Job#: 2081825 Job Description: Process Consultant – QA Apex Systems is a global IT services provider, and our consulting practice has an opening for an Process Consultant to join our QA Modernization team. This role involves KPI tracking, process optimization, and driving data-informed transformation initiatives.

• Client: Top 5 Bank
• Location: Downtown Toronto, Ontario, Canada
• Hybrid model: 2 days a week
• Contract Terms: 12 month rolling contract subject to extension with potential permanent conversion

Key Responsibilities: Transformation :

• Design, develop, manage, refine and expand a comprehensive suite of 40+ KPIs to measure the progress of QA transformation across key dimensions such as quality, velocity, and cost. Examples of KPIs include: QA Cost %, Percentage of automation conducted by QE resources, Velocity from test design to execution, etc.
• Leverage data and analytics to identify areas of focus for transformation and continuous improvement.
• Collaborate with QA teams to plan, implement, and track new transformational initiatives.

Governance :

• Lead QA Internal Gating Process.
• Oversee the QA internal gating process to ensure the regression package is up to date and optimized for coverage
• As the gating process owner, continuously evolve the gating process to help optimization of the regression package proactively
• Act as the QA methodology and compliance SME with in-depth knowledge around the banks delivery methodology and provide guidance on compliance and audit matters

Qualifications

• 5+ years of experience designing, developing, and managing a KPIs to measure QA transformation across key dimensions such as quality, velocity, and cost.
• Demonstrated ability to leverage data and analytics to identify areas of focus for transformation and continuous improvement.
• Skilled in collaborating with cross-functional QA teams to plan, implement, and track transformational initiatives that drive measurable outcomes.
• Experience leading QA internal gating processes, ensuring regression packages are current and optimized for test coverage.
• Recognized subject matter expert (SME) in QA methodology and compliance, with deep knowledge of enterprise delivery methodologies (e.g., The banks delivery framework).

Adept at providing guidance on compliance and audit requirements, ensuring QA practices align with organizational standards and regulatory expectations.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.

Apex Systems is part of the Commercial Segment of ASGN Incorporated.

NYSE: ASGN

4400 Cox Road

Suite 200

Glen Allen, Virginia 23060

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] (Do not submit resumes or solicit consultants to this email address). UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Apex Systems.