Customer Service Agent (Part-time Seasonal)
Top Benefits
About the role
Pacific Northwest Transportation Services (PNWTS) is the proud supplier of carbon-neutral transportation services for the cruise industry in Victoria, British Columbia. As the exclusive supplier of buses on behalf of the Greater Victoria Harbour Authority (GVHA), PNWTS provides motor coaches and double-decker buses for shore excursion tours and shuttle connections for cruise lines and is the sole provider of dispatch services on the Terminal. We are looking for an energetic and positive individual in our Gray Line/Sightseeing Victoria division during the season until September.
Wage: $22.00/hr plus commission
Job Types: Part-time seasonal
Job Description
Our Customer Service Sales Agents are situated at Gray Line kiosks around Victoria’s picturesque Inner Harbour, engaging visitors and locals alike as ambassadors for our beautiful city and Gray Line’s multiple tour services. We provide a variety of memorable sightseeing experiences and serve as an important conduit for visitors who want to explore all that Victoria has to offer. An ideal candidate will have exceptional communication skills and possess a can-do attitude.
Your Work Will Include:
- Answering questions and selling tickets for Gray Line Tours
- Verifying and redeeming voucher booked by third party providers
- Welcoming quests onboard tours and providing general information about Victoria.
- Performing an end of day by reconciling cash and machines payments.
- Communicating with internal and external stakeholders.
- Dealing with customer concerns and compliance in a professional manner.
What You Will Like About Us:
- A great work environment with a fun team where your opinion and input are valued
- Very competitive wage structure
- Team sales incentives
- Uniform provided
- Free onsite parking
What We Will Like About You:
- Friendly, outgoing, and energetic personality
- Ability to work independently and as part of a team
- Ability to take initiative, multi-task and be adaptable to different aspects of the job
- Willing and able to work outside in various Victoria weather conditions
- Ability to stand for extended periods of time, outdoors in a variety of weather conditions.
- Strong sales capabilities
- Proven problem-solving skills
- Experience handling cash, maintaining a cash float and reconciling daily sales
- Knowledge of Victoria and its local attractions is an asset, additional training will be provided
- Tourism experience and other languages are an asset but not required
- Class 5 Drivers License is an asset
To Apply: If you are looking to broaden your horizon and are committed to making a difference, we’d like to meet you.
As part of our hiring process, we use the Predictive Index Behavioural Assessment to better understand how your natural work style aligns with the role and our company culture. While we encourage applicants to complete the assessment, it is not a mandatory requirement to apply for any open roles. The assessment takes only 10-15 minutes to complete and has no right or wrong answers—just be yourself!
Please follow this link to complete the assessment: https://assessment.predictiveindex.com/467W/44bc9b3a-13ca-494f-a6c6-d05f7a44c7fe?type=candidateba
To learn more about our operations and company culture, mission, and vision, please view our website at www.pnwts.com.
Pacific Northwest Transportation Service is committed to Employment Equity. We welcome and embrace applicants with diverse experiences, abilities, backgrounds and perspectives. If you have preferred pronouns, please let us know when you apply. Furthermore, we are committed to providing an inclusive and accessible environment. If you require accommodation during the recruitment process, please let us know, and we will work with you to support your request.
About SSA Marine
Founded by Fred R. Smith in 1949 as Bellingham Stevedoring Company, we began our first cargo handling operations in a small corner of Washington State. Driven by a pioneering spirit, our family-owned company saw steady growth over the years, expanding up and down the West Coast to operate a significant market share of the major international terminals in the eastern Pacific. Today, we have become a global enterprise spanning more than 260 locations across five continents.
We continue to broaden our reach by developing new locations and upgrading existing facilities, providing some of the most technologically advanced facilities in the world.
We partner to move commerce with efficiency, flexibility, and integrity. With operations across five continents and a vast network of interconnected transportation solutions, we open new opportunities that accelerate the growth and pace of global business. Improving the customer experience is at the heart of everything we do, so we make purposeful investments in people, facilities and technical innovations that deliver the greatest customer value.
