About the role
We are a dedicated team of professionals focused on providing the best care possible for our patients, families, and caregivers. We work together to care for the whole person from hospital to home.
We are looking for a Technical Support Analyst to work with our Information Technology Department to help us continue in our mission to serve our community with Kindness, Accountability, Respect, and Teamwork
Position Responsibilities:
To provide support and service for all data and voice systems within the facility. The Technical Support Analyst is the first line contact for all staff within the organization who require assistance with any computer or computer related equipment, such as user workstations, faxes, printers, scanners, telephones and pagers.
The Technical Support Analyst also supports the planning and implementation of provincial and LHIN e-health initiatives as identified in the respective strategic e-health plans.
Duties Include:
- General User Support/ Help Desk
- Investigate options and provide solutions to user issues
- Initiate work requests for other analysts on the Help Desk/Call Logging system when appropriate
- Staff the Help Desk as necessary
- Provide on call services as scheduled
- Provide support for personal computers, personal computer software and peripheral devices
- Prepare new or re-deployed PCs for installation with appropriate hardware, software, network and peripheral components and provide operational and software training.
- Assist with the implementation of personal computer/LAN hardware, operating systems and software
- Assist in determining personal computer/LAN hardware and software needs of the hospital
- Install and configure PC Client software to allow users to access the appropriate server-based systems
- Support hardware and software for remote access applications
Sever Support:
- Perform and maintain backup activities for all servers including operating system and application software
- Assist with problem determination and recovery of all server-based systems
- Assist with installation, implementation and support if server hardware and software for Client/Server applications as assigned
- Assist with support for interfaces between various client server applications
Network Support:
- Provide support to users with network access problems
- Set up and maintain shared access to network peripheral devices where appropriate and maintain procedures for configuring these devices
- Assist with the installation and support of LAN/WAN communication hardware and software
Communications Support:
- Assist with problems to the hospitals communications system, i.e. phones, blackberries, pagers, etc./
- Order replacements for defective equipment
- Assist in the implementation of adds, moves and changes
- Office Automation/Applications Support
- Provide support to users of the hospitals standard Office Automation tools
- Assist with coordinating user training and training materials
Other:
- Participate in customer satisfaction program and support quality improvement processes by identifying opportunities for improvement and supporting all quality improvement activities.
- Demonstrate understanding of, and compliance with, responsibilities under the occupational health and safety act, regulations and the organizations health and safety plans, policies and procedures. Attend health and safety in-services and take action to address unsafe conditions and procedures, to ensure a healthy and safe work environment
- Demonstrate understanding of compliance with, and commitment to, patient safety responsibilities and corresponding hospital plans, policies and procedures in order to ensure a safe environment for patients. Attend patient safety in-services and take action to address unsafe conditions and procedures
- Other duties as assigned
Qualifications:
- Two-year community college diploma in information technology, or equivalent combination of education and experience required
- Two years related experience working with computer software hardware and networks
- Good interpersonal and writing skills
- Ability to work independently and in a team environment
- Ability to work under time pressures while maintaining a customer service attitude
- Experience in maintaining applications a significant asset
Hours of Work: 37.5 hours per week; 7:00am-3:00pm or 8:00am-4:00pm.
https://hwaternew.bluelemonmedia.com/hr?job=22273
About Headwaters Health Care Centre
Headwaters Health Care Centre is a medium-sized acute and complex continuing care hospital, offering both inpatient and outpatient services, as well as an Emergency Department with 24/7 coverage serving the residents of Dufferin County- Caledon.
The new Eva Heiny Ambulatory Care Wing is home to high-demand clinics, services and programs such as dialysis, chemotherapy, minor procedures, orthopaedics and plastic surgery. Provincial Partnerships such as the Ontario Breast Screening Program and the Mississauga Halton Regional Cancer Program offer expanded outpatient services to residents, close to home.
Headwaters also enjoys a unique service agreement with Dufferin County Paramedic Services, who have been serving this region for over 50 years. Accredited with Exemplary Standing by Accreditation Canada, Headwaters has a team of more than 700 dedicated health care professionals, physicians and volunteers.
Located in Orangeville, Headwaters serves the communities and townships within Dufferin County and Caledon.
Headwaters Health Care Centre's campus of care is home to a unique award winning collection of 12 distinct gardens and water features, called The Friendship Gardens. With over 400 trees, designed and maintained by a group of 20 active volunteers and supported by community donations, the Friendship Gardens has been created for year-round peace and enjoyment.
Please visit www.headwatershealth.ca for more information and a full list of services or visit The Friendship Gardens www.friendshipgardens.ca.
