About the role
We are: Accenture’s Infrastructure Engineering (IE) North America are dedicated to strategically solving our client’s cloud services, data center, digital workplace and operating model IT transformation challenges. We create predictability for technology intensive environments by applying proven engineering concepts and practices for long-term solutions. Our team consists of visionary infrastructure transformers, with a multidisciplinary team of technologists, financial analysts, project and program managers. We foster critical thinking and innovation that drive career development. Our reward is in a culture of collaborative experts who drive our industry forward. If you are motivated by turning challenging ideas into reality, creating uncharted value for clients and bringing your best self to your work – we want to connect with you.
WORK YOU’LL DO
Accenture Infrastructure Services professionals work as part of diverse teams with deep skillsets to advise and operate client systems in partnership with industry partners. As part of the Infrastructure Managed Services Practice, you will lead and mentor a Network Operations team of between five to ten staff members with various skill sets and needs. As the overall team lead, you will be responsible for advising your client counterpart assisting in the prioritization of work, projects, and incoming requests from across the organization. In your capacity of subject matter expert, you will keep abreast of new and emerging technologies and advise on best practices within the architecture being supported.
Key Responsibilities:
-
Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes).
-
Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for software solutions/vendors/brands.
-
Work includes L1 and L2/ basic and intermediate level troubleshooting.
-
Working with cloud architects and infrastructure teams to evaluate application and technology landscape
-
Understanding cloud and network best practices combined with guiding principles
-
Adapts existing methods and procedures to create possible alternative solutions to moderately complex problems.
-
Understands the strategic direction set by senior management as it relates to team goals.
-
Primary upward interaction is with direct supervisor. May interact with peers and/or management levels at a client and/or within Accenture.
WHO WE´RE LOOKING FOR?
-
Bachelor's degree in computer science or in a related discipline
-
Proven experience leading teams of increasing size and scope over the past 3+ years
-
Be responsible for network operations, including at least 2 years of experience with Network Monitoring and Troubleshooting
-
Minimum 2 years of experience with Next Generation Network Firewall Administration
-
Minimum 2 years of experience in any of the following:
- SD-WAN
- SD-Access
- SD-DC
- Wireless Networking
- DNS, DHCP & IPAM (DDI) solutions
- Knowledge in any of the following areas :-Network Edge and Cloud Connectivity
- Network automation and Infrastructure-as-Code
- Cisco certified
- Delivering in an Agile environment
-
Eligible for Reliability Clearance
Nice to have:
- Any Connect Administration for Umbrella, ISE, Secure Network Analytics (formerly StealthWatch), Remote Access
- Cisco DNA-C Operations
- Umbrella Dashboard operations
- DDI operations (Efficient IP, BlueCat, or Infoblox)
- ETA operations
- Network Security/ISE Operations
- Agile Scrum Master Certification
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale.
We are a talent and innovation-led company serving clients in more than 120 countries. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
This LinkedIn company page is moderated. When engaging with Accenture, we encourage everyone to:
- Use common courtesy and be respectful of others.
- Create your own original content and avoid content that you know to be fraudulent.
- Never repost someone else's copyrighted work, unless you have permission.
- Never post personal, identifying, or confidential information.
We reserve the right to delete comments or posts we deem to be:
- Profane, obscene, inappropriate, offensive, abusive material.
- Spam, repeated comments and commercial messages and personal advertisements.
- Discriminatory or that contain hateful speech of any kind regarding age, gender, race, religion, nationality, sexual orientation, gender identity or disability.
- Threats; personal attacks; abusive, defamatory, derogatory, or inflammatory language; or stalking or harassment of any individual, entity or organization.
- False, inaccurate, libelous, or otherwise misleading in any way.
About the role
We are: Accenture’s Infrastructure Engineering (IE) North America are dedicated to strategically solving our client’s cloud services, data center, digital workplace and operating model IT transformation challenges. We create predictability for technology intensive environments by applying proven engineering concepts and practices for long-term solutions. Our team consists of visionary infrastructure transformers, with a multidisciplinary team of technologists, financial analysts, project and program managers. We foster critical thinking and innovation that drive career development. Our reward is in a culture of collaborative experts who drive our industry forward. If you are motivated by turning challenging ideas into reality, creating uncharted value for clients and bringing your best self to your work – we want to connect with you.
WORK YOU’LL DO
Accenture Infrastructure Services professionals work as part of diverse teams with deep skillsets to advise and operate client systems in partnership with industry partners. As part of the Infrastructure Managed Services Practice, you will lead and mentor a Network Operations team of between five to ten staff members with various skill sets and needs. As the overall team lead, you will be responsible for advising your client counterpart assisting in the prioritization of work, projects, and incoming requests from across the organization. In your capacity of subject matter expert, you will keep abreast of new and emerging technologies and advise on best practices within the architecture being supported.
Key Responsibilities:
-
Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes).
-
Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for software solutions/vendors/brands.
-
Work includes L1 and L2/ basic and intermediate level troubleshooting.
-
Working with cloud architects and infrastructure teams to evaluate application and technology landscape
-
Understanding cloud and network best practices combined with guiding principles
-
Adapts existing methods and procedures to create possible alternative solutions to moderately complex problems.
-
Understands the strategic direction set by senior management as it relates to team goals.
-
Primary upward interaction is with direct supervisor. May interact with peers and/or management levels at a client and/or within Accenture.
WHO WE´RE LOOKING FOR?
-
Bachelor's degree in computer science or in a related discipline
-
Proven experience leading teams of increasing size and scope over the past 3+ years
-
Be responsible for network operations, including at least 2 years of experience with Network Monitoring and Troubleshooting
-
Minimum 2 years of experience with Next Generation Network Firewall Administration
-
Minimum 2 years of experience in any of the following:
- SD-WAN
- SD-Access
- SD-DC
- Wireless Networking
- DNS, DHCP & IPAM (DDI) solutions
- Knowledge in any of the following areas :-Network Edge and Cloud Connectivity
- Network automation and Infrastructure-as-Code
- Cisco certified
- Delivering in an Agile environment
-
Eligible for Reliability Clearance
Nice to have:
- Any Connect Administration for Umbrella, ISE, Secure Network Analytics (formerly StealthWatch), Remote Access
- Cisco DNA-C Operations
- Umbrella Dashboard operations
- DDI operations (Efficient IP, BlueCat, or Infoblox)
- ETA operations
- Network Security/ISE Operations
- Agile Scrum Master Certification
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale.
We are a talent and innovation-led company serving clients in more than 120 countries. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
This LinkedIn company page is moderated. When engaging with Accenture, we encourage everyone to:
- Use common courtesy and be respectful of others.
- Create your own original content and avoid content that you know to be fraudulent.
- Never repost someone else's copyrighted work, unless you have permission.
- Never post personal, identifying, or confidential information.
We reserve the right to delete comments or posts we deem to be:
- Profane, obscene, inappropriate, offensive, abusive material.
- Spam, repeated comments and commercial messages and personal advertisements.
- Discriminatory or that contain hateful speech of any kind regarding age, gender, race, religion, nationality, sexual orientation, gender identity or disability.
- Threats; personal attacks; abusive, defamatory, derogatory, or inflammatory language; or stalking or harassment of any individual, entity or organization.
- False, inaccurate, libelous, or otherwise misleading in any way.