Top Benefits
About the role
Position Term: Permanent, Full Time
Level: 10
Salary: Min: $98,530 to Max: $123,159
Location: Head Office, Toronto/Hybrid
Application Deadline: July 23, 2025
iGaming Ontario leads the Province of Ontario’s dynamic internet gaming (igaming) market that, in its third year generated $83 billion in total wagers, a 31% increase over the previous year. This resulted in $3.2 billion in total gaming revenue from over 80 gaming sites. Even more, Ontario’s igaming market sustained almost 15,000 full-time equivalent jobs across the province. To achieve these results, igaming Ontario is guided by its vision to Lead the World’s Best Gaming Market.
iGaming Ontario is seeking an Account Manager to be accountable for relationship management and performance delivery with igaming operators.
As an Account Manager, you will:
- Advocate internally for operators to be competitive, innovative and successful while supporting them to meet their commitments under the operating agreement.
- Manage relationship governance and monitor adherence to contractual requirements and contract management terms.
- Work with internal and external key stakeholders to ensure deliverables are received on time and with the expected quality.
The ideal candidate will have:
- Post-secondary education in Business, Law or related field together with a minimum of 5 to 7 years’ experience as a contract manager/commercial service delivery manager across relevant online/digital industries and sectors.
- An expert level of understanding of igaming operations, igaming products and services and the management of contractual relationships and commercial terms.
- A strong work ethic to succeed in a dynamic, fast-moving and results-oriented environment.
- Excellent interpersonal skills together with a record of developing strong working relationships with executives and peers across internal and external stakeholders.
- Practical knowledge in developing, implementing, and supporting contract management processes.
- Well-developed analytical and problem-solving skills to gather and analyze information and to organize, clarify and simplify data for a variety of audiences.
- Exemplary communication skills and a commitment to service excellence.
- Knowledge and demonstrated experience in the use of computer databases/programs and office technologies (e.g., Microsoft Office, Power BI).
- Excellent organizational skills to coordinate and ensure priorities are established and deadlines are met.
- Knowledge of the iGaming industry, including the nature, structure and operations of iGaming operators and iGaming related suppliers.
The successful candidate must be eligible to work in Canada and will be subject to a criminal background check.
This position currently offers a hybrid work location. iGaming Ontario has implemented a minimum three-day per week in-office schedule. iGaming Ontario reserves the right to change this policy and its office location at any time.
This position falls within the scope of a bargaining unit represented by the Ontario Public Service Employees Union (OPSEU). In the upcoming months, iGaming Ontario and OPSEU will be negotiating the terms of a collective agreement which, once concluded, will govern the terms and conditions of this position.
At iGaming Ontario, we offer:
- A comprehensive benefits program that includes dental, vision and drug coverage.
- Defined-benefit pension plan.
- Wellbeing account to support your mental, physical, and social wellbeing.
- Access to mental health benefits, free counselling, and support services.
- Professional development reimbursement.
- Paid volunteer time off.
- Paid parental leave top up.
iGaming Ontario is an inclusive and equal opportunity employer.
iGaming Ontario has the responsibility to lead by example in advancing racial equity and to build a diverse, inclusive, accessible and respectful workplace where every employee has a voice and the opportunity to fully contribute. To this effect, you are encouraged to reflect upon the diversity you would bring to the role within your application including, but not limited to, individuals identifying with one or more of the under-represented groups identified within Ontario’s Human Rights Code.
Disability related accommodation during the recruitment process is available upon request.
About iGaming Ontario
iGaming Ontario is an agency of the Government of Ontario that conducts and manages internet gaming in the province when provided through private gaming operators.
Established in July 2021 as a subsidiary of the Alcohol and Gaming Commission of Ontario (AGCO), iGaming Ontario brings the world's best online gambling experiences to the people of Ontario in a safer environment.
iGaming Ontario will enter into commercial agreements with operators who meet rigorous standards of game and operator integrity, fairness, player protections and social responsibility, allowing all players to play with confidence.
