Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Communications

Pay Details:

$76,800 - $115,200 CADThis role is eligible for commission based earnings plus base pay earnings based on local minimum wage.

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

As a key member of the communications team, you will work with Business Partners from the Real Estate Secured Lending (RESL) and Operations businesses to plan, create and execute communications strategies and tactics for internal and external audiences that are consistent with TD’s corporate standards and drive business results.

Key Accountabilities Include:

• Establish effective relationships with different Stakeholders, Business Sponsors, Executives and Lines of Business.
• Work closely with business partners to understand their objectives, direction, ongoing initiatives and provide strategic and tactical communications recommendations leveraging your expertise and communications best practices.
• Develop and manage the execution of internal/external strategic and tactical communications on behalf of business partners, helping to elevate the TD brand with key stakeholders, customers and prospects.
• Manage on-going relationships with key business partners and/or third parties to coordinate internal/external communication activities and deliverables.
• Assist in developing and delivering key messages, applying internal communication standards and best practices.
• Ensure a high level of service and quality by setting clear standards and continuously assessing the effectiveness of approaches, processes and documentation, incorporating lessons learned into future projects/programs.
• Actively work to resolve escalated issues and manage changes within the project, program or initiative.
• Act as a recognized communications expert, provide advice and guidance to colleagues and business partners on applying and maintaining TD brand standards.
• Ensure established processes are followed and deliver all projects on strategy, on time, on budget and error free.
• Work closely with the Creative Services team to develop and deliver attractive, compelling communications that are on brand.
• Act as a brand ambassador for communications and the bank, both internally and/or externally.
• Protect the interests of the organization – identify and manage risks, and escalate non-standard, activities as necessary.
• Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite.
• Provide strategic counsel and guidance to key business partners to ensure adherence to brand / corporate standards and best practices.
• Maintain an understanding of TD businesses and products, keep current with key business developments within TD, emerging strategies, capabilities and/or trends to deliver effective communications solutions.
• Participate in business scoping and planning sessions, proactively providing partners with advice and expertise on recommended communications solutions and/or tactics.
• Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts.
• Share knowledge, information, skills, and subject matter expertise among the team, ensure the timely communication of issues and encourage good working relationships with other functions and teams.
• Prioritize and manage own workload to meet service level agreements (SLAs).
• Consistently exercise discretion in managing potentially sensitive information and all matters of confidentiality.
• Apply subject matter expertise and provide communications thought leadership, expert guidance, assistance and direction to others.
• Proactively manage relationships and actively work to resolve escalated issues and manage changes within the project, program or initiative.
• Monitor service levels, productivity and assess efficiency within own function and implement continuous process / performance improvements wherever opportunities exist.
• Participate fully as a member of the team, support a positive work environment that amplifies the CPB Rally Cry, promotes service to the business, quality, innovation and teamwork.

Candidate Requirements:

The successful candidate will have:

• A minimum five years of experience managing communications in a corporate or consulting environment.
• Strong writing and editing skills, with a track record of developing influential, creative and clear communications materials, including emails, social media and online content for internal and external audiences.
• Strong collaboration and relationship-building skills, with an ability to drive results independently.
• Demonstrated familiarity with communications best practices and experience in internal communications delivery / execution.
• Experience executing an integrated communications approach with other business areas, the broader organization / enterprise as appropriate
• Experience providing communications counsel to senior leaders and diverse business partners.
• Be a strategic and innovative thinker.
• Ability to influence decision makers within large cross-functional teams in a complex organization.
• Ability to juggle multiple, changing priorities and manage time and resources to deliver high quality work under pressure.
• Exceptional attention to detail and a commitment to quality.
• Energetic individual who can manage ambiguity and thrives in a changing environment.
• University degree in communications, liberal arts, business or a related field.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet