Position Title: Program Manager

Status: Excluded, Permanent, Full-Time
Reports to: Program Director

Pay Grid: $68,556.80 - $85,696.00

Active Care Youth and Adult Services:

Active Care Youth and Adult Services (ACYAS) is a progressive, innovative organization operating residential resources for youth, and adults in British Columbia. It is our mandate to provide innovative, trauma-informed support services of exceptional quality and to do so in the context of a home environment.

Position Overview:

Reporting to the Director, a Program Manager is responsible for managing all aspects of youth and/or adult resource homes. Ensuring a trauma informed and person-centered approach with both persons served and employees. As a key member of the leadership team the Program Manager oversees all aspects of the individual resource homes, youth and/or adult services including communication with their natural and paid supports and engagement with MCFD or CLBC. In addition, ensuring compliance with CARF standards, funder and company policies & procedures and licensing standards. This position with ACYAS encompasses the responsibility of transporting the person served to appointments, activities, or other crucial commitments. Due to this core duty, a valid class 5 British Columbia driver's license is a requirement of employment for this position.

Primary Responsibilities:

1. Develop a positive relationship with youth and/or adults and their natural support network and other stakeholders

2. Conducts assessments, develops guidelines of care with person served goals, and facilitates transition and exit plans

3. Revises individualized guidelines of care and program activities to enhance youth and/or adult skills to provide opportunities for person-served to move into an alternative living situation (i.e., group care, semi-independence, foster care and/or home share)

4. Liaisons with youth and/or adults care team ensuring regularly scheduled meetings are attended.

5. Advises and/or recommends to Program Directors when youth and/or adult may require restrictive practices as part of their safety plan – ensures that all restrictive practice policies and/or direction are adhered to

6. Manages all aspects of medication delivery, storage, and disposal, which includes individual staff monitoring, arranging annual medication training, and reporting

medication errors in writing to the Program Director
7. Responsible to review youth and/or adult files and documentation for accuracy, appropriateness of information and writing. Provides feedback and training to staff

8. Ensures there are appropriate safety and risk management plans and staff adhere to the plans to reduce critical incidents

9. Manages and debriefs critical incidents and reviews practices for changes to increase youth and/or adult safety

10. Reviews all critical incidents for content and accuracy within the mandated timelines

11. Provides support to staff through a trauma informed and person-centered lens

12. Manages employee performance through coaching, mentoring, and applying progressive discipline as required

13. Manages human resource issues including hiring, performance appraisal, investigations, discipline, and grievances. Hires and evaluates personnel and ensures appropriate orientation, training, and development.

14. Conducts monthly staff meetings that include an agenda and minutes and shares organizational information with all staff

15. Arranges and/or conducts individual or group training as required to enhance the skills of staff or address a skill deficit

16. Models and supports self-care and is aware of the needs of their staff team

17. Works in collaboration with Program Directors and other departments to ensure all practices, procedures and policies are adhered to and documented

18. Works collaboratively with scheduling to ensure the best interest of the youth and/or adult is taken into consideration and staff are fully trained prior to being schedule in a home

19. Participates in after hours rotation as required

20. All other duties as directed and required

Required Qualifications:

1. Diploma in related human/social service field; Bachelor’s degree preferred
2. Three (3) years recent experience in the human services field with a focus on Person Centered Trauma Informed Practice
3. One (1) year in a leadership role: Preferably providing direct supervision
4. Ability to pass a Criminal Record Check and Ministry of Children and Family Development
5. Class 5 Drivers Unrestricted License
6. Community Care First Aid with CPR
7. Or an equivalent combination of education, training, and experience

Training:
You will participate in a comprehensive 11-day training program, followed by shadow shifts with your peers designed to fully prepare you to support youth and adults and employees in a safe, effective, and productive environment. Throughout your tenure, you'll have opportunities for internal growth, advancement, and continued professional development through additional training and education offered internally and by third-party providers.

Comprehensive Benefits Package – Effective Day One

• 100% employer-paid health and dental coverage
• Robust support for employee and Family wellness through Sparrow

Best in Class Pension Plan (2025 MPP) – Effective Day One

• Employee contribution: 8.6%
• Employer contribution: 9.31%

Our Total Compensation Packages also include

• 4 weeks (20 days) vacation
• 12 paid sick days ****In recognition of responsible use, any unused sick days at year-end will be paid out at 50%.
• 4 paid personal days ****In recognition of responsible use, any unused personal days at year-end will be paid out at 50%

Experience

Preferred

• 1 year(s): One (1) year in a leadership role: Preferably providing direct supervision
• 3 year(s): Three (3) years recent experience in the human services field with a focus on Person focus on Person Centered Trauma Informed Practice

Education

Preferred

• Associate's degree or better in Human Services or related field