Top Benefits
About the role
positionBrief Description of Rinox inc.
Known for our Innovative collection of products, Rinox is committed to our mission of constantly setting the trends in the market. We are committed to satisfying the needs of our customers and offering exclusive high end concrete products. Join our dynamic team and set the trend in your market now!
Report to: Customer Service and Inside Sales manager
Customer Service and Inside Sales Duties: processing customer orders; managing customer requests; arranging transportation, answering customer questions, up-selling and providing alternatives for customers, answer and direct customer service tickets, update CRM with necessary details, co-ordinate with outside sales team for prompt responses, co-coordinating production schedule with production team.
Customer service agent Job Description:
- Organize item orders by editing for price, promotions, weight compliance.
- Arrange shipments by checking stock to determine inventory levels; anticipating delivery requirements; placing and expediting orders.
- Ship items by examining items, destination, route, rate, delivery time; ordering carriers.
- Verifies items shipped by matching bills of lading; reconciling quantities; noting discrepancies.
- Keeps customers informed by forwarding notice of item availability, shipment date and method, and current status; answering questions.
- Replaces damaged items, shortages, and misshipments by determining optimal response of replacement or credit.
- Protects organization reputation by keeping pricing, promotion, purchase order, and credit-limit information confidential.
- Updates job knowledge by participating in educational opportunities.
- Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
- Skills and Qualifications: Documentation Skills, Data Entry Skills, Telephone Skills, Informing Others, Listening, Verbal Communication, Energy Level, Multi-tasking, Dependability, Emotional Control, Reporting Skills, Bi-lingual
Work Schedule: 1 position available
Schedule 3 - 8am - 5pm
It is possible that the candidate is required to work one saturday every three weeks. Possibility of having Monday off for working Saturday shift.
Job Type: Full-time
Pay: $21.00-$25.00 per hour
Expected hours: 35 – 45 per week
Additional pay:
- Overtime pay
Benefits:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Tuition reimbursement
- Wellness program
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Overtime
- Weekends as needed
Ability to commute/relocate:
- Terrebonne, QC J6X 4J8: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Expected start date: 2025-06-23
About Rinox Inc
At Rinox Inc, our mission is to continuously innovate and regularly introduce new Landscaping, Masonry and Alternative Masonry products. Rinox products are made in Canada and accredited by the Well Made Here seal. This program encourages the purchase of quality building materials and other items manufactured in Canada and intended for the residential market.
Top Benefits
About the role
positionBrief Description of Rinox inc.
Known for our Innovative collection of products, Rinox is committed to our mission of constantly setting the trends in the market. We are committed to satisfying the needs of our customers and offering exclusive high end concrete products. Join our dynamic team and set the trend in your market now!
Report to: Customer Service and Inside Sales manager
Customer Service and Inside Sales Duties: processing customer orders; managing customer requests; arranging transportation, answering customer questions, up-selling and providing alternatives for customers, answer and direct customer service tickets, update CRM with necessary details, co-ordinate with outside sales team for prompt responses, co-coordinating production schedule with production team.
Customer service agent Job Description:
- Organize item orders by editing for price, promotions, weight compliance.
- Arrange shipments by checking stock to determine inventory levels; anticipating delivery requirements; placing and expediting orders.
- Ship items by examining items, destination, route, rate, delivery time; ordering carriers.
- Verifies items shipped by matching bills of lading; reconciling quantities; noting discrepancies.
- Keeps customers informed by forwarding notice of item availability, shipment date and method, and current status; answering questions.
- Replaces damaged items, shortages, and misshipments by determining optimal response of replacement or credit.
- Protects organization reputation by keeping pricing, promotion, purchase order, and credit-limit information confidential.
- Updates job knowledge by participating in educational opportunities.
- Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
- Skills and Qualifications: Documentation Skills, Data Entry Skills, Telephone Skills, Informing Others, Listening, Verbal Communication, Energy Level, Multi-tasking, Dependability, Emotional Control, Reporting Skills, Bi-lingual
Work Schedule: 1 position available
Schedule 3 - 8am - 5pm
It is possible that the candidate is required to work one saturday every three weeks. Possibility of having Monday off for working Saturday shift.
Job Type: Full-time
Pay: $21.00-$25.00 per hour
Expected hours: 35 – 45 per week
Additional pay:
- Overtime pay
Benefits:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Tuition reimbursement
- Wellness program
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Overtime
- Weekends as needed
Ability to commute/relocate:
- Terrebonne, QC J6X 4J8: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Expected start date: 2025-06-23
About Rinox Inc
At Rinox Inc, our mission is to continuously innovate and regularly introduce new Landscaping, Masonry and Alternative Masonry products. Rinox products are made in Canada and accredited by the Well Made Here seal. This program encourages the purchase of quality building materials and other items manufactured in Canada and intended for the residential market.