Remote IT Support Technician (Level 2/3/+)
Top Benefits
About the role
Established in 2016, Support Adventure is an expat outsourcing company that provides people the opportunity to live and work in exciting cities worldwide while offering tech support online in a location independent manner.
Support Adventure offers worldwide remote work opportunities with the freedom to work from anywhere, as long as you have a stable power supply and internet connection. You can choose to stay in Canada or relocate to a different one without worrying about finding a new job. This level of flexibility is a significant benefit of working with Support Adventure.
We are currently seeking experienced Level 2 and Level 3 + Senior IT Support Engineers to work remotely on our clients’ helpdesks located around the world. You will work with international MSP clients, offering proactive support, managing escalations, resolving complex technical issues, and playing a key role in infrastructure management and project delivery.
Depending on your level of experience and skill set, you will be working as an Escalation/Level 2 Helpdesk Technician, Infrastructure/Project Engineer, Systems Administrator, or NOC Engineer, all in a 100% remote capacity. You’ll be joining a team of almost 200 technicians of various levels working with some of the latest industry-standard tools and platforms commercially available.
Candidates must have hands-on experience in most or all of the following areas:
- Advanced remote desktop support (Windows 10/11, some macOS a bonus)
- Microsoft 365 administration and deployment (Exchange Online, SharePoint, Teams, Intune)
- Windows Server administration (2012–2022), Active Directory, GPOs, DNS/DHCP, Entra AD
- Virtualization technologies (Azure, AWS, VMware, Hyper-V), including on-prem to cloud migrations
- Network troubleshooting (VPN, firewalls, switches, routing) and familiarity with cloud-based networking solutions (Cisco Meraki, Azure Virtual Networks)
- RMM and ticketing system experience in a high-paced MSP environment (ConnectWise, Autotask, NinjaOne, etc.)
- Experience with backup and disaster recovery solutions (Datto, Veeam, etc.)
- Scripting or automation skills (PowerShell, Bash, etc.) are a plus
The following skills and abilities are also a must:
- A high level of Business English, proficiency in both written and verbal, is essential.
- A passion for customer service and great ‘soft’ skills.
- Ability to present technical information in plain terms to non-technical users.
- Strong documentation habits and attention to detail, especially in ticketing systems.
- Eagerness to stay updated with the latest technologies and best practices.
What Support Adventure offers:
We offer a competitive salary, usually in the range of USD$2600-4300+ monthly, depending on position and experience. Payouts are made in USD, EUR, or GBP.
You will be joining a team of seasoned technicians from all over the world, working remotely with users from various English-speaking countries across the globe.
Working with Support Adventure, you'll have a dedicated team of people that will continuously work with you and our clients to get you the best working experience possible and assist you with any aspect of your personal remote working adventure. We also offer a comprehensive wellness program that includes access to a wellness coach, online yoga and Pilates classes, and participation rewards all free to our contractors.
About Support Adventure
Support Adventure is an outsourcing company that specializes in customer service and support. Our team is made up of highly skilled and passionate professionals located in low-cost countries who work remotely via the Internet to provide exceptional service to clients in English-speaking countries.A selective recruitment process (focusing on native English speakers) and detailed onboarding and training procedures ensure that the quality of service is well above the standard for offshore outsourcing solutions.
For client companies, Support Adventure delivers a service that gives the client the confidence that they have chosen the best outsourcing solution and that the services provided by Support Adventure make their company look great in front of their own end customers. They feel that Support Adventure's role in their business is an integral part of the present and future face and inner workings of their company, placing an extremely important part of their business in the hands of talented experts who inspire trust and confidence.
For the employees of Support Adventure, the opportunity to join such an inspiring company makes them feel valued for their ability to do their jobs, their vibrant personalities and their thirst for experiencing life. They value the experience of having the chance to work in a structure that allows them to support themselves and gain work experience while enriching their lives by exploring new places and ways of life that they could only dream of if they were pursuing a career in their home countries. Support Adventure is a business that gives everyone involved a deep sense of value.
"My life was changed by the opportunity to do valuable work online for a London company while living in an affordable and vibrant place like Belgrade, Serbia. Support Adventure gives others the same opportunity".
