Customer Service Representative / Administrator
About the role
Job Overview:
We are seeking a professional and friendly Customer Service Representative to join our team. The ideal candidate should have experience in handling various administrative tasks and providing excellent customer service. This position offers the opportunity to work in a dynamic office environment.
Responsibilities:
- Greet and welcome clients as they arrive at our facility, providing a friendly and professional first impression.
- Answer phone calls and emails promptly and professionally, directing inquiries to the appropriate department or staff member.
- Record relevant vehicle information such as make, model, VIN (Vehicle Identification Number), mileage, and any visible damages.
- Utilize professional-grade photography equipment to capture clear and detailed images of vehicles from various angles.
- Maintain a tidy and organized reception area, ensuring it reflects the professionalism of the repair facility.
- Take payments for deductibles, customer pay work, etc.
- Keep the BMS up to date to ensure accuracy.
- Import or enter data into the accounting system.
- Assist with administrative tasks such as data entry, filing, and photocopying documents.
- Process incoming and outgoing mail, including sorting and distributing as needed.
- Manage inventory of office supplies and place orders when necessary.
Experience:
- High school diploma or equivalent; additional education or training in administration or customer service is a plus.
- Proven experience in a receptionist or administrative role, preferably in an automotive or customer service environment.
- Excellent communication skills, both verbal and written, with a friendly and professional demeanor.
- Strong organizational skills and attention to detail, with the ability to multitask and prioritize tasks effectively.
- Proficiency in computer skills, including MS Office (Word, Excel, Outlook) and experience with office equipment (e.g., printers, scanners).
- Punctuality and reliability, with a commitment to providing exceptional customer service.
- Knowledge of automotive terminology and industry practices is an asset but not required.
- Ability to confidently move or park vehicles is an assent and highly valued.
This Customer Service Representative position offers an opportunity to work in a supportive environment where your skills will be valued. If you have the required experience and skills, we encourage you to apply for this exciting opportunity.
Job Type: Full-time
Pay: $17.20-$25.00 per hour
Expected hours: No less than 40 per week
Flexible language requirement:
- French not required
Schedule:
- Monday to Friday
- Weekends as needed
Education:
- Secondary School (preferred)
Experience:
- Front desk: 1 year (preferred)
- Administrative : 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
Expected start date: 2025-07-14
About Simplicity Car Care
Simplicity Car Care's vision is to make car care simple and affordable for every vehicle owner in the world.
In an era where day-to-day complexity is the norm, Simplicity is hard to find. We are committed to ensuring our customers find it here at Simplicity Car Care.
While collision repair plays an important role within the life cycle of our clients’ vehicles, we focus on the total car. We know Canadians are seeking car care experts who can skillfully address their collision needs while also providing tires, detailing, glass repair and replacement, and much more, all under one roof.
Customer Service Representative / Administrator
About the role
Job Overview:
We are seeking a professional and friendly Customer Service Representative to join our team. The ideal candidate should have experience in handling various administrative tasks and providing excellent customer service. This position offers the opportunity to work in a dynamic office environment.
Responsibilities:
- Greet and welcome clients as they arrive at our facility, providing a friendly and professional first impression.
- Answer phone calls and emails promptly and professionally, directing inquiries to the appropriate department or staff member.
- Record relevant vehicle information such as make, model, VIN (Vehicle Identification Number), mileage, and any visible damages.
- Utilize professional-grade photography equipment to capture clear and detailed images of vehicles from various angles.
- Maintain a tidy and organized reception area, ensuring it reflects the professionalism of the repair facility.
- Take payments for deductibles, customer pay work, etc.
- Keep the BMS up to date to ensure accuracy.
- Import or enter data into the accounting system.
- Assist with administrative tasks such as data entry, filing, and photocopying documents.
- Process incoming and outgoing mail, including sorting and distributing as needed.
- Manage inventory of office supplies and place orders when necessary.
Experience:
- High school diploma or equivalent; additional education or training in administration or customer service is a plus.
- Proven experience in a receptionist or administrative role, preferably in an automotive or customer service environment.
- Excellent communication skills, both verbal and written, with a friendly and professional demeanor.
- Strong organizational skills and attention to detail, with the ability to multitask and prioritize tasks effectively.
- Proficiency in computer skills, including MS Office (Word, Excel, Outlook) and experience with office equipment (e.g., printers, scanners).
- Punctuality and reliability, with a commitment to providing exceptional customer service.
- Knowledge of automotive terminology and industry practices is an asset but not required.
- Ability to confidently move or park vehicles is an assent and highly valued.
This Customer Service Representative position offers an opportunity to work in a supportive environment where your skills will be valued. If you have the required experience and skills, we encourage you to apply for this exciting opportunity.
Job Type: Full-time
Pay: $17.20-$25.00 per hour
Expected hours: No less than 40 per week
Flexible language requirement:
- French not required
Schedule:
- Monday to Friday
- Weekends as needed
Education:
- Secondary School (preferred)
Experience:
- Front desk: 1 year (preferred)
- Administrative : 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
Expected start date: 2025-07-14
About Simplicity Car Care
Simplicity Car Care's vision is to make car care simple and affordable for every vehicle owner in the world.
In an era where day-to-day complexity is the norm, Simplicity is hard to find. We are committed to ensuring our customers find it here at Simplicity Car Care.
While collision repair plays an important role within the life cycle of our clients’ vehicles, we focus on the total car. We know Canadians are seeking car care experts who can skillfully address their collision needs while also providing tires, detailing, glass repair and replacement, and much more, all under one roof.