Top Benefits
About the role
Position Term: Permanent, Full Time
Level: 10
Salary: Min: $98,530 to Max: $123,159
Location: Head Office, Toronto/Hybrid
Application Deadline: July 23, 2025
iGaming Ontario leads the Province of Ontario’s dynamic internet gaming (igaming) market that, in its third year generated $83 billion in total wagers, a 31% increase over the previous year. This resulted in $3.2 billion in total gaming revenue from over 80 gaming sites. Even more, Ontario’s igaming market sustained almost 15,000 full-time equivalent jobs across the province. To achieve these results, igaming Ontario is guided by its vision to Lead the World’s Best Gaming Market.
iGaming Ontario is seeking an Account Manager to be accountable for relationship management and performance delivery with igaming operators.
As an Account Manager, you will:
- Advocate internally for operators to be competitive, innovative and successful while supporting them to meet their commitments under the operating agreement.
- Manage relationship governance and monitor adherence to contractual requirements and contract management terms.
- Work with internal and external key stakeholders to ensure deliverables are received on time and with the expected quality.
The ideal candidate will have:
- Post-secondary education in Business, Law or related field together with a minimum of 5 to 7 years’ experience as a contract manager/commercial service delivery manager across relevant online/digital industries and sectors.
- An expert level of understanding of igaming operations, igaming products and services and the management of contractual relationships and commercial terms.
- A strong work ethic to succeed in a dynamic, fast-moving and results-oriented environment.
- Excellent interpersonal skills together with a record of developing strong working relationships with executives and peers across internal and external stakeholders.
- Practical knowledge in developing, implementing, and supporting contract management processes.
- Well-developed analytical and problem-solving skills to gather and analyze information and to organize, clarify and simplify data for a variety of audiences.
- Exemplary communication skills and a commitment to service excellence.
- Knowledge and demonstrated experience in the use of computer databases/programs and office technologies (e.g., Microsoft Office, Power BI).
- Excellent organizational skills to coordinate and ensure priorities are established and deadlines are met.
- Knowledge of the iGaming industry, including the nature, structure and operations of iGaming operators and iGaming related suppliers.
The successful candidate must be eligible to work in Canada and will be subject to a criminal background check.
This position currently offers a hybrid work location. iGaming Ontario has implemented a minimum three-day per week in-office schedule. iGaming Ontario reserves the right to change this policy and its office location at any time.
This position falls within the scope of a bargaining unit represented by the Ontario Public Service Employees Union (OPSEU). In the upcoming months, iGaming Ontario and OPSEU will be negotiating the terms of a collective agreement which, once concluded, will govern the terms and conditions of this position.
At iGaming Ontario, we offer:
- A comprehensive benefits program that includes dental, vision and drug coverage.
- Defined-benefit pension plan.
- Wellbeing account to support your mental, physical, and social wellbeing.
- Access to mental health benefits, free counselling, and support services.
- Professional development reimbursement.
- Paid volunteer time off.
- Paid parental leave top up.
iGaming Ontario is an inclusive and equal opportunity employer.
iGaming Ontario has the responsibility to lead by example in advancing racial equity and to build a diverse, inclusive, accessible and respectful workplace where every employee has a voice and the opportunity to fully contribute. To this effect, you are encouraged to reflect upon the diversity you would bring to the role within your application including, but not limited to, individuals identifying with one or more of the under-represented groups identified within Ontario’s Human Rights Code.
Disability related accommodation during the recruitment process is available upon request.
About iGaming Ontario
iGaming Ontario is an agency of the Government of Ontario that conducts and manages internet gaming in the province when provided through private gaming operators.
Established in July 2021 as a subsidiary of the Alcohol and Gaming Commission of Ontario (AGCO), iGaming Ontario brings the world's best online gambling experiences to the people of Ontario in a safer environment.
iGaming Ontario will enter into commercial agreements with operators who meet rigorous standards of game and operator integrity, fairness, player protections and social responsibility, allowing all players to play with confidence.