Are you passionate about health and fitness? Do you enjoy working in a fast paced environment and problem solving? Are you interested in helping people achieve their fitness goals? If yes, this opportunity is for you! The Member Experiences Liaison is responsible for providing exceptional customer service and fostering a welcoming environment for all visitors. This role requires a proactive and engaging individual who is passionate about connecting with people and enhancing their experience at our facilities. You will be a key point of contact for patrons, offering assistance, answering questions, and providing information about our programs and services. In addition, you will play a vital role in ensuring the safety and comfort of our patrons by being visible, approachable, and responsive to their needs. What will you do:

• Conduct facility orientations and tours
• Support patrons with identifying programs to meet their goals
• Meet and interact with people and demonstrate an enthusiastic and positive attitude
• Engage patrons with information and benefits offered at the facility
• Provide information on current fitness and sport services
• Provide information on safe operation of equipment, sports rules, and amenity etiquette
• Assist facility operations with preparing spaces for programs and rental activities
• Monitor and maintain equipment inventory; and ensure equipment is in safe working conditions
• Respond to emergency situations as needed
• Perform other relevant duties as assigned

Qualifications:

• Grade 12 or high school equivalent

Assets :

• Completion or in-progress of a related post-secondary degree or diploma in recreation and fitness
• Ability to speak a second language

Skills required for success:

• Good understanding of quality customer service with an ability to make new connections and build relationships with a diverse group of people
• Skilled at de-escalating challenging situations in a positive and safe manner
• An individual who embraces a mindset of openness towards inclusiveness is fundamental in fostering environments where all individuals feel valued, respected, and empowered
• Comfortable handling minor first aid situations
• A strong understanding of fitness equipment and exercise etiquette
• Demonstrated ability to problem solve and work in fast past environments
• Proven ability to work independently and manage priorities effectively
• Alignment to our Cultural Commitments and Leadership Competencies
• Embracing a Culture of equity, diversity, reconciliation and inclusion
• Applicants may be tested

Conditions of Employment:

• Hire is dependent upon a Police Information Check including Vulnerable Sector check satisfactory to the City of Edmonton
• Valid Intermediate First Aid and CPR Level C/AED Certification is required

The City of Edmonton values applicants with a diverse range of skills, experiences and competencies, and encourages you to apply. We strive to provide reasonable access and accommodations throughout the recruitment process. To request an accommodation, please contact employment@edmonton.ca . Learn more about our benefits . Up to 2 Permanent part-time positions and 1 Temporary part-time position Hours of work: 30 hours per week, Including weekend and evening work. Location of work: Dr Anne Anderson Community Centre, Kinsmen Sport Centre/Coronation Sport Centre, Commonwealth Community Recreation Centre The weekly hours of work for this position are currently under review and may change at a future time. Any changes will be made in accordance with the City of Edmonton/Civic Service Union 52 collective agreement and the incumbent will be notified in advance. Salary: $20.710 - $23.130 (Hourly) Recruitment Consultant: DM/MM Edmonton rests in the heart of Treaty Six territory in Alberta and the homelands of the Metis Nation.