The Company

At VertiGIS, we build powerful GIS software. Our portfolio of products, solutions, and services enhance the capabilities of leading mapping software, most notably Esri’s ArcGIS. For decades, professionals have relied upon us to overcome complex technical challenges so that they can make a significant impact in the world.

VertiGIS offers meaningful careers that grow with you over time, encourage you to think creatively, and connect you with customers who are making a difference in the world. We are passionate, high-performing individuals that come from a diverse set of educational, cultural, and professional backgrounds. What we all have in common is our drive to do good work, support each other as we grow, and enjoy the beautiful places where we live.

The Position

As Sales Operations Coordinator, you will play a vital role in helping the company run smoothly and efficiently. You will be essential in supporting key areas of the business, primarily Sales, Finance, and Operations. You will gain extensive experience working with our customer relationship management (CRM) system NetSuite, which is integral to our business.

*We are willing to support a remote employee with preference in Victoria, Vancouver, Calgary, Greater Toronto Area, or Montreal.*

Responsibilities

• Respond to customer inquiries and documentation requests via email ticketing system; often acting as the first contact for general customer needs

• Manage the full life cycle of our order processing practices

• Provide administrative support for software and services sales

• Monitor opportunities, accounts, and contacts, as appropriate

• Ensure contract renewal reminders are sent out accurately and on-time

• Assist the Finance and Professional Services teams with invoicing and project needs

• Update and maintain product listing and pricing

• Help ensure the company utilizes its CRM (Customer Relationship Management) system to its full functionality and suggest process improvements where appropriate

• Analyze and review CRM data and reports

• Collaborate with global VertiGIS staff to resolve customer issues

Requirements

• Self-starter with excellent organizational skills

• High level of accuracy and attention to detail

• Strong communication skills, both written and verbal

• Ability to work independently and while supporting a collaborative team environment

• Ability to establish and maintain effective working relationships with internal and external stakeholders

• Proficiency in Microsoft Excel and other Microsoft applications

• Experience in administrative and/or customer service roles

• Experience with NetSuite would be an asset

• Post-secondary education in office management or business administration would be an asset

• Fluency in German would be a bonus!

Our Perks

Team / Career Growth

• Top-notch colleagues that like and respect one another

• We listen to peoples' ideas—and act on them

• A supportive environment with opportunity for training, mentoring, professional development, and advancement

• Challenging, interesting work

• Cutting edge technology that improves the world around us

• We're recognized experts in our field—people around the world seek us out

Benefits

• Fair and equitable salaries, as well as profit sharing

• A competitive group benefits program for you and your family

• A health and lifestyle spending account

• RRSP matching

• 4 weeks of vacation to start and 5 weeks of vacation after 5 years with the company

• Maternity and parental leave top-ups

• Bottomless book budget

• Company summer and winter parties (that are fun to attend!)

Working Model and Office

• A choice between a hybrid or remote working model

• A headquarters office in downtown Victoria with healthy snacks and good coffee

• High-end hardware and equipment, in the office or at home

• Secure bike storage and showers for those that bike to work

• Lunchtime yoga on Tuesdays and Thursdays

At VertiGIS, we are committed to fostering a diverse, equitable, and inclusive workplace where everyone feels safe, respected, and valued. We encourage everyone who is interested in the role, regardless of race, ethnicity, religion, sex, gender, sexual orientation, disability status or age, to apply. Unique perspectives and experiences are what make our teams strong!

If you self-identify as having a disability, please let us know how we can best assist you. Accommodation is available upon request at any time during the recruitment process.

VertiGIS Compensation Philosophy

At VertiGIS, we strive to offer competitive total compensation packages that include both direct and non-direct compensation such as salary, health care and retirement benefits, variable/incentive pay, paid time off, and other benefits and perks.

Our job postings reflect the expected pay or pay range for each position in alignment with our compensation philosophy and salary budget. This reflects what we feel is competitive based on the profile of candidate we are seeking. The background, experience, and skill set we are seeking will be outlined in the role requirements.

We strive to have a comprehensive approach to compensation and ensure that employees are paid based on the value they bring to the company.

We’re a great place to build your career.

Our colleagues are great people and make our company the kind of place we enjoy coming to every day. We reward top performers and stay true to our core values. Since 1999, we’ve built our business based on steady, sustainable growth – we’re still growing and our future is bright!

Note: To avoid potential formatting issues, we require that you submit your resume and cover letter as PDF files.

Note: We use a recruitment tool to reach out to candidates so please check your inbox to ensure our emails are not being filtered as "Social" or "Promotions" (our provider has been notified).