Top Benefits
About the role
Are you passionate about helping people? Do you thrive in a fast-paced work environment and enjoy working with agile and forward-thinking professionals? We’re looking for a dedicated Case Manager to take ownership of client files and ensure each case progresses smoothly and efficiently toward resolution or litigation. The role is all about delivering top-tier client service. Our Case Managers are the primary point of contact and play a vital role in creating a positive, lasting impression.
You will work closely with lawyers, legal assistants and other team members to streamline processes and elevate the overall client experience. The Case Manager’s mission is to provide outstanding support, keep clients informed and satisfied, and help us build a reputation for excellence in client care. We aim to create memorable experiences for every client and be recognized for our unwavering commitment to service.
MLO is a civil litigation boutique firm representing clients that have been seriously injured in accidents or denied insurance benefits. Our team of lawyers and support staff strive to achieve superior compensation for both our clients and the members of our legal team. We currently have offices located in New Glasgow, NS; Halifax, NS; St. John's, NL; and Moncton, NB.
Responsibilities
- Manage Client Files from Start to Finish: Oversee each case from the initial client meeting, requesting and reviewing medical charts and files, through to the successful delivery of the settlement cheque.
- Accelerate Case Resolution: Work proactively to reduce the average file lifespan, ensuring clients receive their settlement funds as quickly as possible.
- Enhance Client Satisfaction: Maintain a high level of client satisfaction while effectively managing a dynamic caseload.
- Collaborate with Insurance Adjusters: Build and maintain strong relationships with insurance adjusters to support timely and fair claim resolutions.
- Support Settlement Processes: Prepare comprehensive settlement proposals, assist in obtaining client instructions, and contribute to successful outcomes.
- Reduce Client Stress: Identify and implement ways to simplify the process for clients, minimizing stress and improving their overall experience.
- Drive Operational Efficiency: Continuously seek opportunities to eliminate inefficiencies and streamline case managementprocesses for optimal performance.
- Organizing and maintaining records, files and documents within a cloud-based software platform
Skills
- Previous experience working in the insurance industry, specifically, as a Section A or B adjuster.
- Professional Insurance designation or certification (CIP/FCIP) is an asset
- Fluency in French and English is an asset
Job Types: Full-time, Permanent
Benefits:
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
- Wellness program
Schedule:
- Monday to Friday
Experience:
- Insurance Industry: 1 year (required)
Work Location: In person
Application deadline: 2025-06-20
About MacGillivray Injury and Insurance Law
Since founding our first law office in 1994, we’ve grown into the largest injury and disability law firm in Atlantic Canada with offices in Halifax, New Glasgow, Moncton, and St. John’s. Our people live and work in the communities that we serve. We focus on fighting delay in the legal process using our firm’s unique processes, strategies, and software, which we’ve developed through decades of successful representation.
Like our clients who come from many different backgrounds and life experiences, we have a diverse and compassionate team of 30+ lawyers and 70+ support staff, offering legal services in 10 different languages.
As a client, when you are battling for your rights against an insurance giant, you will benefit from the knowledge, experience, and resources of our entire firm. Don’t fight the battle alone.
Top Benefits
About the role
Are you passionate about helping people? Do you thrive in a fast-paced work environment and enjoy working with agile and forward-thinking professionals? We’re looking for a dedicated Case Manager to take ownership of client files and ensure each case progresses smoothly and efficiently toward resolution or litigation. The role is all about delivering top-tier client service. Our Case Managers are the primary point of contact and play a vital role in creating a positive, lasting impression.
You will work closely with lawyers, legal assistants and other team members to streamline processes and elevate the overall client experience. The Case Manager’s mission is to provide outstanding support, keep clients informed and satisfied, and help us build a reputation for excellence in client care. We aim to create memorable experiences for every client and be recognized for our unwavering commitment to service.
MLO is a civil litigation boutique firm representing clients that have been seriously injured in accidents or denied insurance benefits. Our team of lawyers and support staff strive to achieve superior compensation for both our clients and the members of our legal team. We currently have offices located in New Glasgow, NS; Halifax, NS; St. John's, NL; and Moncton, NB.
Responsibilities
- Manage Client Files from Start to Finish: Oversee each case from the initial client meeting, requesting and reviewing medical charts and files, through to the successful delivery of the settlement cheque.
- Accelerate Case Resolution: Work proactively to reduce the average file lifespan, ensuring clients receive their settlement funds as quickly as possible.
- Enhance Client Satisfaction: Maintain a high level of client satisfaction while effectively managing a dynamic caseload.
- Collaborate with Insurance Adjusters: Build and maintain strong relationships with insurance adjusters to support timely and fair claim resolutions.
- Support Settlement Processes: Prepare comprehensive settlement proposals, assist in obtaining client instructions, and contribute to successful outcomes.
- Reduce Client Stress: Identify and implement ways to simplify the process for clients, minimizing stress and improving their overall experience.
- Drive Operational Efficiency: Continuously seek opportunities to eliminate inefficiencies and streamline case managementprocesses for optimal performance.
- Organizing and maintaining records, files and documents within a cloud-based software platform
Skills
- Previous experience working in the insurance industry, specifically, as a Section A or B adjuster.
- Professional Insurance designation or certification (CIP/FCIP) is an asset
- Fluency in French and English is an asset
Job Types: Full-time, Permanent
Benefits:
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
- Wellness program
Schedule:
- Monday to Friday
Experience:
- Insurance Industry: 1 year (required)
Work Location: In person
Application deadline: 2025-06-20
About MacGillivray Injury and Insurance Law
Since founding our first law office in 1994, we’ve grown into the largest injury and disability law firm in Atlantic Canada with offices in Halifax, New Glasgow, Moncton, and St. John’s. Our people live and work in the communities that we serve. We focus on fighting delay in the legal process using our firm’s unique processes, strategies, and software, which we’ve developed through decades of successful representation.
Like our clients who come from many different backgrounds and life experiences, we have a diverse and compassionate team of 30+ lawyers and 70+ support staff, offering legal services in 10 different languages.
As a client, when you are battling for your rights against an insurance giant, you will benefit from the knowledge, experience, and resources of our entire firm. Don’t fight the battle alone.