Company Description

Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity. Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!

Job Description

As an Overnight Housekeeping Supervisor at Fairmont Hotels & Resorts, you will lead and support the overnight housekeeping team to ensure the highest standards of cleanliness, service, and safety throughout the property. You will help foster a positive and collaborative work environment, maintain guest satisfaction, and ensure that guest rooms, public areas, and back-of-house spaces meet Fairmont’s exceptional standards.

Job Type: Permanent
Pay Rate: $26.87/hour
Start Date: August 2025

Job Duties Include:

• Supervise and coordinate the overnight operations of the housekeeping team, ensuring all rooms, public areas and the thermal wellness facility are cleaned and serviced according to brand standards.

• Respond promptly to guest requests and concerns, resolving issues efficiently and professionally.

• Train, mentor, and support new and existing housekeeping colleagues, ensuring they are knowledgeable of cleaning procedures, chemical use, and safety protocols.

• Monitor productivity, attendance, and performance of overnight staff, providing feedback and coaching as needed.

• Coordinate with the front desk, engineering, and other departments to manage special requests, maintenance issues, and room readiness.

• Manage and maintain inventory of linens, amenities, and cleaning supplies; report discrepancies or reordering needs.

• Complete nightly reports, room status updates, and shift handovers to ensure seamless communication with daytime leadership.

Qualifications

Your Skills & Qualifications:

• Previous supervisory experience in a similar environment an asset
• Strong proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Familiarity with housekeeping management systems (e.g., Opera) an asset
• Physical stamina and ability to stand, walk, and perform physical tasks for extended periods

You may be required to work on holidays, weekends, overnights and other non-day shifts. Submission of your application to Fairmont Chateau Lake Louise indicates that you are able to meet these requirements as needed.

Additional Information

Job Perks & Benefits:

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $5/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)
• Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor

Visa Requirements: Must be legally authorized to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Apply Today: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.lakelouisejobs.com to learn more about Fairmont Chateau Lake Louise and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: CLL.Careers@Fairmont.com

Our Commitment to Diversity & Inclusion:

At Fairmont Chateau Lake Louise, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.