About the role
Opportunities delivered Looking for an opportunity to learn and grow within Purolator? This is your opportunity to help us deliver on our customers’ promises.
Description The Support Representative, Shipment Resolution, resolves problem and return shipments within the assigned terminal in collaboration with internal and external stakeholders.
Responsibilities Contact customers or colleagues to obtain and enter package information or resolve delivery issues
Scan, sort, and reorganize undelivered freight and process freight damages
Prepare packages for redelivery (tracking data, labels, repackaging, etc.)
Inspect damaged packages
Use computer applications (i.e., Salesforce) to track completed customer shipments and review and close case logs
Audit arrivals and communicate any delays to the Unit Manager and Regional Retail Manager
Experience 3 months experience in customer service
Strong Computer Skills Required Education
Skills Additional Responsibilities
Operations Management
Operations Planning
Operations Procedures
Shipping and Receiving Operations
POSTING DETAILS Location: 332 - Worcester Returns Centre
Working Conditions: Warehouse Environment
Posting Number: 66734
Purolator is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Indigenous status or any other factors considered discriminatory. If you require an accommodation during the recruitment process, we will work with you to meet your needs. We recognize that our employees and their families are key stakeholders. We will only be successful as a business if we provide our employees with a safe and healthy workplace and if we have the right people in the right roles with the support they need to succeed. We hire for attitude and train for skills. To learn more about us and our values, go to www.purolator.com.
At Purolator, every day is an opportunity for our employees to connect with one another and with our customers to help make a positive impact in the communities where we live, work and play.
About Purolator Inc.
Purolator Inc. is Canada’s leading integrated freight, parcel and logistics solutions provider. Celebrating over 60 years of delivering its customers’ promises, Purolator continues to expand its reach, renowned service levels and reliability to more people, more businesses and more places across the country and around the world. Purolator is proud of its Canadian heritage and is focused on sustainably positioning itself for future growth and success. Purolator is also committed to contributing to the well-being of the communities it serves and where more than 14,000 of its teammates live, work and play.
Purolator's Social Media Guidelines: https://www.purolator.com/sites/default/files/2022-06/social-media-guidelines.pdf
À propos de Purolator Purolator Inc. est le fournisseur de pointe de solutions intégrées de logistique, de messagerie et de transport de fret au Canada. Célébrant plus de 60 ans de services qui permettent aux clients de tenir leurs promesses, Purolator continue d’élargir sa portée, sa fiabilité et ses niveaux de service réputés pour rejoindre davantage de particuliers, d’entreprises et de localités, partout au pays et dans le monde entier. Purolator est fière de son héritage canadien et veille à assurer sa durabilité, se positionnant pour croître et prospérer. Purolator est également vouée à contribuer au bien-être des collectivités qu’elle sert et dans lesquelles vivent, travaillent et se détendent ses plus de 14 000 coéquipiers.
About the role
Opportunities delivered Looking for an opportunity to learn and grow within Purolator? This is your opportunity to help us deliver on our customers’ promises.
Description The Support Representative, Shipment Resolution, resolves problem and return shipments within the assigned terminal in collaboration with internal and external stakeholders.
Responsibilities Contact customers or colleagues to obtain and enter package information or resolve delivery issues
Scan, sort, and reorganize undelivered freight and process freight damages
Prepare packages for redelivery (tracking data, labels, repackaging, etc.)
Inspect damaged packages
Use computer applications (i.e., Salesforce) to track completed customer shipments and review and close case logs
Audit arrivals and communicate any delays to the Unit Manager and Regional Retail Manager
Experience 3 months experience in customer service
Strong Computer Skills Required Education
Skills Additional Responsibilities
Operations Management
Operations Planning
Operations Procedures
Shipping and Receiving Operations
POSTING DETAILS Location: 332 - Worcester Returns Centre
Working Conditions: Warehouse Environment
Posting Number: 66734
Purolator is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Indigenous status or any other factors considered discriminatory. If you require an accommodation during the recruitment process, we will work with you to meet your needs. We recognize that our employees and their families are key stakeholders. We will only be successful as a business if we provide our employees with a safe and healthy workplace and if we have the right people in the right roles with the support they need to succeed. We hire for attitude and train for skills. To learn more about us and our values, go to www.purolator.com.
At Purolator, every day is an opportunity for our employees to connect with one another and with our customers to help make a positive impact in the communities where we live, work and play.
About Purolator Inc.
Purolator Inc. is Canada’s leading integrated freight, parcel and logistics solutions provider. Celebrating over 60 years of delivering its customers’ promises, Purolator continues to expand its reach, renowned service levels and reliability to more people, more businesses and more places across the country and around the world. Purolator is proud of its Canadian heritage and is focused on sustainably positioning itself for future growth and success. Purolator is also committed to contributing to the well-being of the communities it serves and where more than 14,000 of its teammates live, work and play.
Purolator's Social Media Guidelines: https://www.purolator.com/sites/default/files/2022-06/social-media-guidelines.pdf
À propos de Purolator Purolator Inc. est le fournisseur de pointe de solutions intégrées de logistique, de messagerie et de transport de fret au Canada. Célébrant plus de 60 ans de services qui permettent aux clients de tenir leurs promesses, Purolator continue d’élargir sa portée, sa fiabilité et ses niveaux de service réputés pour rejoindre davantage de particuliers, d’entreprises et de localités, partout au pays et dans le monde entier. Purolator est fière de son héritage canadien et veille à assurer sa durabilité, se positionnant pour croître et prospérer. Purolator est également vouée à contribuer au bien-être des collectivités qu’elle sert et dans lesquelles vivent, travaillent et se détendent ses plus de 14 000 coéquipiers.