About the role
We are a dedicated team of professionals focused on providing the best care possible for our patients, families, and caregivers. We work together to care for the whole person from hospital to home.
We are looking for a Technical Support Analyst to work with our Information Technology Department to help us continue in our mission to serve our community with Kindness, Accountability, Respect, and Teamwork
Position Responsibilities:
To provide support and service for all data and voice systems within the facility. The Technical Support Analyst is the first line contact for all staff within the organization who require assistance with any computer or computer related equipment, such as user workstations, faxes, printers, scanners, telephones and pagers.
The Technical Support Analyst also supports the planning and implementation of provincial and LHIN e-health initiatives as identified in the respective strategic e-health plans.
Duties Include:
- General User Support/ Help Desk
- Investigate options and provide solutions to user issues
- Initiate work requests for other analysts on the Help Desk/Call Logging system when appropriate
- Staff the Help Desk as necessary
- Provide on call services as scheduled
- Provide support for personal computers, personal computer software and peripheral devices
- Prepare new or re-deployed PCs for installation with appropriate hardware, software, network and peripheral components and provide operational and software training.
- Assist with the implementation of personal computer/LAN hardware, operating systems and software
- Assist in determining personal computer/LAN hardware and software needs of the hospital
- Install and configure PC Client software to allow users to access the appropriate server-based systems
- Support hardware and software for remote access applications
Sever Support:
- Perform and maintain backup activities for all servers including operating system and application software
- Assist with problem determination and recovery of all server-based systems
- Assist with installation, implementation and support if server hardware and software for Client/Server applications as assigned
- Assist with support for interfaces between various client server applications
Network Support:
- Provide support to users with network access problems
- Set up and maintain shared access to network peripheral devices where appropriate and maintain procedures for configuring these devices
- Assist with the installation and support of LAN/WAN communication hardware and software
Communications Support:
- Assist with problems to the hospitals communications system, i.e. phones, blackberries, pagers, etc./
- Order replacements for defective equipment
- Assist in the implementation of adds, moves and changes
- Office Automation/Applications Support
- Provide support to users of the hospitals standard Office Automation tools
- Assist with coordinating user training and training materials
Other:
- Participate in customer satisfaction program and support quality improvement processes by identifying opportunities for improvement and supporting all quality improvement activities.
- Demonstrate understanding of, and compliance with, responsibilities under the occupational health and safety act, regulations and the organizations health and safety plans, policies and procedures. Attend health and safety in-services and take action to address unsafe conditions and procedures, to ensure a healthy and safe work environment
- Demonstrate understanding of compliance with, and commitment to, patient safety responsibilities and corresponding hospital plans, policies and procedures in order to ensure a safe environment for patients. Attend patient safety in-services and take action to address unsafe conditions and procedures
- Other duties as assigned
Qualifications:
- Two-year community college diploma in information technology, or equivalent combination of education and experience required
- Two years related experience working with computer software hardware and networks
- Good interpersonal and writing skills
- Ability to work independently and in a team environment
- Ability to work under time pressures while maintaining a customer service attitude
- Experience in maintaining applications a significant asset
Hours of Work: 37.5 hours per week; 7:00am-3:00pm or 8:00am-4:00pm.
https://hwaternew.bluelemonmedia.com/hr?job=22273
About Headwaters Health Care Centre
Headwaters Health Care Centre is a medium-sized acute and complex continuing care hospital, offering both inpatient and outpatient services, as well as an Emergency Department with 24/7 coverage serving the residents of Dufferin County- Caledon.
The new Eva Heiny Ambulatory Care Wing is home to high-demand clinics, services and programs such as dialysis, chemotherapy, minor procedures, orthopaedics and plastic surgery. Provincial Partnerships such as the Ontario Breast Screening Program and the Mississauga Halton Regional Cancer Program offer expanded outpatient services to residents, close to home.
Headwaters also enjoys a unique service agreement with Dufferin County Paramedic Services, who have been serving this region for over 50 years. Accredited with Exemplary Standing by Accreditation Canada, Headwaters has a team of more than 700 dedicated health care professionals, physicians and volunteers.
Located in Orangeville, Headwaters serves the communities and townships within Dufferin County and Caledon.
Headwaters Health Care Centre's campus of care is home to a unique award winning collection of 12 distinct gardens and water features, called The Friendship Gardens. With over 400 trees, designed and maintained by a group of 20 active volunteers and supported by community donations, the Friendship Gardens has been created for year-round peace and enjoyment.
Please visit www.headwatershealth.ca for more information and a full list of services or visit The Friendship Gardens www.friendshipgardens.ca.