Technical Support Specialist
Top Benefits
About the role
Overview
We are seeking a dedicated and knowledgeable Technical Support Specialist to join our dynamic team. This role is essential in providing exceptional IT support to our clients and internal staff, ensuring that all technical issues are resolved efficiently. The ideal candidate will possess a strong understanding of computer hardware, networking, and operating systems, along with excellent problem-solving skills.
Duties
- Provide first-level technical support for hardware and software issues via help desk channels.
- Troubleshoot and resolve issues related to desktop support, including operating systems (Windows and MacOS).
- Assist users with LAN connectivity problems and ensure seamless network performance.
- Utilize tools such as Jira for tracking issues and managing support requests effectively.
- Maintain accurate records of support interactions and resolutions in the ticketing system.
- Collaborate with other IT team members to enhance service delivery and improve processes.
- Conduct routine maintenance checks on computer hardware and peripherals to ensure optimal performance.
- Educate users on best practices for utilizing technology resources effectively.
Experience
- Proven experience in IT support or help desk roles, demonstrating proficiency in troubleshooting computer hardware and software.
- Familiarity with computer networking concepts, including LAN setups and configurations.
- Experience with desktop support across various operating systems, particularly Windows and MacOS.
- Knowledge of ticketing systems such as Jira is a plus.
- Strong communication skills with the ability to convey technical information clearly to non-technical users.
- A proactive approach to problem-solving with a focus on customer satisfaction.
Join us as we strive to provide top-notch technical support while fostering a collaborative work environment. Your expertise will play a vital role in enhancing our operational efficiency and user experience.
Job Types: Full-time, Part-time
Pay: $23.40-$31.28 per hour
Expected hours: 20 – 40 per week
Additional pay:
- Bonus pay
Benefits:
- Employee assistance program
- Life insurance
Schedule:
- 4 hour shift
- 8 hour shift
- Monday to Friday
Work Location: In person
About iPrimus
Primus Telecommunications (Australia) Pty Ltd (trading as iPrimus) is a wholly owned subsidiary of Vocus Group. Vocus is owned by a consortium of Macquarie Infrastructure and Real Assets, and Aware Super – two highly regarded Australian infrastructure investors.
Established in 1997, iPrimus has been proudly connecting Australians for 25 years, delivering a full range of high speed internet, mobile and TV services. iPrimus was awarded Finders ‘Best Rated Broadband Provider' for 2022.
Technical Support Specialist
Top Benefits
About the role
Overview
We are seeking a dedicated and knowledgeable Technical Support Specialist to join our dynamic team. This role is essential in providing exceptional IT support to our clients and internal staff, ensuring that all technical issues are resolved efficiently. The ideal candidate will possess a strong understanding of computer hardware, networking, and operating systems, along with excellent problem-solving skills.
Duties
- Provide first-level technical support for hardware and software issues via help desk channels.
- Troubleshoot and resolve issues related to desktop support, including operating systems (Windows and MacOS).
- Assist users with LAN connectivity problems and ensure seamless network performance.
- Utilize tools such as Jira for tracking issues and managing support requests effectively.
- Maintain accurate records of support interactions and resolutions in the ticketing system.
- Collaborate with other IT team members to enhance service delivery and improve processes.
- Conduct routine maintenance checks on computer hardware and peripherals to ensure optimal performance.
- Educate users on best practices for utilizing technology resources effectively.
Experience
- Proven experience in IT support or help desk roles, demonstrating proficiency in troubleshooting computer hardware and software.
- Familiarity with computer networking concepts, including LAN setups and configurations.
- Experience with desktop support across various operating systems, particularly Windows and MacOS.
- Knowledge of ticketing systems such as Jira is a plus.
- Strong communication skills with the ability to convey technical information clearly to non-technical users.
- A proactive approach to problem-solving with a focus on customer satisfaction.
Join us as we strive to provide top-notch technical support while fostering a collaborative work environment. Your expertise will play a vital role in enhancing our operational efficiency and user experience.
Job Types: Full-time, Part-time
Pay: $23.40-$31.28 per hour
Expected hours: 20 – 40 per week
Additional pay:
- Bonus pay
Benefits:
- Employee assistance program
- Life insurance
Schedule:
- 4 hour shift
- 8 hour shift
- Monday to Friday
Work Location: In person
About iPrimus
Primus Telecommunications (Australia) Pty Ltd (trading as iPrimus) is a wholly owned subsidiary of Vocus Group. Vocus is owned by a consortium of Macquarie Infrastructure and Real Assets, and Aware Super – two highly regarded Australian infrastructure investors.
Established in 1997, iPrimus has been proudly connecting Australians for 25 years, delivering a full range of high speed internet, mobile and TV services. iPrimus was awarded Finders ‘Best Rated Broadband Provider' for 2022.