Top Benefits
About the role
The Opportunity
Lounsbury Heavy-Duty Truck Centre in Moncton is looking for a Service and Parts Coordinator.
This is a full-time position, Monday to Friday from 8am to 5pm, and a rotational Saturday. Some evenings may be required.
**We will offer a $800 signing bonus to the eligible candidate.**
Why Work with Us?
Lounsbury Heavy-Duty Truck Centre is committed to investing in our employees through training programs and a great work environment, plus:
- Competitive Wages
- Group Benefits Plan, including health, dental, vision, and life insurance, that begins on your first day
- Pension Plan
- Great work culture
- Employee discounts on cars and furniture
Responsibilities
- Oversee workflow in the Parts and Service Department, ensuring a customer-focused approach for the ultimate service experience.
- Follow the entire service process, including greeting customers, creating repair orders, checking warranty, recalls, and campaigns, and performing technical follow-up with engineers.
- Schedule appointments, order parts through the Parts Department, and ensure a smooth workflow.
- Ensure accurate and detailed information is gathered and relayed to the shop/technician.
- Work with the Parts Department to ensure that the necessary parts are available for scheduled jobs and follow up on any parts that are on order.
- Recommend customers the appropriate maintenance requirements.
- Create estimates when required.
Qualifications
- High school diploma or equivalent
- Must have a valid driver’s license and a clean driver’s abstract
- Must be computer literate and able to use multiple platforms
- Experience in the truck, rental, or automotive industry is an asset
- Strong attention to detail
- Strong interpersonal, customer service, and troubleshooting skills
- Team player with a sense of urgency and ability to multitask
- Good work ethic and detail-oriented
About Lounsbury Heavy-Duty Truck
About Us
Lounsbury Heavy-Duty Truck Limited is the operating company for the Volvo/Mack line of heavy-duty trucks. Our success as a Volvo dealer in Moncton resulted in us being awarded the Mack franchise in 2002 and led to a successful expansion into the Fredericton market. Several of the leading transportation companies in Atlantic Canada are among our customers. We are a recognized leader within the Volvo/Mack dealer network and have received several acknowledgements and awards nationally. Our two dealerships are located in Moncton and Fredericton and conveniently serving New Brunswick and PEI market.
Our People
Our success lies in our people's ability to adapt to the dynamic nature of the New Brunswick and PEI market. We have tremendous strength in our management team and throughout the organization. At present we have a very energetic group of managers who are looking for the next challenging opportunity in their careers. We are searching for the growth opportunities that fit with both our corporate vision and the need to move these individuals into new roles. We are able to attract and retain our people because we have the corporate values and culture that attract exceptional candidates. Given the bilingual nature of New Brunswick's workforce, we are proud of our success in attracting a quality bilingual team, many of whom have spent their entire career with Lounsbury. We have complete employee benefits packages, including health and dental, short and long-term disability and life insurance. It is our firm belief that by caring for our employees they will care for our customers in a way that ensures our future success.
Our Values
Lounsbury has a very strong legacy of community involvement. Through partnerships, sponsorships and donations to youth groups, culture and arts, and health care, Lounsbury has always played a leadership role in the community. And it is not accomplished simply by writing a cheque. Our people are personally motivated to get involved in the communities we serve, which is a great source of pride for our company. They are leaders in all areas of the community, chairing the local United Way, serving on the local hospital foundations and being active in many youth organizations such as the local YMCA.
Top Benefits
About the role
The Opportunity
Lounsbury Heavy-Duty Truck Centre in Moncton is looking for a Service and Parts Coordinator.
This is a full-time position, Monday to Friday from 8am to 5pm, and a rotational Saturday. Some evenings may be required.
**We will offer a $800 signing bonus to the eligible candidate.**
Why Work with Us?
Lounsbury Heavy-Duty Truck Centre is committed to investing in our employees through training programs and a great work environment, plus:
- Competitive Wages
- Group Benefits Plan, including health, dental, vision, and life insurance, that begins on your first day
- Pension Plan
- Great work culture
- Employee discounts on cars and furniture
Responsibilities
- Oversee workflow in the Parts and Service Department, ensuring a customer-focused approach for the ultimate service experience.
- Follow the entire service process, including greeting customers, creating repair orders, checking warranty, recalls, and campaigns, and performing technical follow-up with engineers.
- Schedule appointments, order parts through the Parts Department, and ensure a smooth workflow.
- Ensure accurate and detailed information is gathered and relayed to the shop/technician.
- Work with the Parts Department to ensure that the necessary parts are available for scheduled jobs and follow up on any parts that are on order.
- Recommend customers the appropriate maintenance requirements.
- Create estimates when required.
Qualifications
- High school diploma or equivalent
- Must have a valid driver’s license and a clean driver’s abstract
- Must be computer literate and able to use multiple platforms
- Experience in the truck, rental, or automotive industry is an asset
- Strong attention to detail
- Strong interpersonal, customer service, and troubleshooting skills
- Team player with a sense of urgency and ability to multitask
- Good work ethic and detail-oriented
About Lounsbury Heavy-Duty Truck
About Us
Lounsbury Heavy-Duty Truck Limited is the operating company for the Volvo/Mack line of heavy-duty trucks. Our success as a Volvo dealer in Moncton resulted in us being awarded the Mack franchise in 2002 and led to a successful expansion into the Fredericton market. Several of the leading transportation companies in Atlantic Canada are among our customers. We are a recognized leader within the Volvo/Mack dealer network and have received several acknowledgements and awards nationally. Our two dealerships are located in Moncton and Fredericton and conveniently serving New Brunswick and PEI market.
Our People
Our success lies in our people's ability to adapt to the dynamic nature of the New Brunswick and PEI market. We have tremendous strength in our management team and throughout the organization. At present we have a very energetic group of managers who are looking for the next challenging opportunity in their careers. We are searching for the growth opportunities that fit with both our corporate vision and the need to move these individuals into new roles. We are able to attract and retain our people because we have the corporate values and culture that attract exceptional candidates. Given the bilingual nature of New Brunswick's workforce, we are proud of our success in attracting a quality bilingual team, many of whom have spent their entire career with Lounsbury. We have complete employee benefits packages, including health and dental, short and long-term disability and life insurance. It is our firm belief that by caring for our employees they will care for our customers in a way that ensures our future success.
Our Values
Lounsbury has a very strong legacy of community involvement. Through partnerships, sponsorships and donations to youth groups, culture and arts, and health care, Lounsbury has always played a leadership role in the community. And it is not accomplished simply by writing a cheque. Our people are personally motivated to get involved in the communities we serve, which is a great source of pride for our company. They are leaders in all areas of the community, chairing the local United Way, serving on the local hospital foundations and being active in many youth organizations such as the local YMCA.