Parking & Locker Services Coordinator (Contract)
About the role
Requisition #: 25-0109R1
Location: Kitchener
Department: Campus Services
Payband: G
Starting Rate: $33.55
Payband Range: $33.55 - $38.88
Hours/Week: 35
Posting Date: Wednesday, July 9, 2025
Closing Date: Tuesday, July 15, 2025 at 11:59 PM EST
Vacancy Type: Support Staff - Full-time Temporary Appendix D Contract
Position Summary
Temporary Full-Time Appendix D Support Staff, replacement contract position (Immediate need – May 29, 2026)
Reporting to the Associate Director, Student Ancillary Services, the Parking & Locker Services Coordinator is responsible for administering, maintaining, and troubleshooting systems for campus parking and locker services.
Successful candidates will be required to conduct work on-site five days per week, Monday to Friday, 8:30 a.m. to 4:30 p.m., at Conestoga properties within Ontario. Conestoga has campus locations in Kitchener, Waterloo, Cambridge, Brantford, Guelph, Ingersoll, Stratford, and Milton. Travel is required between locations.
Responsibilities
Campus services administration
- Support the planning and delivery of campus services related to parking
- Respond to customer inquiries (in-person, e-mail and phone) in a timely manner, fostering a client-focused, service-oriented work environment for operational consistency and effectiveness
- Create, maintain and update standard operating procedures, including maps and user experience documentation; review and assess to enhance service delivery
- Prepare communications and user support materials (email templates, frequently asked questions, infographics, resources, etc.)
- Support campus services communications and marketing strategy; maintain the website, online forms and applications, in conjunction with the Manager and Web Services
- Develop orientation distribution and operation plans with the Manager, including scheduling activities, coordinating equipment setup, and preparing materials
- Set up system access and support the onboarding of full-time, part-time and casual staff by providing software training, system walk-throughs, and troubleshooting steps
- Provide expertise and support to staff when issues arise; analyze issues, determine solutions and work with IT Services to define and implement solutions
- Maintain accurate and timely records and develop reports
- Prepare weekly cash reporting and transaction reconciliation
- Balance, report, reconcile and upload cash and credit reports accurately and promptly
- Run daily, weekly, and monthly reports through Moneris, Honk Mobile and AIMS Parking Management Software to maintain spreadsheets and monitor financial data
- Process parking payroll deductions and student billing
- Provide additional campus services coverage, as required
Parking sales and operations
- Coordinate and execute the delivery of parking sales
- Maintain parking space inventory, sales capacities, permit structure and pricing
- Respond to parking sales inquiries, permit refunds and payment challenges; refer disputes to parking enforcement
- Test system for various user groups; track system failures and functionality requirements to troubleshoot fixes, upgrades or updates with the system vendor
- Run reports through parking software (AIMS and HONK) to verify permit-related information
- Track parking occupancy, availability forecasts and statistics; maintain permit system (permit inventory, allocation, and auto communications)
- Coordinate parking-related signage for general operations and special events
- Coordinate availability, permit set up, execution, tracking and reporting of parking programs (department-specific, external rentals, and special events)
- Complete monthly Key Performance Indicator (KPI) reports
Locker administration
- Coordinate and execute the delivery of the locker rental program
- Maintain locker inventory, sales capacities, rental structure, pricing and communications
- Respond to locker rental inquiries (lost locker permissions, refunds, payment disputes, etc.)
- Track locker occupancy, availability forecasts and statistics
- Allocate or reserve department-specific lockers, ensuring the availability of unique rentals
- Enforce locker occupancy policies in collaboration with Security
- Coordinate term transition procedures, including locker system updates and correspondence
- Coordinate cleaning and belonging removal with Facilities and Security
Qualifications
- Three-year diploma in business, office administration, information technology, social science or a related field of study is required
- Minimum two years of experience working in a customer service environment is required; experience working in a post-secondary institution or in a student-facing support role is preferred
- Ability to coordinate, review and execute process documentation and standard operating procedures
- Excellent communication and resolution skills with a high standard of public relations
- Proficiency in Microsoft Office, such as Word, Excel, PowerPoint and SharePoint
- Proficiency in relational databases for accurate information and data records management is considered an asset
- Familiarity with various technologies and software (e.g., student information systems, Honk Mobile, AIMS, Archibus, etc.) is considered an asset
- Strong time management and prioritization capabilities
- Good judgment, problem-solving and decision-making skills
- Ability to work independently with minimal supervision, escalating issues to management as needed
- Access to reliable transportation and the ability to travel between Conestoga properties
#LI-POST
#LI-HYBRID
Conestoga College is a leader in polytechnic education. Our career-focused education, training, and applied research programs prepare students for success, support industry, and workforce needs and promote economic prosperity throughout our region and across Ontario.