Customer Service Agent (Part-time Seasonal)
Top Benefits
About the role
Pacific Northwest Transportation Services (PNWTS) is the proud supplier of carbon-neutral transportation services for the cruise industry in Victoria, British Columbia. As the exclusive supplier of buses on behalf of the Greater Victoria Harbour Authority (GVHA), PNWTS provides motor coaches and double-decker buses for shore excursion tours and shuttle connections for cruise lines and is the sole provider of dispatch services on the Terminal. We are looking for an energetic and positive individual in our Gray Line/Sightseeing Victoria division during the season until September.
Wage: $22.00/hr plus commission
Job Types: Part-time seasonal
Job Description
Our Customer Service Sales Agents are situated at Gray Line kiosks around Victoria’s picturesque Inner Harbour, engaging visitors and locals alike as ambassadors for our beautiful city and Gray Line’s multiple tour services. We provide a variety of memorable sightseeing experiences and serve as an important conduit for visitors who want to explore all that Victoria has to offer. An ideal candidate will have exceptional communication skills and possess a can-do attitude.
Your Work Will Include:
- Answering questions and selling tickets for Gray Line Tours
- Verifying and redeeming voucher booked by third party providers
- Welcoming quests onboard tours and providing general information about Victoria.
- Performing an end of day by reconciling cash and machines payments.
- Communicating with internal and external stakeholders.
- Dealing with customer concerns and compliance in a professional manner.
What You Will Like About Us:
- A great work environment with a fun team where your opinion and input are valued
- Very competitive wage structure
- Team sales incentives
- Uniform provided
- Free onsite parking
What We Will Like About You:
- Friendly, outgoing, and energetic personality
- Ability to work independently and as part of a team
- Ability to take initiative, multi-task and be adaptable to different aspects of the job
- Willing and able to work outside in various Victoria weather conditions
- Ability to stand for extended periods of time, outdoors in a variety of weather conditions.
- Strong sales capabilities
- Proven problem-solving skills
- Experience handling cash, maintaining a cash float and reconciling daily sales
- Knowledge of Victoria and its local attractions is an asset, additional training will be provided
- Tourism experience and other languages are an asset but not required
- Class 5 Drivers License is an asset
To Apply: If you are looking to broaden your horizon and are committed to making a difference, we’d like to meet you.
As part of our hiring process, we use the Predictive Index Behavioural Assessment to better understand how your natural work style aligns with the role and our company culture. While we encourage applicants to complete the assessment, it is not a mandatory requirement to apply for any open roles. The assessment takes only 10-15 minutes to complete and has no right or wrong answers—just be yourself!
Please follow this link to complete the assessment: https://assessment.predictiveindex.com/467W/44bc9b3a-13ca-494f-a6c6-d05f7a44c7fe?type=candidateba
To learn more about our operations and company culture, mission, and vision, please view our website at www.pnwts.com.
Pacific Northwest Transportation Service is committed to Employment Equity. We welcome and embrace applicants with diverse experiences, abilities, backgrounds and perspectives. If you have preferred pronouns, please let us know when you apply. Furthermore, we are committed to providing an inclusive and accessible environment. If you require accommodation during the recruitment process, please let us know, and we will work with you to support your request.
About SSA Marine
Founded by Fred R. Smith in 1949 as Bellingham Stevedoring Company, we began our first cargo handling operations in a small corner of Washington State. Driven by a pioneering spirit, our family-owned company saw steady growth over the years, expanding up and down the West Coast to operate a significant market share of the major international terminals in the eastern Pacific. Today, we have become a global enterprise spanning more than 260 locations across five continents.
We continue to broaden our reach by developing new locations and upgrading existing facilities, providing some of the most technologically advanced facilities in the world.
We partner to move commerce with efficiency, flexibility, and integrity. With operations across five continents and a vast network of interconnected transportation solutions, we open new opportunities that accelerate the growth and pace of global business. Improving the customer experience is at the heart of everything we do, so we make purposeful investments in people, facilities and technical innovations that deliver the greatest customer value.