Jobs.ca
Jobs.ca
Language
UPS logo

Technical Support Technician Specialist

UPS8 days ago
Burlington, Ontario
Senior Level
full_time

Top Benefits

Weekly Pay via Direct Deposit- Every Friday
Personal paid days off (Eligibility Requirements)
2 weeks of paid vacation after 1 year of service (3 weeks after 5 years, 4 weeks after 10 years, 5 weeks after 20 years, and 6 weeks after 25 years)

About the role

Primary Job Posting Location: Mount Hope, Ontario Canada

**Avant de postuler pour un emploi, sélectionnez votre préférence linguistique parmi les options

disponibles en haut à droite de cette page.** Explorez vos futures possibilités de carrière au sein d’une organisation figurant sur la liste mondiale des 500 plus grandes entreprises du magazine Fortune. Imaginez les possibilités novatrices, découvrez notre culture enrichissante et travaillez avec des équipes qui vous aideront à atteindre votre plein potentiel. Nous savons que, pour assurer l’avenir d’UPS, nous avons besoin de candidats possédant une combinaison unique d’aptitudes et de passion. Vous possédez les qualités nécessaires pour gérer vos activités et celles des membres d’une équipe? Nous avons des postes qui vous permettront de consolider vos acquis et de faire avancer votre carrière au prochain niveau.

Description Du Poste This position provides internal customers with deployment and support services for UPS approved technology products. The incumbent supports internal customers and UPS Information Technology (IT) infrastructure. This position conducts hardware and software planning, performs network management and administration, and provides technical advice and training to internal customers. This position organizes and coordinates activities for installing, deploying, and upgrading UPS approved software, hardware, and infrastructure. The incumbent troubleshoots technology related issues and collaborates with staff to deploy standardized practices and procedures to restore technical services. This position executes implementations and facilitates activities to support programs and projects. The incumbent engages in regular audits to ensure the IT environment meets UPS standards. The incumbent works in multiple locations (i.e., UPS facilities, vendor facilities, and customer locations) to perform deployment and support activities. This position provides support with landlines, cell phones, smartphones, data lines, HDVC and MOVI conference calls, and Private Branch Exchange (PBX) systems and works with vendors, coordinates visits, and provides support for any required tasks.

Working scheduled: Tuesday to Saturday: 5:00 PM to 1:30 AM Applicant must be flexible to work with business needs

Responsibilities

  • Performs Integrations and Installations
  • Assists with Facility Technology Management
  • Fulfills Service Requests
  • Interfaces with Customers, Teams, and Associates
  • Conducts TSG Technical Disaster Recovery Procedures
  • Addresses Customer Requests

Qualifications

  • Bachelor’s Degree
  • A+, Microsoft Certified Solutions Associate
  • CCENT Cisco Network Certification
  • Data acquisition for analysis and surveys
  • Complete and submit daily work activity logs monthly expense sheet and overtime log
  • Geographical area of support: GTA

Compensation And Benefits

  • Weekly Pay via Direct Deposit- Every Friday
  • Personal paid days off (Eligibility Requirements)
  • 2 weeks of paid vacation after 1 year of service (3 weeks after 5 years, 4 weeks after 10 years, 5 weeks after 20 years, and 6 weeks after 25 years)
  • Extended Health Care Benefits –(Vision, health, life insurance, and dental benefits after one year of service)
  • Immediate access to UPS ‘Employee Discounts’
  • Free Onsite Parking
  • Employee Referral Bonus Program (conditions apply)
  • Employee Assistance Program (EAP)
  • Opportunity for advancement within a Fortune 50 Company

UPS Canada est un employeur inclusif et qui adhère au principe d’égalité d’accès à l’emploi. Veuillez aviser un représentant des ressources humaines si une mesure d’adaptation du lieu de travail est requise. Merci de l’intérêt que vous portez à UPS Canada.

About UPS

Truck Transportation
10,000+

Operating in more than 200 countries and territories, we’re committed to moving our world forward by delivering what matters. Beginning as a small messenger service, UPS was started by two enterprising teenagers and a $100 loan. Now, we’re more than 500,000 UPSers strong, with operations around the globe.

As a transportation and logistics leader, we are proud to offer innovative solutions to our customers—both big and small. We also support the communities we serve. Just take a look at The UPS Foundation’s social impact report!

Headquartered in Atlanta, we can be found on the web at ups.com and about.ups.com. Job seekers can visit upsjobs.com to learn more. Our active social media channels include Facebook, Instagram, Twitter, YouTube, and TikTok.

Facebook: www.facebook.com/ups Instagram: www.instagram.com/ups/ Twitter: www.twitter.com/ups TikTok: UPS YouTube: www.youtube.com/ups

Website https://about.ups.com/ The UPS Foundation’s social impact report: https://about.ups.com/us/en/social-impact/reporting/the-ups-foundations-social-impact-report.html Career Site upsjobs.com