Top Benefits
About the role
Are you a natural problem-solver with a “people-first” attitude? If so, we are looking for you!
Opportunity
The Customer Service Representative will engage with our dealer customers and provide Best in Class Customer Service. This is a full-time, permanent position, potential to work remotely. Key objectives in the role are to:
- Input and review new orders, service orders and marketing orders.
- Build rapport and work closely with dealers to ensure accuracy of orders.
- Effectively troubleshoot, analyze issues, and take the appropriate actions to resolve any problems.
- Provide product support to dealer customers over the phone and via e-mail.
- Provide 2020 design and catalogue support.
- Take initiative and find creative approaches to make each customer’s experience feel personal.
- Promptly answer phone calls and emails.
We have a long-held and well-earned reputation for quality products, outstanding customer service and design expertise and innovation. Our core values are to continuously improve, to be motivated and accountable to go above and beyond expectations, to respect diversity, treat everyone like family and grow together as a winning team!
You have:
-
Minimum Grade 12 or equivalent.
-
Exceptional customer service skills
-
Proficiency with Microsoft Outlook, Word, Excel, and the ability to learn new programs and systems.
-
Experience with 2020 Kitchen Design and InSight would be an asset.
-
Excellent communication skills (verbal, written, listening).
-
Strong organizational abilities.
-
Accuracy and attention to detail.
-
Knowledge and experience within the construction/building/cabinet industry will be considered an asset.
We have:
-
Training, development & career progression
-
Dental Care
-
Extended Health Care
-
Vision Care
-
Employee Assistance Program
-
RRSP matching program
-
Employee discounts
-
An inclusive and supportive work environment and team culture
-
Discounted Corporate Leisure Card Program
About SUPERIOR CABINETS
Let's make the kitchen of your dreams!
Superior Cabinets, established in 1980 in Saskatoon, SK, as a small cabinet shop, with a vision to create a company based on integrity, dedication to customer service and a focus on product innovation. Today our vision has not changed. Experts in kitchen design, Superior Cabinets incorporates leading edge innovation and kitchen functionality in all of our projects. Dedication to our customer is a focus for Superior and our service promise is unparalleled.
Superior has grown to include design centers in Calgary, Edmonton, Regina, and Saskatoon, as well as dealer distribution network throughout Western Canada. Our manufacturing facilities include a 50,000 square foot plant that can produce cabinetry to accommodate any design challenge.
Superior Cabinets has become a leader in kitchen design expertise in Western Canada. With a focus is on leading edge design and functionality in the kitchen, we offer an innovative portfolio that will satisfy any design initiative. There is also an array of design options are available to ensure that every kitchen is created to accommodate lifestyle, functionality and visual flavor. We can compliment any kitchen with bathroom, office or entertainment unit designs. Our custom capability allows designers to create kitchens that incorporate unique, one of a kind details.
Top Benefits
About the role
Are you a natural problem-solver with a “people-first” attitude? If so, we are looking for you!
Opportunity
The Customer Service Representative will engage with our dealer customers and provide Best in Class Customer Service. This is a full-time, permanent position, potential to work remotely. Key objectives in the role are to:
- Input and review new orders, service orders and marketing orders.
- Build rapport and work closely with dealers to ensure accuracy of orders.
- Effectively troubleshoot, analyze issues, and take the appropriate actions to resolve any problems.
- Provide product support to dealer customers over the phone and via e-mail.
- Provide 2020 design and catalogue support.
- Take initiative and find creative approaches to make each customer’s experience feel personal.
- Promptly answer phone calls and emails.
We have a long-held and well-earned reputation for quality products, outstanding customer service and design expertise and innovation. Our core values are to continuously improve, to be motivated and accountable to go above and beyond expectations, to respect diversity, treat everyone like family and grow together as a winning team!
You have:
-
Minimum Grade 12 or equivalent.
-
Exceptional customer service skills
-
Proficiency with Microsoft Outlook, Word, Excel, and the ability to learn new programs and systems.
-
Experience with 2020 Kitchen Design and InSight would be an asset.
-
Excellent communication skills (verbal, written, listening).
-
Strong organizational abilities.
-
Accuracy and attention to detail.
-
Knowledge and experience within the construction/building/cabinet industry will be considered an asset.
We have:
-
Training, development & career progression
-
Dental Care
-
Extended Health Care
-
Vision Care
-
Employee Assistance Program
-
RRSP matching program
-
Employee discounts
-
An inclusive and supportive work environment and team culture
-
Discounted Corporate Leisure Card Program
About SUPERIOR CABINETS
Let's make the kitchen of your dreams!
Superior Cabinets, established in 1980 in Saskatoon, SK, as a small cabinet shop, with a vision to create a company based on integrity, dedication to customer service and a focus on product innovation. Today our vision has not changed. Experts in kitchen design, Superior Cabinets incorporates leading edge innovation and kitchen functionality in all of our projects. Dedication to our customer is a focus for Superior and our service promise is unparalleled.
Superior has grown to include design centers in Calgary, Edmonton, Regina, and Saskatoon, as well as dealer distribution network throughout Western Canada. Our manufacturing facilities include a 50,000 square foot plant that can produce cabinetry to accommodate any design challenge.
Superior Cabinets has become a leader in kitchen design expertise in Western Canada. With a focus is on leading edge design and functionality in the kitchen, we offer an innovative portfolio that will satisfy any design initiative. There is also an array of design options are available to ensure that every kitchen is created to accommodate lifestyle, functionality and visual flavor. We can compliment any kitchen with bathroom, office or entertainment unit designs. Our custom capability allows designers to create kitchens that incorporate unique, one of a kind details.