We’re looking for an
Exceptional & Inspiring
FRENCH/ ENGLISH BILINGUAL CUSTOMER EXPERIENCE TEAM CAPTAIN

to assist us in revolutionizing the way our Service Department creates an experience for our customers. This results-oriented person needs
to be able to understand call center coordination and scheduling and be part of a team chosen to create the new architecture that will
provide the best possible customer service experience in today’s new reality.

The right person will have a contagious passion for creating WOW customer experiences and is able to inspire their team to achieve
great results. This leadership position does require someone who is fully Bilingual in English and French. This position is be based from our location in Bowmanville, Ontario.

If you are an exceptional & inspiring leader ... THEN WE COULD BE THE WORK PLACE FOR YOU!

Main day to day responsibilities:

• Check in /communicate with customers to help resolve their claim/issues.
• Address and close open claims efficiently and in a time sensitive manner.
• Accurately and efficiently record required data in claims database.
• Build trust with retailers and consumers by resolving issues in a timely manner.

You are the ideal person if you are:

• Bilingual-French & English.
• Comfort/experience with Outlook and Excel would be beneficial.
• Great communicator who’s proficient in problem solving.
• Willingness to learn.
• Performance driven.
• Resourceful
• Ability to adapt quickly with great time management skills.
• Organized to meet deadlines & work well under pressure.
• Empathetic & patient with a passion for helping people.
• Amazing attention to detail.

Thriving in a fast-paced fun environment and can put yourself in the customers

What we bring to the table:
We are a growing entrepreneurial Canadian Bilingual company in business for over 30 years, led by the 2 entrepreneurs who originally
started the business. We provide lifestyle protection programs and services for the furniture, bedding, appliances and electronics retailers
across North America, which are designed to enhance the experience of consumers who buy them while creating indispensable profit
centers for the retailers who sell them. We are committed to innovation and being the best at what we do. We value our people with the
following advantages:

Great
Benefits Plan
Health and dental
coverage, so you can
focus on your work.

Fun
Company
Events

Strong Charity
& Community
Support

Great Environment
To Work in

Part of a Growing
Community in
Bowmanville

Private Company Gym
For the perfect
Work-life

Job Types: Full-time, Permanent

Pay: Up to $50,000.00 per year

Benefits:

• Company events
• Dental care
• Disability insurance
• Extended health care
• Life insurance
• On-site gym
• On-site parking
• Paid time off
• Profit sharing
• Store discount
• Vision care
• Wellness program
• Work from home

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Bowmanville, ON L1C 4P8: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (required)

Experience:

• Customer service leadership: 2 years (required)

Language:

• English & French (required)

Licence/Certification:

• Driver's License (required)

Work Location: In person