Eric Muth - Founder of Support Adventure
Remote IT Support Technician (Level 2/3/+)
Top Benefits
About the role
Established in 2016, Support Adventure is an expat outsourcing company that provides people the opportunity to live and work in exciting cities worldwide while offering tech support online in a location independent manner.
Support Adventure offers worldwide remote work opportunities with the freedom to work from anywhere, as long as you have a stable power supply and internet connection. You can choose to stay in Canada or relocate to a different one without worrying about finding a new job. This level of flexibility is a significant benefit of working with Support Adventure.
We are currently seeking experienced Level 2 and Level 3 + Senior IT Support Engineers to work remotely on our clients’ helpdesks located around the world. You will work with international MSP clients, offering proactive support, managing escalations, resolving complex technical issues, and playing a key role in infrastructure management and project delivery.
Depending on your level of experience and skill set, you will be working as an Escalation/Level 2 Helpdesk Technician, Infrastructure/Project Engineer, Systems Administrator, or NOC Engineer, all in a 100% remote capacity. You’ll be joining a team of almost 200 technicians of various levels working with some of the latest industry-standard tools and platforms commercially available.
Candidates must have hands-on experience in most or all of the following areas:
- Advanced remote desktop support (Windows 10/11, some macOS a bonus)
- Microsoft 365 administration and deployment (Exchange Online, SharePoint, Teams, Intune)
- Windows Server administration (2012–2022), Active Directory, GPOs, DNS/DHCP, Entra AD
- Virtualization technologies (Azure, AWS, VMware, Hyper-V), including on-prem to cloud migrations
- Network troubleshooting (VPN, firewalls, switches, routing) and familiarity with cloud-based networking solutions (Cisco Meraki, Azure Virtual Networks)
- RMM and ticketing system experience in a high-paced MSP environment (ConnectWise, Autotask, NinjaOne, etc.)
- Experience with backup and disaster recovery solutions (Datto, Veeam, etc.)
- Scripting or automation skills (PowerShell, Bash, etc.) are a plus
The following skills and abilities are also a must:
- A high level of Business English, proficiency in both written and verbal, is essential.
- A passion for customer service and great ‘soft’ skills.
- Ability to present technical information in plain terms to non-technical users.
- Strong documentation habits and attention to detail, especially in ticketing systems.
- Eagerness to stay updated with the latest technologies and best practices.
What Support Adventure offers:
We offer a competitive salary, usually in the range of USD$2600-4300+ monthly, depending on position and experience. Payouts are made in USD, EUR, or GBP.
You will be joining a team of seasoned technicians from all over the world, working remotely with users from various English-speaking countries across the globe.
Working with Support Adventure, you'll have a dedicated team of people that will continuously work with you and our clients to get you the best working experience possible and assist you with any aspect of your personal remote working adventure. We also offer a comprehensive wellness program that includes access to a wellness coach, online yoga and Pilates classes, and participation rewards all free to our contractors.
About Support Adventure
Support Adventure is an outsourcing company that specializes in customer service and support. Our team is made up of highly skilled and passionate professionals located in low-cost countries who work remotely via the Internet to provide exceptional service to clients in English-speaking countries.A selective recruitment process (focusing on native English speakers) and detailed onboarding and training procedures ensure that the quality of service is well above the standard for offshore outsourcing solutions.
For client companies, Support Adventure delivers a service that gives the client the confidence that they have chosen the best outsourcing solution and that the services provided by Support Adventure make their company look great in front of their own end customers. They feel that Support Adventure's role in their business is an integral part of the present and future face and inner workings of their company, placing an extremely important part of their business in the hands of talented experts who inspire trust and confidence.
For the employees of Support Adventure, the opportunity to join such an inspiring company makes them feel valued for their ability to do their jobs, their vibrant personalities and their thirst for experiencing life. They value the experience of having the chance to work in a structure that allows them to support themselves and gain work experience while enriching their lives by exploring new places and ways of life that they could only dream of if they were pursuing a career in their home countries. Support Adventure is a business that gives everyone involved a deep sense of value.
"My life was changed by the opportunity to do valuable work online for a London company while living in an affordable and vibrant place like Belgrade, Serbia. Support Adventure gives others the same opportunity".
Eric Muth - Founder of Support Adventure