DIVERSITY, EQUITY, & INCLUSION STATEMENT:

At the YWCA Saskatoon, we believe in the importance of diversity, equity, and inclusion. We are dedicated to creating and cultivating an inclusive workspace and workforce that represents the communities we serve. We acknowledge that certain groups have been historically disadvantaged and continue to face barriers in the workforce. In collaboration with the Canadian Employment Equity Act, we have identified the following groups, which have experienced historical and/or current obstacles, as part of our equity priority group:

These include:

• Indigenous peoples
• Persons of colour
• Persons with disabilities
• Women
• 2SLGBTQ+ community
• Newcomers to Canada

We base our selection process on merit and encourage all diverse groups to participate fully. We acknowledge the barriers that affect equity groups, and we’re committed to addressing, mitigating and accommodating these barriers to strive for equity in the workplace.

If at any time during the application and selection process you require accommodation, please email Pam Coates at pcoates@ywcasaskatoon.com.

POSTION SUMMARY:

Serving as the initial point of contact for all potential and existing participants, the Client Services Clerk plays an important role as the face of the Employment & Learning Centre. The Client Services Clerk will work independently and proactively to assist individuals with their job search needs, work in correlation with our program staff, and collaborate with other departments on organizational initiatives. Along with the ability to maintain a positive attitude through change and multiple priorities, the Client Services Clerk has excellent communication, computer, and organizational skills.

POSITION REPORTING:

Reports to the Director of Employment & Learning

WHAT WE OFFER:

• Rewarding work; contribute to meaningful change for clients and our community
• An inclusive and supportive team
• Fitness membership at Fitness on 25th and a discounted rate on eligible programs

HOURS OF WORK:

Work hours scheduled on an “as needed” basis

WAGE:

$15.25 per hour (Administrative Assistant Wage Grid)

Please note that SEIU-West is the union and bargaining agent for all in-scope employees.

MAJOR RESPONSIBILITIES:

1. Perform a variety of administrative duties:

• Maintain high quality and standard of service delivery, processes, and resources
• Create welcoming environment within client areas including up-to-date resources
• Understand implicitly all of the YWCA Saskatoon offerings, imparting information about programs and services to participants, employers, partners, and general public
• Gather or collect information from individuals seeking to access programs and services
• Assist participants with reproducing job search documents, making applications, job searching online and other job search related tasks
• Provide clerical support to program staff and management
• Process requests for training and employment supports, produce confirmation documents, and forward documentation for payment
• Provide back up to staff within the Client Services unit

2. Maintain accurate records and reports

• Enter client data into database based on intake of information over the phone or in person
• Track qualitative and quantitative information for reporting and evaluation with a high level of accuracy

3. Additional office duties including but not limited to typing, copying, scanning, faxing

QUALIFICATIONS AND EXPERIENCE:

• Diploma or certificate in administration, office or business, and 2 years of related work experience in an administrative assistant role providing client services and reception
• Proficient at an intermediate level in Microsoft Office
• Well-developed relationship-building skills, and ability to develop rapport and communicate effectively with all stakeholders
• An understanding and commitment to the philosophies of YWCA Saskatoon