We thank all applicants but only those selected for an interview will be contacted. Conestoga College is committed to workplace diversity and provides accommodations to applicants with disabilities throughout the hiring process. If you require accommodation, please contact Human Resources via the Contact page.
About Conestoga College
Conestoga is a leader in polytechnic education and one of Ontario's fastest-growing colleges, delivering a full range of career-focused education, training and applied research programs to prepare students for success in the new knowledge economy and promote economic prosperity throughout our region and across Ontario.
Conestoga delivers more than 200 career-focused programs and has more degree offerings than any other college outside of the GTA, including Ontario’s only college-based, accredited engineering degrees.
Our comprehensive range of programming meets the needs of a variety of learners, providing multiple entry points and established pathways to ensure that individuals across our community can access the education they need for their chosen careers. Articulation agreements with colleges and universities around the world provide our students with ready access to additional post-secondary opportunities.
Labs equipped with the latest technology, project-based courses, field and clinical experiences, international exchange, applied research and co-op opportunities engage our students as they learn to connect theory, research and practice. Our focus on technology-enhanced learning through online and mobile technologies ensures that students are prepared to excel in our increasingly digital world. Conestoga’s commitment to student success includes a full range of support and career advising services available to students throughout their learning journey.
Conestoga does not permit posts that contain offensive, hostile or abusive language or posts that contain commercial solicitations. Conestoga reserves the right to remove posts at any time without warning.
Parking & Locker Services Coordinator (Contract)
About the role
Requisition #: 25-0109R1
Location: Kitchener
Department: Campus Services
Payband: G
Starting Rate: $33.55
Payband Range: $33.55 - $38.88
Hours/Week: 35
Posting Date: Wednesday, July 9, 2025
Closing Date: Tuesday, July 15, 2025 at 11:59 PM EST
Vacancy Type: Support Staff - Full-time Temporary Appendix D Contract
Position Summary
Temporary Full-Time Appendix D Support Staff, replacement contract position (Immediate need – May 29, 2026)
Reporting to the Associate Director, Student Ancillary Services, the Parking & Locker Services Coordinator is responsible for administering, maintaining, and troubleshooting systems for campus parking and locker services.
Successful candidates will be required to conduct work on-site five days per week, Monday to Friday, 8:30 a.m. to 4:30 p.m., at Conestoga properties within Ontario. Conestoga has campus locations in Kitchener, Waterloo, Cambridge, Brantford, Guelph, Ingersoll, Stratford, and Milton. Travel is required between locations.
Responsibilities
Campus services administration
- Support the planning and delivery of campus services related to parking
- Respond to customer inquiries (in-person, e-mail and phone) in a timely manner, fostering a client-focused, service-oriented work environment for operational consistency and effectiveness
- Create, maintain and update standard operating procedures, including maps and user experience documentation; review and assess to enhance service delivery
- Prepare communications and user support materials (email templates, frequently asked questions, infographics, resources, etc.)
