to be the best dealership on earth. Right now, we are looking for the next part of our growing service team to continue this goal. Our customers will often visit our service department and you will be their first contact. As Acura has the most loyal of following, you will be building ongoing customer relationships and exceeding expectations on a day-to-day basis.
As part of our team your will also be responsible for initiating automotive services and repairs by ascertaining performance problems and services requested; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer rapport and records. You will be the trusted link between the customer and our technicians and therefore, exceptional communication skills are must.
Your job duties would include:
- Determines automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.
- Verifies warranty and service contract coverage by examining records and papers, explaining provisions and exclusions.
- Develops estimates by costing materials, supplies, and labor, calculating customer's payment, including deductibles.
- Prepares repair orders by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering work orders into service database system.
- Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
- Provides automotive records by recording problems and corrective actions planned.
- Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.
- Sustain a high level of customer satisfaction that meets or exceeds our expectations
What it takes to join our team:
- Excellent attention to detail and accurate listening skills
- Relevant customer service/performance numbers
- 1-3 years of relevant service knowledge necessary and service advisor experience being an asset *Must be able to provide job related KPI information*
- Commitment to work as a team in a fast-paced environment
- Willingness to go above and beyond for our clients
- Goal driven and highly motivated
- Expertise in CDK/Xtime platform is an advantage
- Building our positive culture
- Desire to learn and develop at every opportunity
Job Type:
- Full Time Temporary Position Monday through Friday with Saturday availability
Salary:
- $80,000 to $110,000 per year
What else we offer:
- Reward and Recognition Program
- Employee Shopping Discounts
- Learning and Development opportunities
Benefits:
- Medical, Dental and Group Insurance Plan
Licence/Certification:
- Valid Drivers license
Job Type: Full-time
Pay: $80,000.00-$110,000.00 per year
Schedule:
- Monday to Friday
- Weekends as needed
Application question(s):
- Do you have job related KPI information from your previous/current employer?
Experience:
- Customer Service: 1 year (preferred)
Work Location: In person
About Southview Acura
At Southview Acura, we offer new Acura cars in Edmonton and area along with used cars, trucks and SUVs by top manufacturers. Our spacious showroom is located on 34th Avenue and 99 Street in the heart of Southside Edmonton‘s Auto Row. For years, our financial staff at Southview Acura has offered expert advice for those seeking a great Acura car loan or lease. Our service doesn’t stop there. Southview Acura customers can come in and take advantage of our knowledgeable Acura car repair technicians, auto body repair and fully-stocked inventory of Acura auto parts including a full selection of all-season and winter tires. From oil changes to parts, repairs, and service – Southview Acura can meet all your Acura maintenance needs.
Service Advisor, Southview Acura
Top Benefits
About the role
Southview Acura’s primary goal is customer service excellence at every opportunity. In the eyes of our customers, we are determined to be the best dealership on earth. Right now, we are looking for the next part of our growing service team to continue this goal. Our customers will often visit our service department and you will be their first contact. As Acura has the most loyal of following, you will be building ongoing customer relationships and exceeding expectations on a day-to-day basis.
As part of our team your will also be responsible for initiating automotive services and repairs by ascertaining performance problems and services requested; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer rapport and records. You will be the trusted link between the customer and our technicians and therefore, exceptional communication skills are must.
Your job duties would include:
- Determines automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.
- Verifies warranty and service contract coverage by examining records and papers, explaining provisions and exclusions.
- Develops estimates by costing materials, supplies, and labor, calculating customer's payment, including deductibles.
- Prepares repair orders by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering work orders into service database system.
- Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
- Provides automotive records by recording problems and corrective actions planned.
- Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.
- Sustain a high level of customer satisfaction that meets or exceeds our expectations
What it takes to join our team:
- Excellent attention to detail and accurate listening skills
- Relevant customer service/performance numbers
- 1-3 years of relevant service knowledge necessary and service advisor experience being an asset *Must be able to provide job related KPI information*
- Commitment to work as a team in a fast-paced environment
- Willingness to go above and beyond for our clients
- Goal driven and highly motivated
- Expertise in CDK/Xtime platform is an advantage
- Building our positive culture
- Desire to learn and develop at every opportunity
Job Type:
- Full Time Temporary Position Monday through Friday with Saturday availability
Salary:
- $80,000 to $110,000 per year
What else we offer:
- Reward and Recognition Program
- Employee Shopping Discounts
- Learning and Development opportunities
Benefits:
- Medical, Dental and Group Insurance Plan
Licence/Certification:
- Valid Drivers license
Job Type: Full-time
Pay: $80,000.00-$110,000.00 per year
Schedule:
- Monday to Friday
- Weekends as needed
Application question(s):
- Do you have job related KPI information from your previous/current employer?
Experience:
- Customer Service: 1 year (preferred)
Work Location: In person
About Southview Acura
At Southview Acura, we offer new Acura cars in Edmonton and area along with used cars, trucks and SUVs by top manufacturers. Our spacious showroom is located on 34th Avenue and 99 Street in the heart of Southside Edmonton‘s Auto Row. For years, our financial staff at Southview Acura has offered expert advice for those seeking a great Acura car loan or lease. Our service doesn’t stop there. Southview Acura customers can come in and take advantage of our knowledgeable Acura car repair technicians, auto body repair and fully-stocked inventory of Acura auto parts including a full selection of all-season and winter tires. From oil changes to parts, repairs, and service – Southview Acura can meet all your Acura maintenance needs.