Organizational Unit

University of Victoria -> VP Academic -> Learning and Teaching Support and Innovation

Location

University of Victoria - Victoria, BC V8W 2Y2 CA (Primary)

Posting Close Date

14 July 2025

Please note that positions will close at 4 p.m. on the closing date.

FTE

0.5

Salary Grade

$69,052.00 - $89,791.00

Additional Posting Information

Please note that while the university encourages and accepts external applications, a strong pool of internal candidates has been identified for this opportunity.

Salary posted will be pro-rated based on FTE and achieved as per the collective agreement, if applicable.

Classification

SG9

Start Date

9/1/2025

End Date

8/31/2026

Employee Group:

PEA - Term

of Hires Needed

1

Category

Education, Training, and Library

About this Opportunity

The University of Victoria is one of Victoria's largest employers and one of Canada’s best diversity employers. Together we are more than 5,000 dedicated faculty, librarians and staff supporting the University of Victoria’s diverse academic programs, world-class research and commitment to civic engagement.

*This position is eligible for a Hybrid Work Arrangement*

The salary range for this position is:

• Recruitment range: $69,052- $76,129 starting salary determined by the PEA Collective Agreement.
• Performance range: $89,791 salary range ceiling is available through annual performance increases.

Job Summary

Reporting to the Manager, (TIL), the Educational Technology Support Specialist provides learning technology support to Faculty members, instructors, staff, and students. This position also requires the ability to think quickly on your feet, as you assist the array of clients. The position works collaboratively with other team members to design, create, write and deliver concise, easy to understand solutions for the team and community.

A major part of the job is trouble shooting client support and requires familiarity with providing remote client support or remote assistance to faculty or students.

The position requires familiarity with a variety of learning technology platforms, including Brightspace, WordPress, Zoom, Microsoft Teams, iClickers, Kaltura, and Crowdmark, and the ability to work with administrator access within the platforms. This is a heavy client support position and the candidate must be ready to work with multiple deadlines and projects. Attention to detail and a willingness to add to the knowledge base is a necessary skill for this position. This position may require evening and weekend hours.

Job Requirements

In order to meet the needs of our various clients the candidate must be willing to be flexible and understand that this position requires a high level of client support.

This position requires a BA Degree in a relevant technical discipline related to teaching and learning and at least three years of working in an education environment.

In addition this position requires the ability to:

• Understand the needs of students, faculty and staff

• Work with clients who are not always technology savvy

• Work individually and in a team environment

• Interpret and write technical documentation for the lay-person

• Think critically about situations and propose solutions

• Use a multiple browsers, and the MS office suite

• Work with different media platforms

As well as:

• Proficiency with media integration in a learning environment

• Positive attitude and interest in helping others

• Willingness to learn and convey materials easily to clients

• Patience and empathy

• Sense of accountability with your work

• Working knowledge of how courses are taught and technology can be used to teach

• Working knowledge of how the internet and the web work, and what their limitations are

• The position requires working familiarity with learning technology platforms and social media platforms.

• Knowledge of learning technology, such as Brightspace, WordPress, Zoom, Teams, iClickers, Kaltura, and Crowdmark and how each platform can be optimally used in different scenarios

• Strong client services aptitude

• Familiarity with new learning technologies and pedagogies

• The ability to work one on one with faculty and in a workshop environment with faculty or other users

• Familiarity with the online learning environmentlecture capture, blended learning, and multi-access learning

• Familiarity working in the higher education environment

Preference will be given to candidates who have:

• Taught courses in a higher education environment
• MA in Education or Education Technology
• MA in Fine Arts/Visual Arts/Design
• Experience with different media platforms creating and editing video

Territory Acknowledgement: We acknowledge and respect the Lək̓ʷəŋən (Songhees and Xʷsepsəm/Esquimalt) Peoples on whose territory the university stands, and the Lək̓ʷəŋən and WSÁNEĆ Peoples whose historical relationships with the land continue to this day.

Equity Statement: UVic is committed to upholding the values of equity, diversity, inclusion and human rights in our living, learning and work environments. In pursuit of our values, we seek members who are eager to actively participate in that shared responsibility. We actively encourage applications from members of historically and systemically marginalized groups.

Read our full equity statement here: www.uvic.ca/equitystatement.

Accessibility Statement: If you anticipate needing accommodations for any part of the application and hiring process contact: uviccareers@uvic.ca Any personal information provided will be maintained in confidence.

What UVic Offers: To learn more click here