- Support campus services communications and marketing strategy; maintain the website, online forms and applications, in conjunction with the Manager and Web Services
- Develop orientation distribution and operation plans with the Manager, including scheduling activities, coordinating equipment setup, and preparing materials
- Set up system access and support the onboarding of full-time, part-time and casual staff by providing software training, system walk-throughs, and troubleshooting steps
- Provide expertise and support to staff when issues arise; analyze issues, determine solutions and work with IT Services to define and implement solutions
- Maintain accurate and timely records and develop reports
- Prepare weekly cash reporting and transaction reconciliation
- Balance, report, reconcile and upload cash and credit reports accurately and promptly
- Run daily, weekly, and monthly reports through Moneris, Honk Mobile and AIMS Parking Management Software to maintain spreadsheets and monitor financial data
- Process parking payroll deductions and student billing
- Provide additional campus services coverage, as required
Parking sales and operations
- Coordinate and execute the delivery of parking sales
- Maintain parking space inventory, sales capacities, permit structure and pricing
- Respond to parking sales inquiries, permit refunds and payment challenges; refer disputes to parking enforcement
- Test system for various user groups; track system failures and functionality requirements to troubleshoot fixes, upgrades or updates with the system vendor
- Run reports through parking software (AIMS and HONK) to verify permit-related information
- Track parking occupancy, availability forecasts and statistics; maintain permit system (permit inventory, allocation, and auto communications)
- Coordinate parking-related signage for general operations and special events
- Coordinate availability, permit set up, execution, tracking and reporting of parking programs (department-specific, external rentals, and special events)
- Complete monthly Key Performance Indicator (KPI) reports
Locker administration
- Coordinate and execute the delivery of the locker rental program
- Maintain locker inventory, sales capacities, rental structure, pricing and communications
- Respond to locker rental inquiries (lost locker permissions, refunds, payment disputes, etc.)
- Track locker occupancy, availability forecasts and statistics
- Allocate or reserve department-specific lockers, ensuring the availability of unique rentals
- Enforce locker occupancy policies in collaboration with Security
- Coordinate term transition procedures, including locker system updates and correspondence
- Coordinate cleaning and belonging removal with Facilities and Security
Qualifications
- Three-year diploma in business, office administration, information technology, social science or a related field of study is required
- Minimum two years of experience working in a customer service environment is required; experience working in a post-secondary institution or in a student-facing support role is preferred
- Ability to coordinate, review and execute process documentation and standard operating procedures
- Excellent communication and resolution skills with a high standard of public relations
- Proficiency in Microsoft Office, such as Word, Excel, PowerPoint and SharePoint
- Proficiency in relational databases for accurate information and data records management is considered an asset
- Familiarity with various technologies and software (e.g., student information systems, Honk Mobile, AIMS, Archibus, etc.) is considered an asset
- Strong time management and prioritization capabilities
- Good judgment, problem-solving and decision-making skills
- Ability to work independently with minimal supervision, escalating issues to management as needed
- Access to reliable transportation and the ability to travel between Conestoga properties
#LI-POST
#LI-HYBRID
Conestoga College is a leader in polytechnic education. Our career-focused education, training, and applied research programs prepare students for success, support industry, and workforce needs and promote economic prosperity throughout our region and across Ontario.
We thank all applicants but only those selected for an interview will be contacted. Conestoga College is committed to workplace diversity and provides accommodations to applicants with disabilities throughout the hiring process. If you require accommodation, please contact Human Resources via the Contact page.
About Conestoga College
Conestoga is a leader in polytechnic education and one of Ontario's fastest-growing colleges, delivering a full range of career-focused education, training and applied research programs to prepare students for success in the new knowledge economy and promote economic prosperity throughout our region and across Ontario.
Conestoga delivers more than 200 career-focused programs and has more degree offerings than any other college outside of the GTA, including Ontario’s only college-based, accredited engineering degrees.
Our comprehensive range of programming meets the needs of a variety of learners, providing multiple entry points and established pathways to ensure that individuals across our community can access the education they need for their chosen careers. Articulation agreements with colleges and universities around the world provide our students with ready access to additional post-secondary opportunities.
Labs equipped with the latest technology, project-based courses, field and clinical experiences, international exchange, applied research and co-op opportunities engage our students as they learn to connect theory, research and practice. Our focus on technology-enhanced learning through online and mobile technologies ensures that students are prepared to excel in our increasingly digital world. Conestoga’s commitment to student success includes a full range of support and career advising services available to students throughout their learning journey.
Conestoga does not permit posts that contain offensive, hostile or abusive language or posts that contain commercial solicitations. Conestoga reserves the right to remove posts at any time without warning.