Top Benefits
About the role
Your route As a Team Leader, your role will be to respond to customer calls/emails and make decisions to provide an exceptional experience.
It is a regular full-time position located at LOCATION. We offer a competitive salary along with a range of attractive benefits and company discounts. Additionally, we provide training throughout your career to support and guide your professional development.
Your Responsibilities
- Respond to customer calls and/or emails
- Support representatives in research and submissions
- Manage the schedules of call center agents and assist the call center service manager in employee evaluations
- Maintain effective communication with store managers and store representatives assigned to the call center
- Coordinate the work of the team and manage priorities in submissions and other client files.
#UAPOPERATIONS
Under the hood To Join Our Team, You Will Need
- Some experience in the field of industrial parts
- Customer service and teamwork oriented
- Bilingual, French and English, spoken and written, as you will need to frequently collaborate with internal clients across Canada.
About The Division The Auto Parts Division is mainly involved in the sale, distribution and marketing of replacement parts and supplies for cars and light trucks. We have the largest Canadian distribution network of vehicle replacement parts. Our banners in this division include household name NAPA Auto Parts, as well as Altrom-Autocamping, specialized in parts for imported vehicles, and CMAX, specialized in paint and body supplies. With so many different roles available in our divisions, everyone can find the perfect fit for their skillset and aspirations. Just pick the one that suits you best!
About NAPA Canada
NAPA Auto Parts is the largest Canadian distribution network of vehicle replacement parts. It is made up of 9 distribution centres, nearly 600 NAPA Auto Parts stores, over 50 NAPA CMAX paint and body shop supply stores and almost 100 years of history!
Top Benefits
About the role
Your route As a Team Leader, your role will be to respond to customer calls/emails and make decisions to provide an exceptional experience.
It is a regular full-time position located at LOCATION. We offer a competitive salary along with a range of attractive benefits and company discounts. Additionally, we provide training throughout your career to support and guide your professional development.
Your Responsibilities
- Respond to customer calls and/or emails
- Support representatives in research and submissions
- Manage the schedules of call center agents and assist the call center service manager in employee evaluations
- Maintain effective communication with store managers and store representatives assigned to the call center
- Coordinate the work of the team and manage priorities in submissions and other client files.
#UAPOPERATIONS
Under the hood To Join Our Team, You Will Need
- Some experience in the field of industrial parts
- Customer service and teamwork oriented
- Bilingual, French and English, spoken and written, as you will need to frequently collaborate with internal clients across Canada.
About The Division The Auto Parts Division is mainly involved in the sale, distribution and marketing of replacement parts and supplies for cars and light trucks. We have the largest Canadian distribution network of vehicle replacement parts. Our banners in this division include household name NAPA Auto Parts, as well as Altrom-Autocamping, specialized in parts for imported vehicles, and CMAX, specialized in paint and body supplies. With so many different roles available in our divisions, everyone can find the perfect fit for their skillset and aspirations. Just pick the one that suits you best!
About NAPA Canada
NAPA Auto Parts is the largest Canadian distribution network of vehicle replacement parts. It is made up of 9 distribution centres, nearly 600 NAPA Auto Parts stores, over 50 NAPA CMAX paint and body shop supply stores and almost 100 years of history!