Purpose Join our team at Sault Area Hospital and make a difference in the lives of patients and their families in the new Prenatal Care Clinic. The Clinic Assistant provides clerical support by providing assistance to staff and physicians, and being first point of contact for patients and visitors. Daily routines include: data collection and entry, reception, customer service, patient scheduling, organizing and monitoring and ordering supplies, some special assignments may occur.

Duties

• Register patients as required according to policy.
• Receive and forward telephone or counter inquiries to the appropriate person and provide general information to clients and the public.
• Schedule patients for consult / follow-up visits in Community Wide Scheduling
• Photocopy and collate documents for distribution, mailing and filing.
• Maintain and update manual or computerized filing, inventory, mailing and database systems.
• Open, sort and route incoming mail, manually or electronically.
• Send and receive messages using facsimile machines or electronic mail.
• Receive and direct employees, patients and visitors.
• Transcription of orders as required.
• Collect data for monthly submission to Finance.
• Other duties as assigned.

Qualifications

• Diploma in Office Administration, Health Office Administration Certificate or equivalent education and/or experience in a health care environment.
• Demonstrated knowledge of hospital software applications such as Meditech, ADM, CWS and order entry.
• Experience working in an obstetrical setting.
• Knowledge of prenatal and postnatal patients.
• Experience in outpatient clinics.

Experience

• Computer literacy in a Microsoft environment including experience in the development of spreadsheets, Word, Power Point, Outlook.
• Knowledge scheduling software
• Knowledge of medical terminology.
• Knowledge and understanding of the prenatal and postnatal plan of care
• Customer service, interpersonal and telephone skills

Ability

• Ability to work effectively and efficiently as a team member in a fast paced environment in stressful situations. .
• Ability to maintain successful working relationships with the interdisciplinary team to achieve positive patient outcomes.
• Ability to organize time effectively to perform the duties of the position.
• Ability to meet and interact with people in a pleasant, professional, responsible and reassuring manner.
• Ability to read, write and communicate to perform the duties of the position.
• Proficiency and accuracy in clerical tasks including data entry, keyboarding, data collection, filing systems, documentation etc.
• Proficiency in using telephone systems, computers, video and phone conference equipment.
• Knowledge of hospital software applications such as Meditech, ADM, CWS and order entry.
• Behaviour consistent with Hospital Mission, ICCARE Values and Standards of Performance.

Note: Because of the changing nature of the work and work to be done, other responsibilities and duties may by assigned and qualifications may be adjusted from time to time. Only those selected for the test/ interview will be contacted.

Individuals will be selected on the basis of their ability, experience and qualifications as identified in the resume which they have attached to the posting application form. The Hospital reserves the right to conduct a formal interview and/or testing where required.