Customer Service Representative – Retail, Oakville
Top Benefits
About the role
IPEX is one of the North American leading providers of advanced plastic piping systems. Our mission is to shape a better tomorrow by connecting people with water and energy.
We are currently looking for a motivated, passionate, and dynamic Customer Service Representative to join our team! This position will report to the Customer Service Manager and will be based at our office in Oakville , Ontario.
Do not miss the opportunity to join a broad family of people-centric professionals, thought leaders and rapid thinkers, entrepreneurs in spirit and status quo-fighters!
Job Summary Are you ready to thrive in a dynamic, high-energy environment? As a Customer Service Representative, you'll be at the heart of our operations, handling customer requests for orders, quotes, product inquiries, and stock checks with efficiency and precision. You'll excel in our fast-paced setting, skillfully multitasking while delivering top-notch customer service. If you're passionate about helping others and enjoy a lively work atmosphere, this is the perfect opportunity for you!
Principal Responsibilities
- Address customer inquiries about pricing, delivery schedules, and technical support with expertise and efficiency.
- Provide timely updates on the status of customer orders, ensuring clear and proactive communication.
- Resolve service issues, delays, and disputes, maintaining a high standard of customer satisfaction.
- Enter, release and track customer orders via SAP, fax, and phone
- Verify and confirm customer account details, pricing, terms, and delivery requirements to ensure accuracy.
- Monitor backorders and collaborate with production, purchasing, and distribution teams to ensure timely fulfillment.
Qualifications & Experience
- Minimum 3-5 years of experience as a customer service representative
- Must have experience using SAP Software
- A very professional manner and a demonstrated commitment to providing excellent customer service in previous roles – comfortable interacting with all levels of the organization
- Strong time management and follow-up skills, including, the ability to effectively balance quality and quantity of output
- Proficient with Microsoft Office with a focus on Excel and Outlook
- Demonstrated ability to effectively resolve customer issues and complaints patiently
- Strong written and verbal communication skills
- Good team player including the demonstrated ability to contribute to and foster a positive team environment
IPEX is committed to providing accommodations for people with disabilities throughout the recruitment process and, upon request, will work with qualified job applicants to provide suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability. Accommodation requests are available to candidates taking part in all aspects of the selection process for IPEX jobs. To request an accommodation, please contact HR at HR@ipexna.com
#IPEXCA
About IPEX Group of Companies
Honesty, fairness, integrity, the golden rule: a customer-first culture. Customers want it- even demand it. And it's so easy to promise.
This is ‘distance race' thinking, and building a business on it is harder than you might think. It requires you to sacrifice many short-term opportunities for gain. It means spending whatever time it takes to help a client solve a problem on deadline. It means resisting the urge to cut corners on materials that, once in place, no one will ever see.
It means innovation: going beyond what your customers want or expect, and working restlessly to create new products and ideas to fill unmet needs. It means keeping your word, even when it's inconvenient, and honouring relationships over transactions, even when it costs. And it means building a team with people who believe it, live it, and stand by it.
At IPEX we've long-since made a decision to embrace this long-term thinking, not just when it's easy, but every day, in everything we do, for every customer and every employee. We don't do it because we're nice people, though we like to think we are. We do it because it's good business, and that the reputation we've built over time, job by job, one customer at a time, pays the best dividends.
Alex Mestres Chairman & Chief Executive Officer
Customer Service Representative – Retail, Oakville
Top Benefits
About the role
IPEX is one of the North American leading providers of advanced plastic piping systems. Our mission is to shape a better tomorrow by connecting people with water and energy.
We are currently looking for a motivated, passionate, and dynamic Customer Service Representative to join our team! This position will report to the Customer Service Manager and will be based at our office in Oakville , Ontario.
Do not miss the opportunity to join a broad family of people-centric professionals, thought leaders and rapid thinkers, entrepreneurs in spirit and status quo-fighters!
Job Summary Are you ready to thrive in a dynamic, high-energy environment? As a Customer Service Representative, you'll be at the heart of our operations, handling customer requests for orders, quotes, product inquiries, and stock checks with efficiency and precision. You'll excel in our fast-paced setting, skillfully multitasking while delivering top-notch customer service. If you're passionate about helping others and enjoy a lively work atmosphere, this is the perfect opportunity for you!
Principal Responsibilities
- Address customer inquiries about pricing, delivery schedules, and technical support with expertise and efficiency.
- Provide timely updates on the status of customer orders, ensuring clear and proactive communication.
- Resolve service issues, delays, and disputes, maintaining a high standard of customer satisfaction.
- Enter, release and track customer orders via SAP, fax, and phone
- Verify and confirm customer account details, pricing, terms, and delivery requirements to ensure accuracy.
- Monitor backorders and collaborate with production, purchasing, and distribution teams to ensure timely fulfillment.
Qualifications & Experience
- Minimum 3-5 years of experience as a customer service representative
- Must have experience using SAP Software
- A very professional manner and a demonstrated commitment to providing excellent customer service in previous roles – comfortable interacting with all levels of the organization
- Strong time management and follow-up skills, including, the ability to effectively balance quality and quantity of output
- Proficient with Microsoft Office with a focus on Excel and Outlook
- Demonstrated ability to effectively resolve customer issues and complaints patiently
- Strong written and verbal communication skills
- Good team player including the demonstrated ability to contribute to and foster a positive team environment
IPEX is committed to providing accommodations for people with disabilities throughout the recruitment process and, upon request, will work with qualified job applicants to provide suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability. Accommodation requests are available to candidates taking part in all aspects of the selection process for IPEX jobs. To request an accommodation, please contact HR at HR@ipexna.com
#IPEXCA
About IPEX Group of Companies
Honesty, fairness, integrity, the golden rule: a customer-first culture. Customers want it- even demand it. And it's so easy to promise.
This is ‘distance race' thinking, and building a business on it is harder than you might think. It requires you to sacrifice many short-term opportunities for gain. It means spending whatever time it takes to help a client solve a problem on deadline. It means resisting the urge to cut corners on materials that, once in place, no one will ever see.
It means innovation: going beyond what your customers want or expect, and working restlessly to create new products and ideas to fill unmet needs. It means keeping your word, even when it's inconvenient, and honouring relationships over transactions, even when it costs. And it means building a team with people who believe it, live it, and stand by it.
At IPEX we've long-since made a decision to embrace this long-term thinking, not just when it's easy, but every day, in everything we do, for every customer and every employee. We don't do it because we're nice people, though we like to think we are. We do it because it's good business, and that the reputation we've built over time, job by job, one customer at a time, pays the best dividends.
Alex Mestres Chairman & Chief Executive Officer