The Administrative Assistant formally reports to the Clinical Leader Manager (CLM) while providing day-to-day clinical and administrative support to a physician. The Administrative Assistant coordinates daily activities of the physician's office/clinic and ensures smooth functioning of the physician's practice, while providing a professional and caring patient experience.

DUTIES & RESPONSIBILITIES:

Some combination of the following based on the priorities of the practice:

• Scheduling patient appointments and managing operating room schedule to optimize efficiency
• Answering and making phone calls regarding appointments, patient inquiries and OR/clinic schedules.
• Preparing and distributing surgical documents and communicating with perioperative staff
• Registering patient visits
• Creating and maintaining an efficient filing system for active, pending and processed referrals and patient reports
• Maintaining an updated database of appointments, diagnoses and disposition decisions
• Accurate handling and reconciliation of OHIP billing
• Management of non-OHIP procedures and services, communication with WSIB and various insurance providers, and preparation of supplemental materials as required
• Liaising with other departments
• Other duties as assigned

QUALIFICATIONS:

• Graduate of a recognized Medical Administration program, or equivalent experience
• Successful completion of a Medical Terminology certificate
• Proficient computer skills with advanced knowledge of MS Word, Outlook, Excel.
• Excellent interpersonal and communication skills, with an ability to clarify priorities amongst CLM and physician
• Professional and consistent customer service skills
• Excellent organizational, time management, communication (verbal/written), interpersonal and problem-solving skills.
• Demonstrated ability to prioritize tasks and work independently in a demanding work environment.
• Must be able to maintain patient privacy and confidentiality

Unity Health Toronto is committed to creating an accessible and inclusive organization. We strive to provide a recruitment process that is barrier-free and in compliance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. We understand that you may require an accommodation at any stage of the recruitment process. When you are contacted, please inform the Talent Acquisition Specialist and we will work with you to meet your accommodation needs. We want to emphasize that all accommodation requests are handled with the utmost confidentiality, respecting your privacy and dignity.