Position Overview

The Billing Coordinator is responsible for managing all financial aspects related to client billing, including invoice generation, order processing, and ensuring accuracy. They act as a liaison between various teams like collections, revenue operations, sales, and customer success, handling billing inquiries and resolving issues. Key responsibilities include maintaining billing accuracy, processing orders, troubleshooting billing discrepancies, and ensuring revenue recognition criteria are met.

Responsibilities and Deliverables

• Generating, finalizing, and distributing invoices to clients based on their agreements and company procedures.
• Accurate set-up and creation of billing contracts for revenue streams based on review of applicable documents.
• Create invoices for daily billings and monthly renewals.
• Handling and processing orders, ensuring accuracy and compliance with billing process
• Project setup and billing requirements as outlined in the Statement of Work (SOW).
• Manage monthly T&M project billings and reminders to project managers on billing milestones not yet billed.
• Preparing billing reconciliations to support internal departments in resolving customer inquiries.
• Prepare quotes required by customers to initiate PO’s and payments.
• Upload invoices to customer portals, maintain up to date portal information.
• Maintain and verify customer contact information, invoicing instructions and other pertinent billing information are noted on the customer account.
• Coordinate the setup of vendor forms, payment methods, and portals with customers to ensure accurate and timely payments.
• Research and resolve a variety of internal inquiries concerning account status.
• Identifying and implementing improvements to billing processes and procedures.
• Perform other administrative duties as assigned.

Organizational Alignment

• Reports to the Manager, Accounts Receivable & Billings.

Qualifications

Skills & Work Traits Required:

• High attention to detail with a high level of accuracy
• Excellent reading and comprehension skills
• Excellent interpersonal, organizational, analytical, and problem-solving skills.
• Ability to handle problems in a fast-paced environment.
• Ability to think logically, under pressure and seek innovative solutions.
• Knowledge of Generally Accepted Accounting Principles.
• Ability to maintain confidentiality and exercise extreme discretion.

Required:

• Minimum 3-5 years work experience in a billings and accounts receivable role.
• Advanced Proficiency in Microsoft Office (Word, Excel and Outlook).
• Utilizing and maintaining billing systems and software.
• A Degree or Diploma in Accounting, Business Administration. or a related field.

Preferred:

• Experience with Salesforce is considered an asset.
• Experience in a software or subscription business preferred.