Richard's Packaging Inc. has evolved from its origins as a glass container manufacturer for pharmacies into a leading North American distributor of packaging and healthcare products for the healthcare, food and beverage, and cosmetics sectors. With 112 years of experience and a team of approximately 600 employees across the continent, we are committed to quality, innovation, and exceptional customer service. Join us in making a meaningful impact across diverse industries.

Why Join Richards:

• Generous compensation package including a competitive base salary and variable compensation
• Fantastic comprehensive healthcare benefits
• Dental benefits
• Gender affirmation support
• Paramedical services granting access to different practitioners
• Mental health coverage
• Orthotic and footwear coverage for custom boots or shoes
• Emergency travel insurance ensuring peace of mind while you travel
• Monday-Friday day shift operations with work/life balance at the forefront
• Collaborative, open concept office
• And so much more!

About the Role:

Reporting to the Credit & Collections Manager, the Credit & Collections Analyst will be responsible for tracking, following up, and reporting on overdue accounts, assessing credit risk for new customers, processing returns/credits, and collaborating with internal teams to resolve customer issues. This role plays a vital part in maintaining strong financial operations and ensuring timely collections.

The successful applicant will:

• Conduct credit checks on new customers and review existing accounts annually or as needed.
• Review Accounts Receivable weekly and take action on overdue accounts.
• Process credits and invoices while enforcing AR policies.
• Investigate and resolve customer payment issues.
• Respond to customer inquiries via phone and email.
• Escalate at-risk accounts to senior leadership.
• Write off accounts when necessary and approved
• Maintain customer notes on collection efforts.
• Provide feedback and reports on account collections.
• Act as backup for AR specialists, assisting with payment processing.
• Engage in personal development and training.
• Support ad hoc reporting and finance projects as needed

We are seeking a candidate with the following experience and attributes:

• College or university education is preferred.
• Minimum 2+ years of experience in accounts receivable or collections.
• Prior experience with MS Dynamics 365 is an asset.
• Proficiency in Microsoft Office (Excel, Word, Outlook).
• Strong problem-solving and customer service skills.
• Ability to work independently and collaboratively.
• High attention to detail and organization.
• Excellent written and verbal communication skills.

Richards Packaging Inc. is an equal-opportunity employer and is committed to creating an inclusive employee experience for all. We firmly believe that our work is at its best when everyone feels free to be their most authentic self. If you require accommodation, please let us know how we can further support you during the recruitment process.