Top Benefits
About the role
Job Description: Founded in 1904, ESAB Corporation is a premier narrowly diversified global leader in connected fabrication technology and gas control solutions. Our rich history of innovative products, workflow solutions, and business system, ESAB Business Excellence, enables our purpose of Shaping the World We Imagine ™.
Reporting to Customer Service Manager in our Mississauga Canada office, the Customer Service Representative is responsible for responding to customer inquiries and resolve customer concerns with minimal supervision. This position will require strong communication and problem-solving skills with the ability to handle large or major accounts.
Primary Duties
- Uses resources and support systems to investigate, analyze and resolve outstanding issues to achieve customer satisfaction.
- Develops customer relationships by phone, written correspondence, fax or email
- Accepts ownership of individual results including maintaining process and call center quality standards.
- Responds to internal/external inquiries regarding order entry, order status, returns, product and warranties.
- Acts as liaison between the customer and ESAB.
- Ensure all processes in department comply with ISO 9001 standards or policies while promoting a quality mind set for all employees.
- Provides general product knowledge/features and benefits of ESAB products.
- Order Entry, RMA’s, Credits, Quotes.
- Other duties as assigned to support business initiatives.
Qualifications
- 3+ years of customer service or related experience.
- Ability and skill to up sell.
- Ability to work both independently and as part of a team.
- Ability to work well under pressure along with excellent oral and written communication skills.
- Accepts additional responsibility willingly.
- Capable of handling large or major accounts.
- Computer literate with skills in MS Office programs, expert with 10 Key and skilled with SAP.
- Consistently exceeds expectations in all performance areas including scorecard initiatives.
- Demonstrates professionalism and represents a positive image for the company.
- Demonstrates responsiveness and sense of urgency when dealing with customers.
- Excellent verbal and written communication.
- Ability to resolve outstanding matters.
- Demonstrates responsiveness and a sense of urgency when dealing with customers with the demonstrated ability to resolve outstanding issues.
- Willingness to work a flexible to schedule when necessary.
- Makes good decisions, works independently and with minimal supervision when required.
- Demonstrated ability to show initiative and work autonomously.
- Strong listening and interpersonal skills, with the ability to develop and maintain effective working relationships.
- Strong organizational skills with the ability to handle multiple tasks and able to analyze problematic situations for our customers.
Working Conditions
- Remains in a stationary position for most of our working day, involves stairs, walking stooping and standing.
- Constantly operates a computer and other office productivity machinery including but not limited to printer, tablets, cell phones.
- Currently working 3 days in the office and 2 days at home and this is subject to change.
About ESAB Corporation
At ESAB Corporation, we believe the progress we make today, makes the world we imagine possible. For more than 120 years we have proudly served the fabrication and specialty gas control markets– designing innovative solutions for the unique industries and environments they serve and propelling those industries through their greatest modern revolutions.
With unwavering dedication, we focus on our industries toughest challenges and next frontiers. We design best in class products including equipment, PPE, state-of-the-art workflow solutions for robotics, and precision gas control valves. At ESAB, we believe ideas and ingenuity have the power to change the world, and we understand that innovation drives business.
At ESAB Corporation, our ESAB Business Excellence (EBX) business system is rooted in the principle of continuous improvement. We use this approach and insight from our customers to guide continuous improvement of our safety, innovation, quality, delivery, cost, and growth.
Our culture is built on five fundamental core values: Shared Success, Help Each Other Win, Always Improving, Purposeful Leadership, and Every Voice Valued. These values guide our behavior and serve as the cornerstone of our dedication to continuous improvement and innovation.
We have more than 9,000 passionate associates in locations across six continents and serve in 147 countries. At ESAB, we empower our associates to shape the world they imagine.
Top Benefits
About the role
Job Description: Founded in 1904, ESAB Corporation is a premier narrowly diversified global leader in connected fabrication technology and gas control solutions. Our rich history of innovative products, workflow solutions, and business system, ESAB Business Excellence, enables our purpose of Shaping the World We Imagine ™.
Reporting to Customer Service Manager in our Mississauga Canada office, the Customer Service Representative is responsible for responding to customer inquiries and resolve customer concerns with minimal supervision. This position will require strong communication and problem-solving skills with the ability to handle large or major accounts.
Primary Duties
- Uses resources and support systems to investigate, analyze and resolve outstanding issues to achieve customer satisfaction.
- Develops customer relationships by phone, written correspondence, fax or email
- Accepts ownership of individual results including maintaining process and call center quality standards.
- Responds to internal/external inquiries regarding order entry, order status, returns, product and warranties.
- Acts as liaison between the customer and ESAB.
- Ensure all processes in department comply with ISO 9001 standards or policies while promoting a quality mind set for all employees.
- Provides general product knowledge/features and benefits of ESAB products.
- Order Entry, RMA’s, Credits, Quotes.
- Other duties as assigned to support business initiatives.
Qualifications
- 3+ years of customer service or related experience.
- Ability and skill to up sell.
- Ability to work both independently and as part of a team.
- Ability to work well under pressure along with excellent oral and written communication skills.
- Accepts additional responsibility willingly.
- Capable of handling large or major accounts.
- Computer literate with skills in MS Office programs, expert with 10 Key and skilled with SAP.
- Consistently exceeds expectations in all performance areas including scorecard initiatives.
- Demonstrates professionalism and represents a positive image for the company.
- Demonstrates responsiveness and sense of urgency when dealing with customers.
- Excellent verbal and written communication.
- Ability to resolve outstanding matters.
- Demonstrates responsiveness and a sense of urgency when dealing with customers with the demonstrated ability to resolve outstanding issues.
- Willingness to work a flexible to schedule when necessary.
- Makes good decisions, works independently and with minimal supervision when required.
- Demonstrated ability to show initiative and work autonomously.
- Strong listening and interpersonal skills, with the ability to develop and maintain effective working relationships.
- Strong organizational skills with the ability to handle multiple tasks and able to analyze problematic situations for our customers.
Working Conditions
- Remains in a stationary position for most of our working day, involves stairs, walking stooping and standing.
- Constantly operates a computer and other office productivity machinery including but not limited to printer, tablets, cell phones.
- Currently working 3 days in the office and 2 days at home and this is subject to change.
About ESAB Corporation
At ESAB Corporation, we believe the progress we make today, makes the world we imagine possible. For more than 120 years we have proudly served the fabrication and specialty gas control markets– designing innovative solutions for the unique industries and environments they serve and propelling those industries through their greatest modern revolutions.
With unwavering dedication, we focus on our industries toughest challenges and next frontiers. We design best in class products including equipment, PPE, state-of-the-art workflow solutions for robotics, and precision gas control valves. At ESAB, we believe ideas and ingenuity have the power to change the world, and we understand that innovation drives business.
At ESAB Corporation, our ESAB Business Excellence (EBX) business system is rooted in the principle of continuous improvement. We use this approach and insight from our customers to guide continuous improvement of our safety, innovation, quality, delivery, cost, and growth.
Our culture is built on five fundamental core values: Shared Success, Help Each Other Win, Always Improving, Purposeful Leadership, and Every Voice Valued. These values guide our behavior and serve as the cornerstone of our dedication to continuous improvement and innovation.
We have more than 9,000 passionate associates in locations across six continents and serve in 147 countries. At ESAB, we empower our associates to shape the world they imagine.