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Acera Insurance Services Ltd. logo

Claims Advisor

Kelowna, BC
CA$45,000 - CA$55,000/year
Mid Level
full_time

Top Benefits

Outstanding workplace and employee culture
Opportunity to become owners
Employee ownership

About the role

We put our people first. As an employer of choice, Acera Insurance, offers an outstanding workplace and employee culture that creates valuable opportunities for all employees.

Our people are:

  • Encouraged to challenge the status quo and never stop learning in their commitment to excellence.
  • Empowered with a sense of accountability and autonomy to take ownership of their work.
  • Treated with respect and act with integrity by putting clients, colleagues, and community first.
  • Recognized for their achievements and celebrate festivities, big and small, to make work fun.

We also proudly offer most employees the opportunity to become owners. With over 550 employee owners, Acera Insurance is the only Canadian brokerage that is widely owned by its employees. Our employee owners have a vested interest and get to share in Acera Insurance’s success — which they make possible.

Join our award-winning network of over 1,000 professionals across Canada and change the way people feel about insurance.

Job Details

Status: Full-time, Permanent

Location: Kelowna, Hardy

Pay Range: Acera’s total compensation offerings are based on pay for performance that recognizes exceptional individual and team performance. The typical hiring range for this position is from $45,000 -$55,000 CAD annually; the pay offering is based on location and will vary depending on related insurance experience, knowledge, skills, and internal equity.

Job Summary

The Claims Advisor acts as an ambassador for Acera clients who have experienced a personal or business loss. Team members work collaboratively with clients and insurance companies to help simplify the claims process and exceed client’s expectations by helping to remove anxiety and settles claims quickly. This role is responsible for providing client centered support at the time of a claim; documenting new claims, reporting, resolving clients concerns and monitoring activities while keeping communication open with the all parties involved.

Essential Job Functions:

  • Delivers a service to clients and team members with empathy and confidence
  • Monitoring the Acera claims inbox and providing follow up calls to clients
  • Identifies claim issues and assists the client to resolve the issues
  • Keeping open activities current
  • Learns about new coverage’s and policies that are in the market to remain an expert
  • Monitors client satisfaction through maintaining positive relationships
  • Completing monthly claim reports
  • Various other tasks as assigned

Qualifications and Soft Skill Requirements:

  • Holds a general insurance license, Level 2 or CAIB designation
  • Supports a climate in which teams want to do their best
  • Strong attention to detail
  • Excellent communication skills; must be empathetic, friendly, clear and strong speaker
  • Enjoy helping people with an optimistic attitude
  • Excellent time management and multi-tasking skills
  • Well organized ability to prioritize and make decisions on your own
  • Adaptable to working effectively as a team or independently with the ability to adjust to tight and changing priorities and deadlines.
  • Self-guided learner & solves problems with real solutions
  • Skilled user of Microsoft office - Outlook, Word, Excel and PowerPoint

Acera Insurance is one of the largest independent, employee-controlled brokerages in Canada. With over 60 locations across Alberta, British Columbia, Ontario, and the Yukon, and $1 billion in gross written premium, our team provides individuals, families and businesses unbiased insurance and risk management solutions that have a distinct Canadian perspective. Our collaborative work structure combines our people’s strength and expertise to offer greater value, knowledge, and resources to our personal and commercial clients nationwide, including comprehensive group benefits.

Acera Insurance is an equal opportunity employer and is committed to all forms of diversity in the workplace. All qualified individuals are encouraged to apply.

About Acera Insurance Services Ltd.

Insurance
1001-5000

As one of the largest independent, employee-controlled brokerages in Canada, Acera Insurance provides our clients with the utmost certainty in the specialized personal insurance, commercial insurance and group benefits solutions that we provide. Built upon the solid foundation of several award-winning firms, Acera Insurance brings greater value, expertise and resources to individuals, families and businesses across the country.

60+ years in the community We are committed to serving and strengthening our communities.

1,000+ employees Our team provides clients with insurance, risk management and specialized group benefits solutions in all sectors across Canada.

60+ locations nationwide We proudly serve all Canadians, with offices in Alberta, British Columbia, Ontario and the Yukon.

550+ employee owners Our employee owners are empowered to make local decisions and are dedicated to supporting clients in their long-term success.

20+ years of advocacy As a founding member of the Canadian Broker Network, we have a longstanding history of upholding the independent brokerage model across the country.