Senior Product Designer | Fulfill & Assist Domain
About the role
About the Role
Loblaw Digital is building digital experiences that shape the future of eCommerce in Canada. From online grocery and pharmacy to beauty and apparel, we’re redefining how customers shop. As a Senior Product Designer on the Fulfill & Assist team, you’ll focus on improving the post-purchase experience. Your work will directly impact how customers receive, manage, and resolve orders across multiple business lines.
You’ll partner closely with product managers, engineers, and other designers throughout the design process, from research and ideation to delivery and iteration.
What You'll Do
-
Define problems and set goals
-
Lead discovery sessions, define problems with data, and align teams around clear objectives.
-
Design user flows and interfaces
-
Create journey maps, wireframes, and high-fidelity UI. Focus on how users interact with content, visuals, layout, and timing.
-
Apply systems thinking
-
Use and expand our design system. Build scalable patterns and shared language between design and engineering.
-
Validate and iterate
-
Conduct user and market research using a mix of qualitative and quantitative methods. Track post-launch performance and optimize designs based on data.
-
Champion accessibility and inclusion
-
Apply AODA standards and design with diverse users in mind. Improve usability for all, not just those with specific needs.
Who You Are
- A collaborator who works across teams with empathy, clarity, and honesty.
- A problem solver who navigates ambiguity and balances user needs with business goals.
- A systems thinker who understands how design decisions scale.
- A craft-focused designer who cares deeply about the details.
- A team player who contributes to culture, process, and shared success.
What You Bring
-
3 or more years of experience designing for digital products in cross-functional teams.
-
A portfolio that shows:
-
Shipped, accessible products, preferably in eCommerce or marketplace environments
-
Collaboration with product and engineering in agile environments
-
Thoughtful framing of problems and solutions
-
Measurement of design impact using KPIs and data
-
Contributions to team culture and design practice
-
Proficiency in Figma for interface design and prototyping
Why Work Here
- Join a talented, supportive team building products that millions of Canadians use
- Solve real-world problems with access to modern tools and user research
- Contribute to inclusive products that reflect the diversity of our communities
- Grow your skills in a collaborative environment focused on innovation
How You’ll Succeed:
At Loblaw Digital, we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.
We’re able to keep innovating because our colleagues are passionate about their work and excited about the future of eCommerce.
If you have big ideas, undeniable enthusiasm, and thrive in a collaborative, creative, and diverse group, we’ll get along just fine.
Looking for a challenge? Good. Love an innovative work environment? Even better.
Apply today.
About Loblaw Companies Limited
Our Purpose – Live Life Well
Loblaw Companies Limited is Canada’s food and pharmacy leader, the nation’s largest retailer, and the majority unit holder of Choice Properties Real Estate Investment Trust. Loblaw – and its portfolio of grocery, health and beauty, financial services and apparel businesses – provides Canadians with an unparalleled mix of value, assortment and convenience, and offers Canadians two of the country’s most recognized brands – President’s Choice and no name.
The acquisition of Shoppers Drug Mart, along with the powerful Life Brand and Optimum brand, has only served to reinforce our leadership position in the marketplace. As well, our PC Plus program, omni-channel efforts and multicultural merchandising offerings continued to be points of differentiation for our customer experience.
In 2019, Loblaw has been recognized as one of Canada’s Top 100 Employers, Best Diversity Employers by Mediacorp Canada Inc.
IMPORTANT NOTE ABOUT FRAUD AFFECTING OUR JOBSEEKERS.
Please be advised that recruitment fraud has affected a number of Canadian companies. In such schemes, individuals posing as legitimate recruiters may request personal information and payment from those seeking employment.
Loblaw Companies Limited, its subsidiaries, and recruiting agencies will never ask for payment at any stage in the recruitment process. All legitimate postings may be accessed via our career website.
Senior Product Designer | Fulfill & Assist Domain
About the role
About the Role
Loblaw Digital is building digital experiences that shape the future of eCommerce in Canada. From online grocery and pharmacy to beauty and apparel, we’re redefining how customers shop. As a Senior Product Designer on the Fulfill & Assist team, you’ll focus on improving the post-purchase experience. Your work will directly impact how customers receive, manage, and resolve orders across multiple business lines.
You’ll partner closely with product managers, engineers, and other designers throughout the design process, from research and ideation to delivery and iteration.
What You'll Do
-
Define problems and set goals
-
Lead discovery sessions, define problems with data, and align teams around clear objectives.
-
Design user flows and interfaces
-
Create journey maps, wireframes, and high-fidelity UI. Focus on how users interact with content, visuals, layout, and timing.
-
Apply systems thinking
-
Use and expand our design system. Build scalable patterns and shared language between design and engineering.
-
Validate and iterate
-
Conduct user and market research using a mix of qualitative and quantitative methods. Track post-launch performance and optimize designs based on data.
-
Champion accessibility and inclusion
-
Apply AODA standards and design with diverse users in mind. Improve usability for all, not just those with specific needs.
Who You Are
- A collaborator who works across teams with empathy, clarity, and honesty.
- A problem solver who navigates ambiguity and balances user needs with business goals.
- A systems thinker who understands how design decisions scale.
- A craft-focused designer who cares deeply about the details.
- A team player who contributes to culture, process, and shared success.
What You Bring
-
3 or more years of experience designing for digital products in cross-functional teams.
-
A portfolio that shows:
-
Shipped, accessible products, preferably in eCommerce or marketplace environments
-
Collaboration with product and engineering in agile environments
-
Thoughtful framing of problems and solutions
-
Measurement of design impact using KPIs and data
-
Contributions to team culture and design practice
-
Proficiency in Figma for interface design and prototyping
Why Work Here
- Join a talented, supportive team building products that millions of Canadians use
- Solve real-world problems with access to modern tools and user research
- Contribute to inclusive products that reflect the diversity of our communities
- Grow your skills in a collaborative environment focused on innovation
How You’ll Succeed:
At Loblaw Digital, we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.
We’re able to keep innovating because our colleagues are passionate about their work and excited about the future of eCommerce.
If you have big ideas, undeniable enthusiasm, and thrive in a collaborative, creative, and diverse group, we’ll get along just fine.
Looking for a challenge? Good. Love an innovative work environment? Even better.
Apply today.
About Loblaw Companies Limited
Our Purpose – Live Life Well
Loblaw Companies Limited is Canada’s food and pharmacy leader, the nation’s largest retailer, and the majority unit holder of Choice Properties Real Estate Investment Trust. Loblaw – and its portfolio of grocery, health and beauty, financial services and apparel businesses – provides Canadians with an unparalleled mix of value, assortment and convenience, and offers Canadians two of the country’s most recognized brands – President’s Choice and no name.
The acquisition of Shoppers Drug Mart, along with the powerful Life Brand and Optimum brand, has only served to reinforce our leadership position in the marketplace. As well, our PC Plus program, omni-channel efforts and multicultural merchandising offerings continued to be points of differentiation for our customer experience.
In 2019, Loblaw has been recognized as one of Canada’s Top 100 Employers, Best Diversity Employers by Mediacorp Canada Inc.
IMPORTANT NOTE ABOUT FRAUD AFFECTING OUR JOBSEEKERS.
Please be advised that recruitment fraud has affected a number of Canadian companies. In such schemes, individuals posing as legitimate recruiters may request personal information and payment from those seeking employment.
Loblaw Companies Limited, its subsidiaries, and recruiting agencies will never ask for payment at any stage in the recruitment process. All legitimate postings may be accessed via our career website.