Top Benefits
About the role
WorkTango is an award-winning Employee Experience platform that helps leaders and organizations improve employee engagement, increase retention, and boost performance while reducing costs with Employee Surveys and Recognition & Rewards software.
WorkTango’s holistic platform offers two distinct, but complementary solutions.
Surveys & Insights makes it easy for organizations to measure engagement and ensure every employee feels heard through unlimited surveys across the entire employee lifecycle. Leaders gain insight into employee sentiment through robust dashboards and insights, and are empowered to drive meaningful change with recommended action plans.
Recognition & Rewards enables organizations to scale and automate manual recognition & rewards practices, track and control costs, and create a continuous culture of appreciation through company-wide recognition.
WorkTango is built for the workplace we all want to be a part of – where teams accomplish great things, achievements are celebrated, and employees have a voice.
Please Note: We are not currently considering applicants in CA, MT, VT, and Puerto Rico for this position.
Overview of the role:
As a Senior Account Representative, you'll be a high-level partner and trusted advisor to 100-130 existing customers, primarily within the Small to Medium Business (SMB) segment. Your main goal is to deliver exceptional value, ensuring customer retention and proactively identifying and unlocking growth opportunities. This includes owning these growth opportunities throughout the entire sales cycle, from the initial discovery of a need to the successful close. You'll drive scalable solutions to consistently exceed retention and growth targets, all while navigating a fast-paced, dynamic environment.
The awesome stuff you’ll do in this role:
- Strategic Account Management: Oversee a book of 100-120 SMB accounts, focusing on driving retention and identifying significant growth opportunities.
- Trusted Advisor & Solution Provider: Act as a strategic partner, deeply understanding client needs and future goals, and proactively suggesting innovative solutions.
- Data-Driven Growth: Leverage advanced data analytics to pinpoint growth opportunities for both WorkTango and your clients, offering actionable, data-driven recommendations to boost product usage and client outcomes.
- End-to-End Growth Ownership: Beyond just identifying opportunities, you will take full ownership of the growth sales cycle, from initial discovery and qualification through to negotiation and successful close, ensuring these opportunities are fully realized. This includes proactively driving renewal targets and identifying cross-sell potential.
- Problem Solver & Escalation Expert: Lead the resolution of complex issues and challenges, often driving process improvements or product adjustments to meet client demands. You'll confidently navigate difficult conversations and customer escalations, collaborating cross-functionally to find sound resolutions.
- Program & Project Leadership: Independently manage large, complex customer programs, overseeing multiple phases and ensuring the timely delivery of all components.
- Financial & Performance Forecasting: Accurately forecast business metrics related to account retention and growth, reporting quarterly on progress towards business goals and recommending program enhancements.
- Cross-Functional Collaboration: Partner effectively with HR business leaders, HR Admins, the Program Admin team, and other internal stakeholders to achieve shared aims and deliver actionable insights for customers and the business.
- Product Expert & Educator: Develop a solid understanding of all key product features, their functions, and how they solve client challenges. You'll customize product configurations to meet client needs and confidently educate clients on advanced features.
- Relationship Builder: Maintain strong relationships with key client stakeholders and internal teams, acting as the main point of contact for your programs and fostering collaboration across departments.
- Growth Driver: Develop and execute account growth strategies in collaboration with Go-to-Market teams, articulating customer ROI and business impact when recommending expanded solutions. You'll also coach peers on how to genuinely position value and growth opportunities.
What you’ll need to be successful in this role:
- 2-5 years of experience in customer experience, sales, or driving revenue at a SaaS company.
- Exceptional Attention to Detail: Highly organized with an unwavering focus on the quality of your work.
- Strong Analytical Mind: Excellent quantitative and analytical skills to identify trends and opportunities.
- Outstanding Communication: Superior oral and written communication skills to articulate value and navigate complex conversations.
- Proven Revenue Acumen: Demonstrated success in achieving revenue deliverables, including retention forecasting, quota attainment, new bookings attainment, pipeline growth and management, and achieving neutral or positive net bookings on your portfolio of accounts.
- Adaptability & Resilience: Thrives in fast-paced, changing environments and is comfortable handling team escalations.
- Collaboration: A natural collaborator who works effectively with internal stakeholders to achieve team targets.
- Proactive & Solutions-Oriented: Ability to anticipate market shifts and client challenges, proactively addressing customer issues to optimize retention and growth.
If you’ve reached this point in the job description and feel you’re still not sure if you should apply… Just do it! You may not have 100% of all those bullets listed above - and that's okay! We know there are no perfect applicants. If you’re feeling like you’re not going to fit in with our teams - that’s not okay. One of our company values is “Work Together, Tango Together” - we believe in a diverse experience that allows us to build off the momentum of each other, so however you identity and whatever background you bring with you, we strongly encourage you to submit your application if this is a role you can be passionate about doing every day!
When you work at WorkTango, we provide competitive benefits to make your life better both in and out of the office, which include: Health, Dental, and Vision Insurance; Open vacation policy; Flexible WFH policy; 2 weeks of all-company closure; 401k & RRSP programs; Mental Health benefits; Financial Wellness benefits; Generous Parental Leave; EAP & more!
At WorkTango, diversity and inclusion are fundamental to how we grow and operate our business. We’re building a diverse workforce that cultivates and supports all individuals. We believe a culture of equality creates a stronger work environment for all employees and that we are all accountable for encouraging and celebrating diverse voices. WorkTango commits to promote and recognize principles of fairness, equity, and social justice in relation to, and across, intersections of race, age, color, disability, faith, religion, ancestry, national origin, citizenship, sex, sexual orientation, social class, economic class, ethnicity, gender identity, gender expression, and all other identities represented among our diverse membership.
