WHO ARE WE?

The GroupHEALTH Family of Companies is a leading Canadian provider of employee benefits, made up of GroupHEALTH Benefit Solutions, GroupSource, Manion Wilkins & Associates Ltd, and Disability Management Institute and an additional 7 operating companies.

GroupHEALTH holds substantial controlling interest of the above companies and is a wholly owned subsidiary of Munich Re New Ventures, a division of Munich Re—one of the world’s leading providers of reinsurance, primary insurance, and insurance-related risk solutions.

THE ROLE

As a Billing Administrator (BA), you'll be responsible for delivering exceptional client service in the administration and processing of benefit and enrollment changes. You'll also be the expert regarding monthly billing statements and notifications for their associated Clients. This is a hybrid opportunity based out of our Surrey, BC office.

WHAT TO EXPECT

Within the first 90 days you'll:

• Master the internal systems WEBS™ and Client Relationship Management (CRM)

• Start handling administration of the group benefit plan for assigned clients

• Handle Billing Errors

• Keep up with current SLA (4 hours for email responses and 24 hours for change report items)

• Learn new skills and improve existing skills as it relates to the Billing Administrator role

• Have a basic understanding of each GroupHEALTH benefit and product offering

• Understand Carrier Guidelines

YOUR IMPACT

• Analyze and manage enrollment changes in WEBS™ on a daily basis

• Identify errors on enrollment changes and work with the client to process any correction(s)

• Completing one-on-one training with plan administrators to help them understand how our processes and technology will help them administer their plan

• Completing daily billing administration tasks as needed

• Pulling billing lists, checking current bill holds and reviewing/correcting billing errors to ensure timely bill run

• Identify and escalate claims requiring further investigation to the client services lead.

• Identify and escalate concerns from clients, members, and partners to the client services lead, including but not limited to vendor issues, plan design, or administrative items that may cause dissatisfaction.

• Contributes to the continuous improvement of business processes

• Assists team members with their responsibilities as required

• Other duties as the organization requires

THIS IS YOU

• 1-2 years’ experience in claims administration, office administration, insurance, health sciences or related field

• Post-secondary education an asset in an administrative or related field

• Proficiency in Microsoft Office

THIS IS NICE

• Experience in the group benefits industry

• Bilingual (French and English)

YOUR COMPENSATION
At the time of this posting, the estimated pay range for this position is $50,000-$55,000. Individual compensation within this range is determined by factors such as job-related skills, relevant experience, and education/training. This range reflects the base pay and does not encompass our comprehensive total rewards, benefits, and potential bonuses that we proudly offer.

WHY YOU WILL LOVE WORKING FOR GroupHEALTH

Professional Development

We are a fast-growing company and as a result, there are ample opportunities for career growth and professional development when you join our team. From a transparent promotion structure and defined career paths to a wide range of learning and development opportunities, we do what it takes to invest in your career and help you hone your skills so you can grow alongside us!

Health & Wellness Benefits

We offer a comprehensive array of health and wellness benefits that provide choices so you can tune your benefits plan to fit your unique needs.

Events and Socials

When you join our team, you’ll enjoy everything from virtual company-wide teaching and training days, industry events, Happy Fridays, team social events and much more!