About the role
Join Our Family of Brands – Northern Reflections, Ricki’s & Cleo
At Northern Reflections, Ricki’s, and Cleo, we are united by a shared vision: to inspire and empower women through fashion that fits their lives. With a proud legacy in Canadian retail, we bring together decades of expertise, a passionate team, and a commitment to delivering exceptional style, quality, and service.
As part of our growing organization, you’ll join a collaborative and dynamic team that values innovation, customer connection, and the power of great fashion. Whether it’s timeless comfort, polished workwear, or versatile style, each of our brands plays a unique role in serving women across generations.
Reporting to the Store Manager, the Shift Leader supports the daily operations of our store and delivers an exceptional in-store experience for our customers. As part of the store leadership team, the Shift Leader is responsible for overseeing the store during assigned shifts, including opening and closing procedures.
Key Responsibilities:
- Support daily store operations, including achieving sales goals and delivering an exceptional customer experience.
- Provide strong on-the-floor leadership in the absence of the Store Manager or Assistant Manager.
- Deliver outstanding customer service by following our customer service program
- Drive customer loyalty by promoting and enrolling customers in our loyalty program.
- Coach, support, and provide feedback to sales associates to help them meet productivity goals and improve performance.
- Maintain visual merchandising standards, including product preparation, displays, and in-store layouts.
- Perform point of sale transactions quickly and accurately.
- Ensure a safe and secure environment for both customers and the store team, following all loss prevention procedures.
- Communicate clearly and professionally with customers and coworkers.
- Follow all company policies, procedures, and initiatives.
- Perform other duties as assigned to support overall store success.
Experience & Qualifications:
- Minimum 1–2 years of retail or customer service experience, preferably in a leadership or supervisory role
- Proven track record of achieving sales targets and driving team performance
- Strong interpersonal and communication skills with the ability to motivate and inspire a team
- Excellent customer service and selling skills
- Solid understanding of retail operations, including visual merchandising and loss prevention
- Strong organizational and time management skills; able to manage multiple priorities
- Comfortable working in a fast-paced, dynamic environment
- Must be able to stand for extended periods of time, climb a ladder and to move and handle boxes of merchandise (weighing up to 30 pounds) and fixtures throughout the store
- Flexible availability including days, evenings, weekends, and holidays
About Cleo
Cleo. Where AI meets money.
Cleo launched in 2016 by people who have been burned by banks. Fed up with the broken system, we decided it was time to make a change.
Since then, the cost of living has skyrocketed, the rich have continued getting richer, and our vision has only become clearer.
Our mission? To change the world's relationship with money.
Cleo is a platform for the 99% – an AI assistant defining a new category, one that goes beyond saving and budgets to actually changing how we feel about our finances.
Using simplicity and humor, she’s helped millions of people improve their relationship with money, because we believe that everyone has the potential to achieve financial well-being in just one generation.
Through a personalized chat, she provides you with deep insight about your money and tailored financial tools that increase your ability to save, all while making you laugh.
We’re a product for the next generation. That means that we are committed to inclusive and unbiased financial growth for all. It also means dropping the BS.
In the past year or so we’ve grown the Cleo team from 100 to 250+, and closed a $80m Series C led by Sofina (that’s a $500M valuation).
Want to get involved?
You know that awful feeling when you wake up wondering if what you’re about to do for the next 8 hours actually matters? That doesn’t happen here much.
Everything we do is grounded in purpose. And because we’re all showing up for the same reason, collaboration comes easy.
We have a culture of stepping up. We want, and expect you to grow and develop. You’ll have our support in everything you do. But more importantly, you’ll have our trust.
We treat our people as humans first, employees second, which means giving everyone a voice. All perspectives are embraced here.
About the role
Join Our Family of Brands – Northern Reflections, Ricki’s & Cleo
At Northern Reflections, Ricki’s, and Cleo, we are united by a shared vision: to inspire and empower women through fashion that fits their lives. With a proud legacy in Canadian retail, we bring together decades of expertise, a passionate team, and a commitment to delivering exceptional style, quality, and service.
As part of our growing organization, you’ll join a collaborative and dynamic team that values innovation, customer connection, and the power of great fashion. Whether it’s timeless comfort, polished workwear, or versatile style, each of our brands plays a unique role in serving women across generations.
Reporting to the Store Manager, the Shift Leader supports the daily operations of our store and delivers an exceptional in-store experience for our customers. As part of the store leadership team, the Shift Leader is responsible for overseeing the store during assigned shifts, including opening and closing procedures.
Key Responsibilities:
- Support daily store operations, including achieving sales goals and delivering an exceptional customer experience.
- Provide strong on-the-floor leadership in the absence of the Store Manager or Assistant Manager.
- Deliver outstanding customer service by following our customer service program
- Drive customer loyalty by promoting and enrolling customers in our loyalty program.
- Coach, support, and provide feedback to sales associates to help them meet productivity goals and improve performance.
- Maintain visual merchandising standards, including product preparation, displays, and in-store layouts.
- Perform point of sale transactions quickly and accurately.
- Ensure a safe and secure environment for both customers and the store team, following all loss prevention procedures.
- Communicate clearly and professionally with customers and coworkers.
- Follow all company policies, procedures, and initiatives.
- Perform other duties as assigned to support overall store success.
Experience & Qualifications:
- Minimum 1–2 years of retail or customer service experience, preferably in a leadership or supervisory role
- Proven track record of achieving sales targets and driving team performance
- Strong interpersonal and communication skills with the ability to motivate and inspire a team
- Excellent customer service and selling skills
- Solid understanding of retail operations, including visual merchandising and loss prevention
- Strong organizational and time management skills; able to manage multiple priorities
- Comfortable working in a fast-paced, dynamic environment
- Must be able to stand for extended periods of time, climb a ladder and to move and handle boxes of merchandise (weighing up to 30 pounds) and fixtures throughout the store
- Flexible availability including days, evenings, weekends, and holidays
About Cleo
Cleo. Where AI meets money.
Cleo launched in 2016 by people who have been burned by banks. Fed up with the broken system, we decided it was time to make a change.
Since then, the cost of living has skyrocketed, the rich have continued getting richer, and our vision has only become clearer.
Our mission? To change the world's relationship with money.
Cleo is a platform for the 99% – an AI assistant defining a new category, one that goes beyond saving and budgets to actually changing how we feel about our finances.
Using simplicity and humor, she’s helped millions of people improve their relationship with money, because we believe that everyone has the potential to achieve financial well-being in just one generation.
Through a personalized chat, she provides you with deep insight about your money and tailored financial tools that increase your ability to save, all while making you laugh.
We’re a product for the next generation. That means that we are committed to inclusive and unbiased financial growth for all. It also means dropping the BS.
In the past year or so we’ve grown the Cleo team from 100 to 250+, and closed a $80m Series C led by Sofina (that’s a $500M valuation).
Want to get involved?
You know that awful feeling when you wake up wondering if what you’re about to do for the next 8 hours actually matters? That doesn’t happen here much.
Everything we do is grounded in purpose. And because we’re all showing up for the same reason, collaboration comes easy.
We have a culture of stepping up. We want, and expect you to grow and develop. You’ll have our support in everything you do. But more importantly, you’ll have our trust.
We treat our people as humans first, employees second, which means giving everyone a voice. All perspectives are embraced here.