Customer Service Officer

Status: Permanent
Type of Contract: Permanent
Schedule: Full-Time
Location: Edmonton, Alberta

Area of Interest: Advisory services, Personal banking

Unlock Your Potential. Live Your Ambitions.
At National Bank Optimum Mortgage, we do more than offer mortgages—we empower dreams. We specialize in flexible mortgage solutions tailored to clients from all walks of life, including those who are self-employed or navigating credit challenges. Join a team that’s redefining what it means to support homeownership.

As a Customer Service Officer, you’ll play a key role in helping us meet our goals by supporting the branch with essential administrative functions and managing critical operational processes. Your attention to detail and commitment to excellence will ensure our internal systems run smoothly and our clients receive the outstanding service they deserve.

Your role:

• Deliver exceptional customer service that builds trust and strengthens relationships.
• Accurately process a variety of administrative tasks, including loan payouts, payout statement creation, renewals, and payment processing.
• Support the branch lending team by ensuring all procedures are followed with precision and efficiency.
• Respond to client inquiries via phone and email, providing timely and helpful assistance.

Your Team:

When you join us, you become part of a passionate, client-focused team. You’ll report to the Manager, Customer Service and work alongside professionals who are committed to helping clients achieve their homeownership goals—no matter their financial background. With access to training, support, and growth opportunities, you’ll be empowered to make a meaningful impact while advancing your career.

Requirements:

• Some post-secondary education or equivalent experience.
• At least 1 year of experience delivering excellent customer service.
• A background in banking or financial services is an asset.
• 1+ years of administrative experience, ideally with exposure to mortgage processing.
• Proficiency in Microsoft Word and Excel

Languages:
English

Skills

• Administration
• Brand Ambassadorship
• Driving Results
• Microsoft Excel
• Teamwork
• Client-focused
• Detail-oriented
• Digital literacy
• Empathy
• Learning Agility
• Oral Communication

Your benefits
In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.

* Health and wellness program, including many options
* Flexible group insurance
* Generous pension plan
* Employee Share Ownership Plan
* Employee and Family Assistance Program
* Preferential banking services
* Opportunities to get involved in community initiatives
* Telemedicine service
* Virtual sleep clinic

These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family.

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.

We're putting people first
We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people.   Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.

We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates! What can you bring to our team?

Come live your ambitions with us!

Apply

Why work at National Bank?

For an environment that supports your career path

There are many varied opportunities for you to progress and develop, and move ahead in your career. This includes on-the-job learning and training, co-development and pairing with other employees, professional support and mentoring, internal career days or discussion forums with our leaders.

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For an inclusive and diverse environment

We foster inclusion in an environment where each person’s unique qualities, whether visible or invisible, are celebrated and valued. We welcome all candidates! What can you bring to our team?

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Discover our culture

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