Who you are

• 2+ years of experience as an Account Manager, Account Executive, or commercially focused Customer Success Manager in a B2B company and/or SaaS start-up
• You’ve managed a portfolio of client accounts over $2.5M
• Strong track record of meeting sales objectives, such as quota and productivity requirements
• You excel in negotiating win-win outcomes and have a track record of meeting and exceeding quotas of $700K+
• You understand sales forecasting and have actively managed a revenue forecast
• You've got a history of exceeding client expectations by understanding client ROI, spotting opportunities for new solutions, retaining clients, and driving high organic growth
• You have a reputation for being an individual that provides world-class customer service
• You can gracefully translate client requests for internal cross-functional teams
• You have experience working within SaaS platforms, CRMs, forecasting tools, and are experienced in GSuite and/or MS Office Suite of software apps

What the job involves

• The Account Manager will be responsible for building positive relationships with executive-level decision-makers across their portfolio of customers.
• The new team member will directly impact Ada’s growth through rapidly expanding their accounts, establishing new relationships, uncovering new opportunities, and positioning Ada’s products to successfully drive business outcomes and value for their customers
• Personally create new leads from prospecting efforts and thoroughly qualify leads & sales opportunities
• Ensure relationships with key decision-makers for accounts are continuously developed and relationships are strengthened and grown
• Strategize, negotiate & close business: Identify and close sales opportunities with your clients, such as contract renewals, cross-sells, and up-sells
• Accurately forecast sales opportunities via pipeline reports in Salesforce and Clari

Benefits

• Generous stock option plan
• Unlimited vacation
• Wellness account
• Extended health coverage
• Dental/optical/travel insurance
• Life insurance
• Employee and family assistance plan
• Flexible work schedule
• Digital first, fully remote with WFH budget
• In-house social worker
• Paid parental leave for Canadian and U.S. residents
• Development opportunities