Service Coordinator/Advisor (Temporary - 18 Month Maternity Leave Coverage)
About the role
Spartan Controls is an employee-owned company and leading provider of data management, industrial automation, valves, measurement and control solutions for process industries in Western Canada and beyond. We are dedicated to providing exceptional sales, support and service experiences for our diverse customer base in industries such as mining, power, oil & gas, municipal, pulp & paper, and chemical.
Spartan is committed to creating a sustainable modern world with innovative automation. Our focus is Customer Outcomes. By leveraging applied automation we assist customers improving their Safety, Reliability, Operations and Productivity.
Our employee ownership model creates a unique culture of community, creativity, entrepreneurship, and a place to build your career. Spartan Controls provides an environment that not only encourages you to do your best, but also empowers you to do what it takes to create a solution, address a need, or respond to an issue.
Summary
We are currently recruiting for a Service Coordinator/Advisor for our Valves & Actuation team in Edmonton, for an 18 month temporary contract to cover a maternity/parental leave. The successful candidate will be based at our Edmonton Automation Centre and report to the Manager, Valve & Actuation Planned Service.
Role and Responsibilities
- Handling product service request calls from customers
- Interfacing regularly with the production and service shop
- Advising customers on proper requirements for servicing products
- Assist customers with determining service levels and scope of work
- Interface with Sales group for customer support
- Quoting, entering and fulfilling orders for customers on services provided
- Placing orders to our factory and vendors
- Data entry and tracking
- Repair status updates and reports
- Booking mobile service work
- Reviewing field service requirements (travel, safety, accommodation)
- General reporting
- Extra work hours typically required during Spring & Fall shutdown seasons
Qualifications and Skills
- Post-Secondary education is not required, but would be an asset (especially if in Instrumentation or Mechanical)
- Previous experience with SAP is considered an asset, but is not required
- Comprehensive computer skills
- Proven customer service skills, as providing exceptional customer service is a priority in this role
- Good decision making and multitasking skills
- Highly organized and attention to details are a must
- Team oriented
- Entrepreneurial work ethic
Spartan recognizes that there are many ways in which candidates develop knowledge, abilities, and competencies throughout their careers. We encourage applications from candidates with a variety of backgrounds and we do consider qualifications and competencies that are equivalent to those specifically mentioned above.
Close Date: July 2, 2025 (11:59 pm MST)
IND123
Requisition ID: 1544
About Spartan Controls
Spartan Controls is the leading provider of industrial automation, valves, measurement and process control technology and solutions in Western Canada. For over 60 years, Spartan has provided customers with high performance automation solutions, industry expertise, lifecycle support, and technical training – delivering value our customers want. Our automation solutions are used in all process industries including oil and gas, oil sands, mining, pulp and paper, power, pipeline, and municipal. With our expert resources living and working in 14 communities across Western Canada, we are dedicated to providing exceptional customer experiences where expertise and collaboration come together.
We are a Canadian, employee-owned company with project experience spanning multiple industries. Our single point of contact reduces cost, improves the customer experience and allows us to quickly apply solutions and services to meet our customer’s automation challenges head-on.
Our strategic partnership with Emerson and other leading solution providers empowers us to connect our customers with world-class technology, exceptional technical expertise, and comprehensive lifecycle services. As an Emerson Impact Partner, we serve as the local, dedicated point of contact for sales, service, and applied engineering for Emerson's automation solutions business.
What sets us apart is our unique employee ownership model, which fosters a culture of stability and continuity. This model enables us to retain our intellectual capital and uphold a highly skilled and competent workforce. At Spartan Controls, our team members are driven by a customer-focused and entrepreneurial spirit. They have invested in their skills, training, and development to ensure that they deliver the utmost level of service. Within our organization, those who thrive exhibit a strong team-oriented mindset and a dedicated work ethic, consistently going above and beyond to exceed customer expectations.
Service Coordinator/Advisor (Temporary - 18 Month Maternity Leave Coverage)
About the role
Spartan Controls is an employee-owned company and leading provider of data management, industrial automation, valves, measurement and control solutions for process industries in Western Canada and beyond. We are dedicated to providing exceptional sales, support and service experiences for our diverse customer base in industries such as mining, power, oil & gas, municipal, pulp & paper, and chemical.
Spartan is committed to creating a sustainable modern world with innovative automation. Our focus is Customer Outcomes. By leveraging applied automation we assist customers improving their Safety, Reliability, Operations and Productivity.
Our employee ownership model creates a unique culture of community, creativity, entrepreneurship, and a place to build your career. Spartan Controls provides an environment that not only encourages you to do your best, but also empowers you to do what it takes to create a solution, address a need, or respond to an issue.
Summary
We are currently recruiting for a Service Coordinator/Advisor for our Valves & Actuation team in Edmonton, for an 18 month temporary contract to cover a maternity/parental leave. The successful candidate will be based at our Edmonton Automation Centre and report to the Manager, Valve & Actuation Planned Service.
Role and Responsibilities
- Handling product service request calls from customers
- Interfacing regularly with the production and service shop
- Advising customers on proper requirements for servicing products
- Assist customers with determining service levels and scope of work
- Interface with Sales group for customer support
- Quoting, entering and fulfilling orders for customers on services provided
- Placing orders to our factory and vendors
- Data entry and tracking
- Repair status updates and reports
- Booking mobile service work
- Reviewing field service requirements (travel, safety, accommodation)
- General reporting
- Extra work hours typically required during Spring & Fall shutdown seasons
Qualifications and Skills
- Post-Secondary education is not required, but would be an asset (especially if in Instrumentation or Mechanical)
- Previous experience with SAP is considered an asset, but is not required
- Comprehensive computer skills
- Proven customer service skills, as providing exceptional customer service is a priority in this role
- Good decision making and multitasking skills
- Highly organized and attention to details are a must
- Team oriented
- Entrepreneurial work ethic
Spartan recognizes that there are many ways in which candidates develop knowledge, abilities, and competencies throughout their careers. We encourage applications from candidates with a variety of backgrounds and we do consider qualifications and competencies that are equivalent to those specifically mentioned above.
Close Date: July 2, 2025 (11:59 pm MST)
IND123
Requisition ID: 1544
About Spartan Controls
Spartan Controls is the leading provider of industrial automation, valves, measurement and process control technology and solutions in Western Canada. For over 60 years, Spartan has provided customers with high performance automation solutions, industry expertise, lifecycle support, and technical training – delivering value our customers want. Our automation solutions are used in all process industries including oil and gas, oil sands, mining, pulp and paper, power, pipeline, and municipal. With our expert resources living and working in 14 communities across Western Canada, we are dedicated to providing exceptional customer experiences where expertise and collaboration come together.
We are a Canadian, employee-owned company with project experience spanning multiple industries. Our single point of contact reduces cost, improves the customer experience and allows us to quickly apply solutions and services to meet our customer’s automation challenges head-on.
Our strategic partnership with Emerson and other leading solution providers empowers us to connect our customers with world-class technology, exceptional technical expertise, and comprehensive lifecycle services. As an Emerson Impact Partner, we serve as the local, dedicated point of contact for sales, service, and applied engineering for Emerson's automation solutions business.
What sets us apart is our unique employee ownership model, which fosters a culture of stability and continuity. This model enables us to retain our intellectual capital and uphold a highly skilled and competent workforce. At Spartan Controls, our team members are driven by a customer-focused and entrepreneurial spirit. They have invested in their skills, training, and development to ensure that they deliver the utmost level of service. Within our organization, those who thrive exhibit a strong team-oriented mindset and a dedicated work ethic, consistently going above and beyond to exceed customer expectations.