Current ENMAX employees are encouraged to apply through their internal Workday access.

Posted: July 21, 2025

Closing Date: August 6, 2025

Position Type: Limited Term

Union: CUPE

ENMAX Values – Safety, Integrity, Accountability, Service, Teamwork, Agility, Innovation

PEOPLE. That's the power behind ENMAX Corporation. As one of Alberta's leading energy and utility providers, our employees are the strength and knowledge that continue to drive our success. At the ENMAX group of companies, we look for energy solutions for today, while knowing we have the power to provide for a better tomorrow.

We’re hiring an Outage Communications Specialist to play a critical role in how ENMAX Power communicates with customers during planned and unplanned outages. In this position, you’ll coordinate and lead the planning, messaging, and stakeholder engagement to ensure customers are informed, disruptions are minimized, and regulatory obligations are met. You'll work with internal teams, government bodies, special interest groups, and the public, helping us deliver clear, consistent, and timely information across all channels. If you have a passion for strategic communication and want to help build customer trust while supporting essential energy services, this is the role for you.

Major Responsibilities

• Coordinate all planned transmission and distribution system maintenance outages, prioritizing the needs of both internal and external entities.
• Anticipate problems, facilitate complex solutions for issue management, ranging from simple (one department involved) to complex escalations (involving multiple internal and external touchpoints)
• Develop and implement issues management strategies for transmission and distribution project service disruptions, working with relevant internal and external parties.
• Develop and implement risk management and external communications strategies for transmission and distribution service disruptions, within ENMAX Power.
• Liaise with internal teams to collect relevant data to assess customer and business impacts to service disruptions, providing expert advice and managing the execution of required communications.
• Provide on-site assistance, when required, for the preparation or dissemination of external communications.
• Conceptualize and develop proactive communications and tools to support transmission and distribution projects.
• Provide immediate customer support for unplanned system incidents, as requested by the Senior On-call Incident Command Structure.
• Analyze systems, such as ArcFM GIS tools, to identify affected customers and critical infrastructure.
• Support the management and sustainment of information management tools and technologies for ENMAX Power, as it relates to all transmission and distribution projects and issues management.
• Enhance customer experience and aid operational efficiencies; providing technical coaching and leadership, as required.
• Track engagement efforts, including developing reports summarizing key findings and trends as they relate to outage management or other relevant customer experience initiatives.
• Assist with outreach efforts to create awareness and advocate for the customer experience, while monitoring customer sentiment and adapting outreach strategies.
• Develop, maintain, and own procedural documents to ensure consistency and compliance with organizational standards and regulations.
• Represent the business unit at re-occurring or one-time cross-functional meetings.

Education Required

• Degree or diploma in Communications, Public Relations, Journalism or related field

Qualifications & Experience

• Minimum 5 years’ experience in communications or another public relations field with an emphasis on strategic planning and writing
• Strong technical writing skills and a demonstrated knowledge of Canadian Press Style
• Proficient in MS Office Suite (Word, Excel, PowerPoint and SharePoint)
• Knowledge and understanding of project coordination is considered an asset
• Knowledge of GIS tools, such as ArcFM, is considered an asset
• Knowledge of the Alberta Electric Industry and Calgary Electric System is considered an asset
• Learn new technologies, software and programs is considered an asset

Competencies

• Exceptional communication skills; experienced and effective in interacting with both internal and external stakeholders
• Customer-focused with strong interpersonal and relationship management skills
• Credible, persuasive and clear in both oral and written presentations
• Strong project management skills with the ability to prioritize key tasks and deadlines to achieve required results
• Strong organizational skills and attention to detail with an ability to manage multiple demands and projects simultaneously
• Work in a fast-paced work environment with competing priorities
• Diffuse difficult situations when dealing with customer escalations

Did we mention the ENMAX Advantage? We offer competitive compensation including a comprehensive flexible benefits program, non-downtown location that includes great building amenities such as free onsite fitness facility, onsite massage, onsite child care centre (upon availability, offered from our ENMAX Place location 141 – 50 Ave. SE), free parking and much more. If you share our values and would like to make a difference with your career, join the team and see where the ENMAX possibilities can take you.

Salary: Communications Level B/C (Current CUPE 2025 rates)

$86,850.76 - $92,266.54 - $97,702.15 - $103,117.92 - $108,553.54

Location: This role will be part of our hybrid (home and office) work force with office workspace located at ENMAX Place (141 - 50th Avenue SE, Calgary, AB). You will work from home on Mondays and Fridays and in the office on Tuesday, Wednesday, and Thursday.

Note

• We have changed the way we connect with our candidates. Initial interviews may be done virtually as well as parts of our on-boarding and job training may be completed remotely.
• If we can provide an accommodation or adjustment to make the process more accessible for you, please let us know. ENMAX welcomes all qualified applicants to apply and is committed to a safe and respectful workplace. It is our aim to have a workplace which is inclusive and values safety, diversity, personal integrity, respect for individual differences, and encourages ownership and accountability for our actions.
• Every ENMAX employee is responsible to take reasonable care to protect the health and safety of themselves, of all other workers, and of the public. Each employee must become familiar with safety procedures and rules applicable to their job and are required to follow them while working at ENMAX.
• Must be legal to work in Canada and requires the successful completion of a criminal background check. Two pieces of valid Government issued ID will be required.
• Two professional references will be requested.

In the spirit of reconciliation, we respectfully acknowledge that we live and work on the traditional lands of Indigenous Peoples. ENMAX headquarters is in Calgary, Alberta, the traditional territory of the Blackfoot Confederacy, comprised of the Siksika, Kainai, Piikani, and Amskapi Piikuni Nations; the Tsuut’ina Nation; and the îyârhe Nakoda Nations of Chiniki, Bearspaw, and Goodstoney, and home to the Métis Nation of Alberta, as well as many diverse Indigenous people who have made the city their home. We are committed to strengthening relationships with Indigenous Nations and peoples in all communities where we operate, through respect and collaboration.

Please visit our careers page to learn more about other opportunities at ENMAX Corporation.