Top Benefits
About the role
WorkTango is an award-winning Employee Experience platform that helps leaders and organizations improve employee engagement, increase retention, and boost performance while reducing costs with Employee Surveys and Recognition & Rewards software.
WorkTango’s holistic platform offers two distinct, but complementary solutions.
Surveys & Insights makes it easy for organizations to measure engagement and ensure every employee feels heard through unlimited surveys across the entire employee lifecycle. Leaders gain insight into employee sentiment through robust dashboards and insights, and are empowered to drive meaningful change with recommended action plans.
Recognition & Rewards enables organizations to scale and automate manual recognition & rewards practices, track and control costs, and create a continuous culture of appreciation through company-wide recognition.
WorkTango is built for the workplace we all want to be a part of – where teams accomplish great things, achievements are celebrated, and employees have a voice.
Please Note: We are not currently considering applicants in CA, MT, VT, and Puerto Rico for this position.
Overview of the role:
As a Senior Account Representative, you'll be a high-level partner and trusted advisor to 100-130 existing customers, primarily within the Small to Medium Business (SMB) segment. Your main goal is to deliver exceptional value, ensuring customer retention and proactively identifying and unlocking growth opportunities. This includes owning these growth opportunities throughout the entire sales cycle, from the initial discovery of a need to the successful close. You'll drive scalable solutions to consistently exceed retention and growth targets, all while navigating a fast-paced, dynamic environment.
The awesome stuff you’ll do in this role:
- Strategic Account Management: Oversee a book of 100-120 SMB accounts, focusing on driving retention and identifying significant growth opportunities.
- Trusted Advisor & Solution Provider: Act as a strategic partner, deeply understanding client needs and future goals, and proactively suggesting innovative solutions.
- Data-Driven Growth: Leverage advanced data analytics to pinpoint growth opportunities for both WorkTango and your clients, offering actionable, data-driven recommendations to boost product usage and client outcomes.
- End-to-End Growth Ownership: Beyond just identifying opportunities, you will take full ownership of the growth sales cycle, from initial discovery and qualification through to negotiation and successful close, ensuring these opportunities are fully realized. This includes proactively driving renewal targets and identifying cross-sell potential.
- Problem Solver & Escalation Expert: Lead the resolution of complex issues and challenges, often driving process improvements or product adjustments to meet client demands. You'll confidently navigate difficult conversations and customer escalations, collaborating cross-functionally to find sound resolutions.
- Program & Project Leadership: Independently manage large, complex customer programs, overseeing multiple phases and ensuring the timely delivery of all components.
- Financial & Performance Forecasting: Accurately forecast business metrics related to account retention and growth, reporting quarterly on progress towards business goals and recommending program enhancements.
- Cross-Functional Collaboration: Partner effectively with HR business leaders, HR Admins, the Program Admin team, and other internal stakeholders to achieve shared aims and deliver actionable insights for customers and the business.
- Product Expert & Educator: Develop a solid understanding of all key product features, their functions, and how they solve client challenges. You'll customize product configurations to meet client needs and confidently educate clients on advanced features.
- Relationship Builder: Maintain strong relationships with key client stakeholders and internal teams, acting as the main point of contact for your programs and fostering collaboration across departments.
- Growth Driver: Develop and execute account growth strategies in collaboration with Go-to-Market teams, articulating customer ROI and business impact when recommending expanded solutions. You'll also coach peers on how to genuinely position value and growth opportunities.
What you’ll need to be successful in this role:
- 2-5 years of experience in customer experience, sales, or driving revenue at a SaaS company.
- Exceptional Attention to Detail: Highly organized with an unwavering focus on the quality of your work.
- Strong Analytical Mind: Excellent quantitative and analytical skills to identify trends and opportunities.
- Outstanding Communication: Superior oral and written communication skills to articulate value and navigate complex conversations.
- Proven Revenue Acumen: Demonstrated success in achieving revenue deliverables, including retention forecasting, quota attainment, new bookings attainment, pipeline growth and management, and achieving neutral or positive net bookings on your portfolio of accounts.
- Adaptability & Resilience: Thrives in fast-paced, changing environments and is comfortable handling team escalations.
- Collaboration: A natural collaborator who works effectively with internal stakeholders to achieve team targets.
- Proactive & Solutions-Oriented: Ability to anticipate market shifts and client challenges, proactively addressing customer issues to optimize retention and growth.
If you’ve reached this point in the job description and feel you’re still not sure if you should apply… Just do it! You may not have 100% of all those bullets listed above - and that's okay! We know there are no perfect applicants. If you’re feeling like you’re not going to fit in with our teams - that’s not okay. One of our company values is “Work Together, Tango Together” - we believe in a diverse experience that allows us to build off the momentum of each other, so however you identity and whatever background you bring with you, we strongly encourage you to submit your application if this is a role you can be passionate about doing every day!
When you work at WorkTango, we provide competitive benefits to make your life better both in and out of the office, which include: Health, Dental, and Vision Insurance; Open vacation policy; Flexible WFH policy; 2 weeks of all-company closure; 401k & RRSP programs; Mental Health benefits; Financial Wellness benefits; Generous Parental Leave; EAP & more!
At WorkTango, diversity and inclusion are fundamental to how we grow and operate our business. We’re building a diverse workforce that cultivates and supports all individuals. We believe a culture of equality creates a stronger work environment for all employees and that we are all accountable for encouraging and celebrating diverse voices. WorkTango commits to promote and recognize principles of fairness, equity, and social justice in relation to, and across, intersections of race, age, color, disability, faith, religion, ancestry, national origin, citizenship, sex, sexual orientation, social class, economic class, ethnicity, gender identity, gender expression, and all other identities represented among our diverse membership.