Overview The Intermodal Operations Coordinator is the primary point of contact between NFI and its valued Intermodal customers. In this role, you will monitor shipment performance, communicate pro-actively and provide outstanding responsiveness to NFI’s customer base. This role reports to the Director of Intermodal Operations at our Mississauga, Ontario location.

Responsibilities

• Exceed the expectations of NFI’s customers through effectively managing relationships;
• Respond to telephone calls and emails from both internal and external clients;
• Collaborate pro-actively with customers, vendors, drayage agents, and internal personnel in order to:

• Track NFI Intermodal shipments;
• Actively manage exceptions directly with NFI vendors;
• Assemble root-cause analysis of systemic issues and escalate to NFI’s leadership team;
• Notify customers of delays to their shipments, and provide en- route problem resolution and troubleshooting;
• Provide tracing reports, on-time reports and other KPI’s to customers as required;
• Ensure supporting documentation such as: POD’s, BOL’s, Images, OS&D forms etc. are provided to NFI by its vendors.

• Keep all profiles and load notes (customer, vendor, etc.) up to date;
• Schedule pickup and delivery appointments;
• Reflect a positive attitude in all interactions with customers, vendors, drayage agents and peers;
• Foster relationships with NFI’s customers to facilitate further growth;
• Input updates into NFI’s operational system(s) to ensure that invoices and all supporting documentation is sent to NFI’s customers in a timely manner;
• The above responsibilities are not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

Qualifications

• High School Diploma, General Equivalency Diploma, or equivalent experience and training.
• Minimum 5 years’ experience in the transportation industry;

• Ideally, with a specific focus on temp-controlled TL, LTL, and Intermodal transportation.

• Strong verbal and written communication skills;
• Proficient in using MS Office Applications (Word, Excel, Outlook);
• Ability to thrive in a fast-paced environment which requires the use of multiple applications;
• The ideal candidate possesses knowledge of multiple rail routings and equipment offerings;
• Verbal and written bilingualism (French and English) is considered an asset.

Canada Equal Opportunity/Disability Statement NFI is an equal opportunity employer and is committed to a diverse and inclusive workforce. Accommodations are available upon request for candidates with disabilities taking part in all aspects of the selection process.

Profit Center

PC-70